I dont think so. We got tacos, which were delicious. There was a mix-up, and I didn't have DC and had to upgrade at the front desk. This is the version of our website addressed to speakers of English in the United States. The minibar just had water bottles and a few canned sodas and the coffee station was lacking. Diamond Club you also have access to all restaurants and beach cabanas which your butlers will make your reservations for accordingly. Are there opportunities to exercise at Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only? The hand-held shower head had much better water pressure. Lastly, DC is not the same on the rooftop Level18 pool. Highlights: - Gym - Coffee shop - Mexican restaurant - Location Drawbacks: - Lack of craft cocktail options. For even more premium amenities, upgrade to the Diamond Club. The beach cabana also had good food and service although I cant remember our server name unfortunatelyMy spouse and I stayed at this resort the past week and I would say I have no complaints besides I wish I couldve stayed longer! This premium level of service features the comfort of anticipatory service, exclusive la carte restaurants and bar areas, as well as the shimmering pool and pristine beach areas for the sole use of Diamond Club guests. Perfectly located in the exciting heart of Cancuns famed Hotel Zone, we are just 35 minutes from Cancun International Airport and close to luxe shopping, nightlife, ancient Mayan sites, and more. Level 18 Rooftop Cabana Lounge is an elevated adults-only . We did order room service for breakfast one morning. Staff was attentive without being overbearing in most cases. When you pull in, someone at the gate asks for the name associated with your reservation before letting you through. Then I feel like we got the crap room with king bed. Erick took us around to the 1st floor bar, shops, sitting areas inside and outside. We will definitely be coming back! We had not met Alex at this time, but he was also our butler and he too was amazing, always checking on us, to see if we needed anything, another valued asset to your resort. And the music played during the performance was very loud. Guests can enjoy a swimup bar, a rooftop bar, and an on-site restaurant during their stay. Out of all my trips to Mexico, this was the worst experience. I don't drink much hard liquor but it appeared that premium liquor was almost always out for our fellow vacationers. Wishes for Management: Elevators take entirely too long! Bottom Line. Popular places such as Senor Frogs and Coco-Bongo were a short walk away, and the sidewalks are wide enough to accommodate the foot traffic. We did get a surprise performance mid-meal from a belly dancer. So, go and enjoy yourself. However, they were serving drinks (a pink fruity drink that was very good) while we were in line and there's a clear view of the beach out the glass windows at the back of the lobby, so we didn't mind the wait. Our daughter was sick and him and Laura told us where the nearest pharmacy was and even went with my husband and her to get a zpack, they proceeded to check on her until she was feeling better. See 5,067 traveler reviews, 7,729 candid photos, and great deals for Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only, ranked #33 of 274 hotels in Cancun and rated 4.5 of 5 at Tripadvisor. Show More Diamond Club you also have access to all restaurants and beach cabanas which your butlers will make your reservations for accordingly. is a senior content operations editor for TPG focused on helping our broader editorial team bring news, features and advice to our readers. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. CHIC Regards! The Good: Beautiful hotel. 6 points per dollar on eligible purchases at hotels participating in the Marriott Bonvoy program, 4 points per dollar at restaurants worldwide, U.S. gas stations, wireless telephone services purchased directly from U.S. service providers and U.S. shipping, 2 points per dollar on all other eligible purchases, Earn a free-night award each card renewal month (up to 35,000 points), Receive 15 elite night credits to jump-start status, Must spend $60,000 in a year for second free-night award. For the first three nights, we had to contact the front desk for simple things like replacing the wash towels that housekeeping took and forgot to replace. It was a little unorganized for us the first night because we couldnt unpack, but no biggie the rooms were both clean and very nice (will post pictures). Every indulgent detail was designed to enhance your stay, from the Royalton Signature rain shower and USB charging stations to the oversize TVs with satellite. Mini bar Mini bar was stocked well, Dos Equis, Sol and Coors Lite, water, chips, coke, lite coke, and some juices but they were opened so we just dumped them out, some had chocolate milk. It offered a great view of the sunset and an easy way to listen to live music (including a Queen cover band one of the nights we were there) without braving any crowds. Improve earnings, maximize rewards and track progress toward dream trips. Call. With DC you have horderves and top shelf beverages at your private check in which is great after traveling. Is parking available at Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only? From here, you can gaze southwards across the many other hotels making up the famous Zona Hotelera. Bring damp rids and blankets! My favorite bartender was Luis, he was so good to us and brought me drinks I wanted even when I didnt ask. I recommend the nachos and the tacos which I made carne asada instead of Al pastor. We made the best of it and poured shots of Don Julio, and mixed some other drinks, including popping a bottle of champagne, but no diet coke in the refrigerator we had a diabetic in the group, so he really needed the diet soda, we asked for some but never got it. Taxes and fees that are shown are estimates only. We were expecting to get our rooms first since we had been there for hours by this time, but nope they took them first. The closet held a safe and a steamer. The starter portions were small, but the dishes themselves were good. You can eat and drink as much as you want. Royalton CHIC Cancun Pictures and Video - click to enlarge images or play videos . Winged eyeliner is a science, and low lighting was not my friend. Ill start with the positive people that made our stay so much better - our butler Alec was super nice, attentive and helpful every day! Whether you want to try out traditional Mexican dishes or grab a slice of pizza, the buffet has you covered. DonJulio 70 is available at some locations for DC members, but we encountered being told we had to pay $10 for that in some places in the resort and for sure in L18. The resort also offers fitness classes to guests, including sunrise yoga, kickboxing, boot camp classes, zumba and more. The credit card offers that appear on the website are from credit card companies from which ThePointsGuy.com receives compensation. Some of my favorite restaurants were, Grazie their Italian restaurant, Scores Sports Bar which we had for lunch everyday, Hunters - delicious steak, and lastly the Breakfast buffet which had endless variety from freshly made omelets to fresh pressed juices and smoothies with an amazing beach view. Bathroom no tub I am probably the only one to miss that as I love my baths, but the large rain shower with hand held makes up for it, and a sitting area if needed. At Royalton CHIC Cancun, All-In Connectivity means you re always connected! The Royalton Chic is situated in the heart of the hotel zone in Cancun which can be a benefit or a disadvantage depending on what type of vibe you're going for during your stay. There is a separate pool and separate lounging areas along the beach for those guests, but there didn't seem to be a large difference between the two areas especially not while the resort still isn't booked to max capacity. Parties aren't as fun without crowds and dancing two things most people aren't comfortable with during COVID-19. Direct Extensions of Agents Who've Been to Royalton CHIC Cancun 1.800.665.4981 In the office now. Dear 777leatherThank you for sharing your comments about the vacation stay at our Resort! What are some restaurants close to Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only? Thank you for choosing to stay with us, and we look forward to welcoming you back for another wonderful stay in the future. Never had this issue in a room while visiting Cancun in April before. I personally use a steamer at home for most of my clothes, so I didn't mind the lack of iron and ironing board. For a place that attracts numerous Americans, the staff's ability to speak English was far more limited than I would have expected. The Asian restaurant was my least favorite restaurant we tried while there. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. If you come from elsewhere in the world, you might think this is the greatest place you have ever been (we know because we met Europeans who thought this way). Royalton CHIC Cancun. And while there is certainly a lot of beach to enjoy, those who aren't interested in the party scene might want to check out a resort outside of the hotel zone. He was really friendly and highly responsive to our needs and questions. Own or manage this property? While there are typically nightly events that occur, the rooftop was pretty empty both nights of our stay. I paid extra for diamond club king bed and didnt get that. Our room had a balcony that overlooked an outdoor entertainment venue for the hotel. The shower was spacious and came with two shower heads a rain shower head and a detachable wall-mounted hand-held shower head. We felt so welcome and comfortable during our stay. Very kind, attentive, personable, and wouldnt even let us carry our own plates to the table. The open breezeway was very nice and welcoming, there was a bar on the other side of where they were taking us, we would find that out later. Finally, the free night award certificate with a redemption level of 35,000 points or less can get you hundreds of dollars in potential value each year. It would've been cheaper for me to book through BookIt directly on the same dates. My friend and I visited this resort for 7 nights and really enjoyed our time. Thanks guys you made the water aerobics a lot of fun, Dear trinprincessThank you for sharing your review on TripAdvisor. We had two queen beds, a sofa (that could be pulled out into another bed if you needed it) and a small desk area. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Plus, they were out of things at some bars and all fruit garnishes were dirty. Came for our honeymoon and the service was impeccable from start to finish. The Marriott Bonvoy Business Amex is a stacked card with a rewards rate that will help you earn bonus points on everyday and business-related purchases. Yes, it conveniently offers a business center, meeting rooms, and a banquet room. Our Sports Event Guarantee ensures you can cheer on every major international match from SCORE Sports Bar and Lounge while dining on traditional pub food and celebrating with premium drinks. The Royalton Chic Suites Cancun Resort and Spa is proof that "vibe" matters. We continuously strive to meet the needs and expectations of our guests; therefore, your feedback is very important to us. They have a talent of making you feel like the most important guest in the world. Appears very upscale. As soon as we arrived we were greeted with warm hand towels and beverages as Kevin brought our bags after check in with a bright smile. My spouse and I stayed at this resort the past week and I would say I have no complaints besides I wish I couldve stayed longer! Buffett has plenty of variety, from American, Chinese, Seafood, Italian, grills galore, everything that anyone would want and all very tasty. Certain hotels have resort fees. Butler greetings can be deceiving, we were split into floors and separated with different butlers. Coffee shop and ice cream we all tried it ordered iced coffee from there and tried the ice cream and cookies and little sandwiches, nice little option. Yes, guests have access to a pool, a fitness center, and a sauna during their stay. On the not-so-pleasant side of things, the hotel does appear to struggle with. For an explanation of our Advertising Policy, visit, (Photo by Madison Blancaflor/The Points Guy). Rooms Views are gorgeous from Ocean view to front hotel view (best sunset views). The staff was so friendly and welcoming and always made sure everybody was doing okay. Their gym would be a nice gym for at home but for a resort it is amazing. The only downfall is you have to pay extra for top shelf liquors there but our Bartender Luis and server Brandon took great care of us and were sure we did not go without. Food was great and view was wonderful. Royalton CHIC Cancun Resort & Spa Adults Only All Inclusive Cancun, Mexico 1 (888) 774 0040 or (305) 774 0040. internal & external communication, staffing, and inventory. But the only additional charge to the room not included during booking was an environmental tax that only added $2 and some change to the bill. Personally, I preferred this to actual room keys that would have been easier to lose and more of a hassle to carry around with us throughout our stay. Opened in 2019, it sits proudly on beautiful Chac Mool beach, which is towards the northern end of this popular peninsula. What We Love . The Royalton Chic is right on the water, so you can wade in for an ocean swim or stay by the pool without losing that ocean breeze and picturesque view. Checking in was simple and only took about five minutes once we got up to the counter. Royalton CHIC Cancun Resort - An Autograph Collection All-Inclusive Resort - Adults Only - Call Toll Free: 1-888-774-0040 or Book Online. Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only: Beautiful Newly Built Resort - See 5,056 traveler reviews, 7,724 candid photos, and great deals for Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only at Tripadvisor. I cannot recommend this hotel more, everything is great. Tasty and decadent deliveries can be brought to you anytime you like, day or night. We also could order bottles, we got a rum, some got Grey Goose, others champagne. Review tags are currently only available for English language reviews. Revel in Cancuns Posh, Adults-Only Playspace. Floors: 16. Terms apply to the offers listed on this page. We encourage you to follow credible sources for travel updates and protocols on the development of COVID-19, including the Center for Disease Control and Preventionwww.cdc.gov,World Health Organizationwww.who.intand your vacation destination tourism board. Our opinions are our own, and have not been reviewed, approved, or endorsed by our advertising partners. Royalton Cancun Suites and ResortOver all this is a good resort not our favorite but hey they cant all be perfect. Check here before booking an award fare. Enjoy Complimentary Marriott Bonvoy Gold Elite Status with your Card. I feel like management hasn't made clear rules for this. Me and my best friend had a lovely Girls trip at the Royalton Chic. Pros: Great service from a lot of staff members! Year Built: 2018: Kids Program: NO: Minimum Age: 18: Weddings: YES: Fitness Room: YES: High Low Rise: HIGHRISE: Star Rating: 5: Address . This is another example of this resort not being a great option for those who are looking for a more relaxed vacation setting. See what a point or mile is worth with our appraisals of a loyalty programs currency, based on redemption values. Nothing was ever explained to us. Service is less than expected. JorgeCastroRCUN, Gerente at Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only, responded to this review. If you are looking for a quiet place, look for something else. We wanted to try out one nearby local restaurant while we were out for an excursion, so we asked the concierge for recommendations. This resort certainly wouldn't be my first pick if you want a relaxing escape. Royalton Chic Punta Cana, an Autograph Collection All-Inclusive Resort & Casino (Dominican Republic). What are some of the property amenities at Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only? Our premium level of service offer additional experiences like butler service, access to exclusive areas, premium drinks, among others in order to create a diferent vacation moment. Very kind, attentive, personable, and wouldnt even let us carry our own plates to the table. Make sure to sign up for TPG's daily newsletter and never miss a hotel review. Beautifully Built and amazing staff thats willing to go above and beyond for your satisfaction. ON our final night we came back to a cognac bottle in our room which was an attempt to makeup, but It would've been nice earlier on during the stay, and unfortunately, it was unopened by us. Some of the more popular amenities offered include a swimup bar, a rooftop bar, and free wifi. Also the rest of the staff was so lovely and helpful at all times. Also, I regret to read in your comment that we did not meet your expectations at certain points of your stay at the Resort. Does Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only have any great views? We spend a few days on the roof and loved the music and the vibe up there, more party less relaxing. Compare the cost in points or miles to cash, and see which option is best. If you want sun head to the roof top you are diamond and have free access and there is plenty of it. Best regards, Luis Quintero, Royalton Chic Cancun, Hotels near Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only, Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only Features, Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only Pool, Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only Rooms, Adults Only and Adult Friendly Resorts Cancun, Hotels with Complimentary Breakfast in Cancun, Hotels near (PCM) Playa Del Carmen Airport. The Royalton Chic Suites Cancun Resort and Spa is an adults-only, all-inclusive resort set to join the Marriott Bonvoy family later this year, so we decided to check it out now that travel is returning and many are looking for their first escape after more than a year of staying at home. Of course, there is a downside to being smack in the middle of the busiest tourist zone in Cancun. Wow, its beautiful up there. From what I've seen, this is a common problem across resorts right now as tourism starts to pick up again and properties are working to restaff as more travelers book stays. The beds were comfortable, though nothing special. Find the right card for you. We gathered most information from other butlers. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Great check in experience with Alejandro. They are brand new and having some growing pains to get through, I am confident that soon it will be as inviting as its sister resort the Royalton Riviera and the views can literally not be beat! I had Baja fish tacos while my friend had el pastor tacos both were great. Something to note across the board at almost every restaurant was the chairs. Treat yourselves to exclusive services, restaurants, and bars, as well as private beaches and sparkling swimming pools. Kukulkan Km 9.7 Lot 13 C Mz 51, Cancun, QR, 77500, Mexico . The servers at the pool are lovely - special thanks to Levi and Omar for taking care of us so nicely. Service was good. Instead a tea, we did get a cool washcloth. If you get a chance, visit Isla Mujeres and rent a golf cart and drive around the Island to check things out. Emmanuel was our butler, very nice guy and was on top of whatever we needed. All in all we had a lovely experience and will 10/10 recommend. The staff is very friendly The Bad: The food at almost every restaurant is average at best. From other butlers, you could see them taking care of their guests. The view walking to the reception area was beautiful. Some of my favorite restaurants were, Grazie their Italian restaurant, Scores Sports Bar which we had for lunch everyday, Hunters - delicious steak, and lastly the Breakfast buffet which had endless variety from freshly made omelets to fresh pressed juices and smoothies with an amazing beach view. Which room amenities are available at Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only? Dear christineb1201Thank you for sharing the positive points of your stay, particularly for the service of our staff, facilities and food. Beautifully Built and amazing staff thats willing to go above and beyond for your satisfaction. The drinks are very watered down. It's easily the busiest dining option though it also has a lot of seating to make up for that which means it can get loud while you're ordering food at each station. The concierge held desk is the one area I felt service fell short. Some of my favorite restaurants were, Grazie their Italian restaurant, Scores Sports Bar which we had for lunch everyday, Hunters - delicious steak, and lastly the Breakfast buffet which had endless variety from freshly made omelets to fresh pressed juices and smoothies with an amazing beach view. All cocktails pretty much tasted the same. Year Built: 2019. Offer ends 5/3/23. We happened to see signage when searching for a bathroom down a hallway in the lobby. But the music and lights from down below made it hard to go to sleep without closing the curtains and the ever-changing colorful lights still seeped in through the cracks between the two curtains. We hope to see you back at the Royalton Chic for another fun and memorable stay in the future! Highlight: Location, views, and SPA ( I recommend hydrotherapy and Swedish massage). Royalton CHIC Cancun, An Autograph Collection - All Inclusive Blvd. I overlooked those things and tried to enjoy myself, however, the biggest drawback for me was the moisture in our room even with consistent high air blowing. We feel very proud to acknowledge you feel so enthusiastic about your recent vacation at our premises and we hope this will not be your last visit. On the plus side, the Royalton Chic is a quick 20-minute drive from Cancun International Airport (CUN) and is surrounded by touristy restaurants, bars, and activities. Stay connected anywhere on the resort, from the suites to the beach, with complimentary Wi-Fi, in-suite USB charging outlets, and our innovative bracelet key cards for access and purchases. Moisture in room is terrible. Would definitely recommend going Diamond Club if you can! Number of persons. The concert venue outside was also another area that was probably a live music lover's dream pre-pandemic, but it wasn't as enjoyable when having to stay six feet apart and in your chairs. Tantalizing flavors, distinctive indulgences, and stylish social spaces await your discovery in our upscale restaurants and bars. Roof top bar- As far as I can remember is was good, but the nights I was up there I had, had plenty to drink, but dont remember any complaints. I hope to return soon! With DC you have horderves and top shelf beverages at your private check in which is great after traveling. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). Luis Quintero, General Manager. The room was nice, though not overly spacious. There are benches under the sinks to also put stuff. He is very personable and noticed other tables he was waiting on taking pictures with him and even gave him hugs before they left. Speaking of room service, you could place an order from the TV. This site does not include all credit card companies or all available credit card offers. more. Everyone else was pleased with their rooms. We ended up paying for a Saturday "romantic" dinner ($150) because we couldn't lock in a reservation for the night and didn't want to do the buffet again. Shae Dureault x7272. Beautifully Built and amazing staff thats willing to go above and beyond for your satisfaction. Thank you for sharing your experience at the Royalton Chic. We were told to go back around 3 for our rooms. SPA- We did the hydrotherapy session, do it dont think about it, we havent done it at other resorts and now wish we would have. Soak up the sun by the rooftop pool, unwind in an elegant cabana with your favorite cocktail and savor refined Mexican cuisine all while enjoying panoramic views of the Cancun shoreline. Spend your days lounging on the stunning private white-sand beach next to breathtaking clear blue waters, and your nights celebrating under the stars at the exclusive Level 18 - Rooftop Cabana Lounge. Lastly one of my favorite things DC offered was access to the rooftop pool. Dining. The resort map on the TV was blurry, and there was no easily-spotted signage to point me in the right direction. Our main courses were both large portions neither of us could finish our meals. Awards can be used for one night (redemption level at or under 35,000 Marriott Bonvoy points) at hotels participating in Marriott Bonvoy. This may not be an issue for you, but if you are blessed with wide hips like me, note that you'll have to squeeze into chairs whenever you eat (which may change which clothes you decide to pack for dinner). We upgraded to Diamond Club which I highly recommend to have a full all inclusive experience. It's great to hear that you had a wonderful time at the Royalton Chic Cancun resort. As for the service, everybody go out of their way to offer the best. Gym Their gym crew is amazing, try the TRX classes they were amazing and kicked my booty, literally I do cross fit and my bum was sore from that class, or maybe it was from the stairs. The Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only teams a beachfront spot with interiors straight from a glossy mag. Everyone must wear masks while indoors. The beautiful, private, white sand beaches are absolutely swoon-worthy! The "stocked" mini bar is a joke. We booked a rental car for our trip to Mexico (which I enjoyed having but may not be the best choice for any nervous drivers), and there was complimentary valet parking at the resort. Alba, I cannot thank you enough for everything. Cancun International Airport (CUN): 11 miles . The pool was gleaming, not a lot of people though (not a bad thing). Before we even needed to ask we were being brought more rounds of drinks which we enjoyed. Nestled between the crystal-clear waters of the Caribbean Sea and the Nichupte Lagoon, Royalton CHIC Cancun is a trendy adults-only oasis that offers an unparalleled vacation experience. Roof top pool We were diamond so no extra cost for us, it was gorgeous up there, but the wood decking hot, where shoes to the pool steps and be careful a little slick. We will be sure to pass along your kind words to them and the rest of our team, including Alejandro, Levi, and Omar. We were hungry by this time, so we headed to the buffet lunch. Keep up the great energy and the good vibes. Sports bar DJ here a couple of nights and they were great at getting the crowd involved, service here could be a little slow, but order 2 drinks at a time, all you have is time so just enjoy or walk out and get a drink from the martini bar. Royalton Chic Cancun, an Autograph Collection All-Inclusive Resort (Mexico). We're sorry to hear that the Diamond Club upgrade didn't meet your expectations in terms of value. The beach cabana also had good food and service although I cant remember our server name unfortunately but he was fast paced with a positive attitude. As someone who generally hates ordering through the phone, this was a nice touch. There were also places right on the same stretch of beach to rent wave runners or book other water activities such as snorkeling. We upgraded to Diamond Club which I highly recommend to have a full all inclusive experience. Right on the beach with an incredible view of the Caribbean. What food & drink options are available at Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only? Opened in December of 2014, this adult-only property is quickly becoming one of Punta Cana's most sought-after spots, thanks to its ultra-modern rooms, varied on-site dining options, and beautiful pool and beach . I have the Chase Sapphire Preferred Card and the Chase Freedom Unlimited, so I could have booked my stay for the same price and gotten 5x on my stay with the Chase Freedom Unlimited before transferring those points to use with my Chase Sapphire Preferred. See more questions & answers about this hotel from the Tripadvisor community. We thank you for the kind review regarding the dining experience you had, especially by the Level 18 service and facilities. Thank you for your preference and visit to our Resort.Luxury RegardsJorge CastroGeneral Manager. It also faced the ocean on the 8th floor, which was the perfect level, away from the noise to take naps during the day and get a good night's sleep. Terms and Conditions Apply. The views cant be beat. There's a check-in desk outside the Gourmet March restaurant and you could book treatments through the TV in your room, but that was the only signage throughout the hotel that alluded to the spa.
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