Your refund will be calculated based on the amount paid for your original booking and for any amounts paid above the 125% Global Suspension FCC. If your original booking was cancelled due to participation in the Cruise With Confidence program, and you chose compensation in the form of 100% FCC, which was applied to a new sailing that has been cancelled as part of Global Suspension, you may not choose to receive a refund. FCC is redeemable for sailing from Singapore on or before 30 September 2021. Start with these stories: The credit card offers that appear on the website are from credit card companies from which ThePointsGuy.com receives compensation. Some transgender Missourians and health care providers sued to overthrow the rule, and a St. Louis judge pushed back its effective date from last Thursday to Monday at 5 p.m. as she weighs whether . Has anyone had success getting their FCC transferred to someone else? Click here to reload the page in order to enable certain features. These new processes and protocols are in the final stages of development, and once finalized, will be shared with guests and travel advisers. Opinions expressed here are the authors alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. For example, Carnival allows you to use your FCC on one booking only, while Royal Caribbean will allow you to use your FCC on multiple bookings by issuing you a new FCC voucher with the balance of the unused amount after your first booking is made. The incremental 25% bonus value that was provided will expire on the original expiration date or on 12/31/22, whichever is later. As of June 1, 2022, the portion of the FCC value that represents 100% of the cruise fare paid on your original reservation will no longer expire. Visa and Visa Signature are registered trademarks of Visa International Service Association and are used by the issuer pursuant to license from Visa U.S.A. Inc. Is my sailing that has been suspended by Celebrity eligible to Lift and Shift from 2021 to 2022? Just received the FCC and we each received one. We are having loads of problems getting a refund for a 2021 Celebrity cancelled cruise because our not-to-be-named online travel agent erroneously asked for FCC rather than a refund. However, if these guests prefer to receive a 100% refund, as opposed to the 125% FCC, they have until provided deadline to request it. Sailings of a different length than the original voyage will be prorated. https://cancellation.celebritycruises.com/?brand=C&program=cancel. The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. If you made payments toward the cruise fare on your booking on the cancelled cruise using forms of payment other than the FCC (i.e., via check or credit card), the value of the new FCC will include 125% of those amounts. May I transfer my FCC to another guest? See what a point or mile is worth with our appraisals of a loyalty programs currency, based on redemption values. After receiving my 125% Future Cruise Credit (FCC), can I choose to change to a 100% refund? At some lines, future cruise credits can only be used for a single future sailing, with any leftover balance forfeited. Call us at 800-288-6006 if you need help finding the perfect cruise. Yes. Your travel agent can also submit the request for you online by accessing the request form for travel agencies on www.Cruisingpower.com/ Brand Programs and News/ Cruise With Confidence. Guests residing outside of North America with nonrefundable flights booked through Flights by Celebrity will need to have the terms of the ticket reviewed by the Flights by Celebrity booking office to determine if they are eligible for a refund. If I cancel a cruise using the Cruise with Confidence program, and Im issued a Future Cruise Credit, can I apply it to a holiday sailing? Card Rating is based on the opinion of TPGs editors and is not influenced by the card issuer. I know some that got FCC for a cancelled cruise at the beginning of the Pandemic and it says non-transferable on it, perhaps this is not being enforced now? Holland America Line. They issued FCCs back in my parents name for their share of the deposit even though I paid with my credit card. Terms apply to the offers listed on this page. My clients are uncertain about confirming the booking. Celebrity said That is true if you transfer the booking. Share . Your travel agent can also submit the request for you online by accessing the request form for travel agencies on www.Cruisingpower.com/ Brand Programs and News/ Cruise With Confidence. Still waiting for taxes and port charges to be refunded to my Credit Card. Announcing Our 2023 Cruisers' Choice Award Winners! For information regarding pre-cruise purchases made through My Cruise Planner on cancelled sailings, please refer to the FAQs under the heading PCP REFUND OPTIONS FOR SAILINGS CANCELLED UNDER GLOBAL SUSPENSION.. For guests who opted to cancel their reservation and receive a Future Cruise Credit equal to 100% of the cruise fare they paid to Celebrity Cruises under our Cruise with Confidence" program, the same is true. In broad terms, a future cruise credit is just what the name implies a voucher good for a future cruise. HAL future cruise credit is only valid on cruises sailing through 2022 . b) Were the taxes and fees included in the FCC or did you get a $ refund; if $ refund how long did that take to be credited to your CC? KNOXVILLE, Tenn. ( WVLT /Gray News) - Two high school students in Tennessee ended prom night with a little fishing when they made a big catch. Improve earnings, maximize rewards and track progress toward dream trips. Powered by Invision Community. If they can't get the refund they are due, will we be able to transfer the FCC to us for our use and we can give them the related $$? The ultimate guide to how to pick a cruise line, Are drinks packages worth the price? By Our family members who originally booked cannot sail any time soon but DH and I have multiple upcoming cruises with Celebrity on the books. Receive a 7% discount off standard rates for reservations of standard guest rooms at hotels that participate in the Marriott Bonvoy program when you book directly. Receive 1 Free Night Award every year after your Card renewal month. Call us at 800-278-4737 if you need help finding the perfect cruise. Call us at 800-211-2039 if you need help finding the perfect cruise. Your FCC will be attached to your customer profile at the cruise line, and your travel agency should be made aware of the FCC as well. Some cruise lines allow you to use your FCC for more than one booking by applying any remaining balance as another FCC. They already know you got free credit for not taking cash . Hope that helps. *Excluding any previously suspended sailings on these dates. Enjoy 75%off your second guests cruise fare and save up to an additional $1,600 perstateroom. Royal Caribbean Cruise Line's Future Cruise Credit (FCC) is credit that you can use for your next Royal Caribbean cruise. A list of exclusions will be provided. If the Friend's reservation with an applied OBC is cancelled, the OBC will not be reissued. Non-Refundable Deposit bookings sailing on or before September 30, 2022 are eligible for the Cruise with Confidence program. hellcat vs p938; simple small front yard landscaping ideas low maintenance; jenny's super stretchy bind off in the round; senate democratic media center Future cruise credit (FCC) is a bit like store credit from a cruise line. Do standard Final Payment timelines still apply? You can redeem any FCC by calling us! Yes, so long as you request it on or before the relevant deadline. You may change the price and offer as many times as desired up to 48 hours before the scheduled departure of the sailing. Guests who would like to reschedule their sailing for another date must do so at prevailing rates. Retrieve the reservation for which you want to apply the cruise credit. To qualify for the new Cruise with Confidence policy, what is the last day to cancel? SPECIAL NOTES: Please allow up to 7 business days for the transfer request to be completed. Often the dollar value is 100% of the amount the passenger paid. How can I start the process for a full refund? If you booked with a travel agent, then your travel agent can request the FCC transfer. . Residents of North America with nonrefundable flights booked through Flights by Celebrity will need to contact the air carrier to check for available options. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos. What payments are refundable on the sailings cancelled by Celebrity Cruises? Enter the code for each applicable guest, making sure each guest's name exactly match the full name on the voucher. A line-by-line guide, The 5 most desirable cabin locations on any cruise ship, The 8 worst cabin locations on any cruise ship, A quick guide to the most popular cruise lines, 21 tips and tricks that will make your cruise go smoothly, 12 best cruises for people who never want to grow up, Do Not Sell or Share My Personal Information. If I had a Future Cruise Credit (FCC) that I applied to a sailing Celebrity Cruises canceled, what terms apply when I book my new cruise? The issue's been escalated to supervisors at both the agency and Celebrity. I thought I would receive just one FCC for the total amount I paid, not divided by 3. View the terms and conditions for all offers and incentives available from The Celebrity Commitment. Your travel advisor will be able to assist with the exact extras that your FCCs will cover. We are collaborating with CLIA, the Centers for Disease Control (CDC), and other government and health officials to assemble new processes and standards for the cruise experience, including boarding at terminals. %PDF-1.6 % When COVID-19 caused the cruise industry to curtail sailings, the cruise lines promised already-booked passengers more in credit (usually 125%) than what the cruisers originally paid for . Still waiting for taxes and port charges to be refunded to my Credit Card. Later you can modify - not cancel - that reservation. If you have any additional Casino Certificate questions, please submit them to bluechipclub@celebrity.com. Powered by Invision Community. Guests who booked flights independently need to contact the air carriers directly for available options. If you booked through a travel agency or third-party online travel site, you must contact whomever created your booking in order to request a refund. Guests with a higher risk of severe illness may wish to consult with their doctor prior to booking or sailing with us. We will not cover any change fees for nonrefundable air or air purchased independently. This new method provides you with many benefits including: Instant application of Cruise With Confidence (CWC), Global Suspended Sailing (GSS) and Non-Refundable Deposit Program (NRD) FCCs via Cruisingpower, Espresso, Coupon Redemption andLatte, our intelligent chatbot and your personal assistant. You may not receive a refund for amounts paid with an FCC issued under the Cruise With Confidence program. Multiple FCCs may be applied per guest within the same reservation. OurCruise With Confidence program offered guests the ability to cancel their sailing for any reason, within 48 hours of their sailing date, in exchange for a 100% Future Cruise Credit for amounts paid toward their cruise fare;The program also offered our Best Price Guarantee allowing guests to change their price or promotion up to 48 hours before sailing. I did it with Royal. But they also issue future cruise credits when they cancel sailings for other reasons, such as delays with a new ship's inaugural sailing. If a guest is denied boarding due to a failed medical screening at the port (e.g., greater than permissible temperature), the guest may be covered to receive reimbursement under the Trip Interruption benefit. To have the FCC transfer done an email with specific details of the FCC and who it is being transferred to needs to be sent to celebrityrrs@celebrity.com (Celebrity resolutions). If I dont want a Future Cruise Credit and simply wish to cancel for a refund, what are my options? If you made payments toward the cruise fare on your booking on the cancelled cruise using forms of payment other than the FCC (i.e., via check or credit card), the value of the new FCC will include 125% of those amounts. You might receive a Future Cruise Credit if a . Be absolutely positive you will cruise. Alternatively, if the new cruise fare is lower than the value of the FCC, the remaining funds will continue to be available on the initial FCC until the FCC expires or the balance is zero, whichever occurs first. For contracted groups, the compensation available under Cruise with Confidence would be offered to the travel partner or direct purchaser who entered into the contract and guests would need to deal with that party directly. Announcing Our 2023 Cruisers' Choice Award Winners! No. Click here to reload the page in order to enable certain features. Cruise lines often issue future cruise credits to customers when [the lines] cancel a sailing, in lieu of a cash refund. These health and safety measures will mitigate the risk of exposure but cannot eliminate it entirely. Planning a cruise? Any remaining funds on the FCC will continue to be available until the FCC expires or the balance is zero, whichever occurs first. hbbd```b`` ,"%A$ If I applied a 125% FCC generated from a previously suspended sailing, and my newer booking has now been suspended, what value will I receive in my new FCC? Hopefully it can be worked out. Check here before booking an award fare. If they can't get the refund they are due, will we be able to transfer the FCC to us for our use and we can give them the related $$? Some cruise lines require you to use all of your FCC at once or forfeit the overage so, if you dont use it, you lose it. Quick steps to complete and e-sign Celebrity transfer booking to travel agent online: Use Get Form or simply click on the template preview to open it in the editor. Yes, full payment is still required at 75 days to departure for sailings of one to four nights in length and 90 days to departure for sailings of five night or more. Ships' Registry: Malta and Ecuador. NRDB are applicable to groups at prevailing rates. FCC Coupon Number (s): 98765432. This change of policy . By requesting a Cruise with Confidence FCC, you are cancelling your reservation and waiving any right you may have had to receive any refund of the cruise fare paid, even if the sailing is later canceled by Celebrity Cruises. Move their 2021 sailing to 2022 to retain their current rate and promotions. Note - these sailings are not eligible to receive FCC option. Celebrity Cruises ; Is FCC Transferable Announcing Our 2023 Cruisers' Choice Award Winners! Multiple FCCs may be applied per guest within the same reservation. How are Non-Refundable Deposit bookings impacted by this policy update? By Call us at 888-743-2735 if you need help finding the perfect cruise. As of June 1, 2022, the portion of the FCC value that represents 100% of the cruise fare paid on your original reservation will no longer expire. Choose from a wide variety of Caribbean sailings aboard our award-winning fleet, including our revolutionary Edge Series ships. Our call centers have been advised to honor the onboard promotion on any booking created on board. Business, Economics, and Finance. It currently does require a call into the call center if you booked directly. After applying the FCC to the full cost of your cruise, some cruise lines will take the remaining balance and use it toward prepaid gratuities on your reservation. All FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. But, if we are not successful in getting the refund I was wondering if we can get the FCC transferred? Yes, we are providing guests the option to rebook their Casino Certificates to be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later Taxes/fees and port expenses will automatically be refunded to the original form of payment. When does my Global Suspension or Cruise With Confidence FCC expire? Flights can be tricky when it comes to FCCs. As of February 11, 2022, Air penalties for cancellation of refundable airfares booked through Flights by Celebrity will no longer be waived. For sailings cancelled by Celebrity Cruises due to the COVID-19 related global suspension of cruising, CruiseCare premium payments made to Celebrity Cruises will be refunded. 6 points per dollar on eligible purchases at hotels participating in the Marriott Bonvoy program, 4 points per dollar at restaurants worldwide, U.S. gas stations, wireless telephone services purchased directly from U.S. service providers and U.S. shipping, 2 points per dollar on all other eligible purchases, Earn a free-night award each card renewal month (up to 35,000 points), Receive 15 elite night credits to jump-start status, Must spend $60,000 in a year for second free-night award. Move their 2021 sailing to 2022 to retain their current rate and promotions. You will be able to leave a comment after signing in, Copyright 19952023 The Independent Traveler, Inc. You'll earn 15 elite night credits each calendar year, and receive automatic Gold elite status. Our points-obsessed staff uses a plethora of credit cards on a daily basis. Just thinking that not all FCCs are the same. Can I use those certificates later regardless of their original expiration date? Is The White Lotus breaking up with Four Seasons ahead of Season 3? The FCC has been partially applied. Terms and Conditions Apply. What about passengers who did not cancel their reservation but were notified that government restrictions or travel bans meant they would be denied boarding? If my cruise was canceled by Celebrity Cruises due to the COVID-19 related suspension of sailings, and our flights were booked with Flights by Celebrity, will they be refunded? Check with the cruise line as many of them will allow a name change on a cabin but you may have to book using the FCC first and then make the name change afterward. These FCCs can be applied to satisfy any remaining balance due for the cruise fare on an existing booking. 2023 Celebrity Cruises, Inc. Do any of you have experience with this issue? Stipulations for what you can apply toward your FCC vary by cruise line. Rita Stolze, Royal Caribbean Associate Vice President of Trade Support & Service, clarified that Royal Caribbean has changed the rule on giving someone else their FCC. Would have made it much easier for me to use on future cruise. The incremental 25% bonus value that was provided will expire on the original expiration date or on 12/31/22, whichever is later. You can redeem any FCC by calling us! QUESTION: If he does that and I have to cancel my cruise, will I receive a new FCC for the total amount of my cruise, an FCC for only the non-refundable deposit, or no FCC at all? 4x points for purchases made at restaurants worldwide, at U.S. gas stations, on wireless telephone services purchased directly from U.S. service providers and on U.S. purchases for shipping. Which sailings have been suspended by Celebrity Cruises due to the global suspension of operations? FCCs are not refunded back in the form of cash. Your FCC will be attached to your cruise line loyalty information or rewards profile the VIFP Club at Carnival, for instance, or Royal Caribbeans Crown & Anchor Society. Future Cruise Credits acquired through the Cruise with Confidence program can only be redeemed on the cruise brand with which you made the booking you cancelled. 1. When booking your cruise online, this is the page where youll enter the information from your Future Cruise Credit (FCC). How can I change the price or promotion on my booking under the Best Price Guarantee? Offer ends 5/3/23. Click here to reload the page in order to enable certain features. Multiple FCCs may be applied per guest within the same reservation. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). hb```U@(UOLF _+c:RLnmQ/s_?#O{v@hARPLId2Q.Xl_4?;'x&X0,fb||}oyMJ;1px rF9P .Sqhu(:@ *R endstream endobj 50 0 obj <> endobj 51 0 obj <>/ExtGState<>/Font<>/ProcSet[/PDF/Text/ImageC]/XObject<>>>/Rotate 0/Type/Page>> endobj 52 0 obj <>stream Note - these sailings are not eligible to receive FCC option. Due to looming expiration dates, some passengers are finding it difficult to use cruise credits they chose when their sailings were canceled in 2020 and 2021. Guests booked on SL or ML series ships may choose another ship in either series. We are having loads of problems getting a refund for a 2021 Celebrity cancelled cruise because our not-to-be-named online travel agent erroneously asked for FCC rather than a refund. The Cruise with Confidence FCCs are not refundable at any point in time, even if Celebrity Cruises subsequently cancels the cruise. Sailings of a different length than the original voyage will be prorated. Carnival's Future Cruise Credit (FCC) is credit that you can use for your next Carnival cruise. You will be able to leave a comment after signing in, Copyright 19952023 The Independent Traveler, Inc. Several cruise lines will allow the balance of an FCC to be used on another sailing, but it is best to consult with a reputable travel agency to make sure you are maximizing the value. The only Relaxed Luxury resorts at sea, where you can wake up in a new place every day. The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. More happens on the Edge. What if they want to cancel over fear of the coronavirus (COVID-19) spreading? A line-by-line guide. A refund form can be accessed at https://cancellation.celebritycruises.com/?brand=C&program=cancel for travel agents access Cruisingpower.com/ Brand Programs and News/ Cruise With Confidence. Those who already redeemed their FCC will also be allowed to move to a sailing that departs between September 30, 2022 and . Any promotional onboard credits will be forfeited. If I applied a 125% FCC generated from a previously suspended sailing, and my newer booking has now been suspended, can I now choose a refund? What happens if there is a difference in cruise fare between the Future Cruise Credit (FCC) issued for my cancelation and what I want to book next? My TA come up with a workaround. Others will apply whatever amount you want to a booking and issue a new FCC for the balance. What will happen to my Celebrity Passages onboard credit if I take advantage of the Cruise with Confidence program? If you booked air independently or purchased nonrefundable air through Flights by Celebrity, you should reach out to your air carrier for assistance with canceling or changing your flight. Instead of getting the amount refunded to your credit card, you may be issued a certificate you can use towards your next Celebrity sailing. The ability to reschedule or Lift & Shift a booking to the following cruise year at existing rates expired on January 31, 2021 and is no longer available within the Cruise With Confidence program. How you can use your future cruise credit and redemption rules can sometimes be a bit confusing. Celebrity's Future Cruise Credit (FCC) is credit that you can use for your next Celebrity cruise. FCC may be transferred to another guest in an Individual or non-contracted Group booking. Yes. In the future, if your cruise needs to be canceled, you can try requesting a refund, which the cruise lines consider on a case-by-case basis. It also has an expiry date limiting it's value as well. Purchasing the plan early can help to protect against unforeseen or previously stable medical conditions that might prevent guests from traveling, as well as covering other events which may arise between booking and final payment. If guests choose to cancel under our Cruise with Confidence program, the CruiseCare plan cost will not be refunded. Only the entire and full original value of Peace of Mind and suspended sailing FCCs worth 100% of the fare paid, as well as the bonus 25% or 50% FCCs, are eligible for transfer. To be eligible for a Cruise with Confidence FCC, your request must be submitted no later than 48 hours prior to the scheduled departure time of your sailing. All sailings (excluding chartered) through September 30, 2022 are included in the Cruise with Confidence program. How long will I have to redeem my Future Cruise Credit (FCC)? 2x points on all other eligible purchases. Existing bookings and new bookings made May 6, 2020 through March 31, 2022, with departure dates through September 30, 2022 are eligible for the Best Price Guarantee. The cruise fare is processed separately and will be issued within 30 days of our receipt of your request. Forbes Travel Guide Four-Star Rated ships: Celebrity Apex, Flora and Millennium. You can redeem any FCC by calling us! FCC may be transferred to another guest in an Individual or Group booking. Enter the code for each applicable guest, making sure each guest's name exactly match the full name on the voucher. All Rights Reserved. A friend of mine had a cruise scheduled forMarch, 2020. Your travel advisor knows best. Anything purchased outside of Celebrity Cruises will need to be addressed directly with the property/operator. Ships' Registry: Malta and Ecuador. 2023 Celebrity Cruises, Inc. The Future Cruise Credits (FCC) must be redeemed by April 30, 2022. . Impacted guests on eligible sailings may choose to Lift & Shift their booking within the guidelines provided before their respective deadline. FCC may be transferred to another guest in an Individual or non-contracted Group booking. If I book a future sailing (such as for 2021 or 2022) that is eligible for CWC, and I then decide to cancel 48 hours or more prior to departure and receive a CWC FCC - what will be the expiration date of the FCC? Plus, an additional $50 onboard credit as our SpringBonus.*. For guests residing in the UK and Ireland, full payment is required at 57 days prior to departure. I did the booking under the "Cruise with Confidence" plan. Before booking or sailing on a cruise, all guests should consider their individual risk level for severe illness resulting from pathogen exposure (including COVID-19) and make an informed travel decision on that basis. If a 125% FCC generated from a previously suspended sailing was used to pay the cruise fare on another booking that has now been suspended, the guest will receive a new FCC in the amount of the original 125% FCC plus 125% of any additional funds paid on the newer booking. Daniel Kline. Finally, the free night award certificate with a redemption level of 35,000 points or less can get you hundreds of dollars in potential value each year. Refer to the FAQ#1 above for full list of sailings cancelled by Celebrity. Who can I contact about this? Royal Caribbean and Celebrity Cruises recently said their pandemic-era future cruise credits would never expire. You can use the second FCC on another booking. By Guests who cancel due to being diagnosed with coronavirus (COVID-19) after having purchased CruiseCare would be eligible for reimbursement under the plan. The FCC holder has to call then they issued a new FCC to the recipient. Luke Lankford and Mary Jo Mattingly like to spend .
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