As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. By developing skills in areas such as cloud computing and mobile development, you can help your company stay ahead of the curve and meet the needs of a changing marketplace. To become an Apple specialist, you need to have a strong technical knowledge of Apple products and software. Apple is a drug-free workplace. You maintain composure and customer focus while troubleshooting and solving issues. Reasonable Accommodation and Drug Free Workplace policy, Find available Technical Support and Customer Support roles, Learn about Apple Store Technical Support roles, Learn about inclusion and diversity at Apple, Learn more about your EEO rights as an applicant. You should also manage security functions and oversee the configuring of computer parts. Apple technical specialists are in high demand because they have the skills necessary to support and maintain Apple products. CA-Technical Specialist - Careers at Apple Because to create products that serve everyone, we believe in including everyone. If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. You should also be able to troubleshoot problems and provide customer support. Aidez-nous protger Glassdoor en confirmant que vous tes une personne relle. What does a Product Specialist do? Role & Responsibilities Technical Specialist Resume Example - livecareer No matter where you start, youll receive the information and guidance you needto succeed in your first role and any that follow. I went to graduate school for physics, so I knew I wanted to work in science and technology. Whether youre helping customers get started with the Mac or finding answers to their questions about other Apple devices, youre ready to share knowledge and provide exceptional assistance. They will also learn about the software and hardware they will use on a daily basis. Reasonable Accommodation and Drug Free Workplace policyLearn more (Opens in a new window) . Theyre so grateful and that feels really good.. As a Technical Specialist, you assist new owners in getting started and current owners in receiving quick, efficient support, while building strong, positive relationships with Apple. Truth is, I feel great, too. Diversity has become a major focus in the business world over the last few years, as companies have realized the value of having a workforce that reflects the diversity of their customers. In the store, we have this wonderful approach to the customer experience called Lets find out together. I love how each conversation begins a shared interest in learning something new. As mobile devices become more complex, technicians will be needed to repair and maintain them. Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. Apple Specialist Resume Example - livecareer Youre supporting people. A career as a Apple specialist can be very rewarding. The Apple Store is hiring now. Thanks to her teams help and extra tech training, she got to know our products inside out. Learn more about your EEO rights as an applicant (Opens in a new window) . Lamentamos They may also earn additional compensation in the form of commissions and bonuses. Along the way, youll be updating your technical know-how and educating team members about technical issues. Onze enviando un correo electrnico a In this role, I try to be that person for others., Melissa considered herself more of a people person than a tech person, but after joining Apple she had the confidence to learn something new every day. You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level. Provide insightful advice and friendly, hands-on technical support. Wenn As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Were looking for an experienced Specialist who can provide expert advice and troubleshooting assistance for a wide range of Apple products, from iPhones and iPads to Macs and Apple TVs. With a deep understanding of Apple products and services, you spend time mentoring team members and serving as a role model for your team. scusiamo se questo pu causarti degli inconvenienti. om ons te informeren over dit probleem. Its about what each member of my team wants to get out of their Apple experience. When a customer needs assistance, you quickly assess their situation. You will often be required to explain complex technical issues in simple terms, so its important that you are able to simplify complicated concepts. Learn more about the E-Verify program (Opens in a new window) . Come eager to listen and learn from your team, your mentors and your customers. Roles include Creative, Technical Specialist, and Genius. The tuition reimbursement program helped make that possible. Diversity is becoming increasingly important in the business world as companies strive to create a more inclusive environment. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone and iPad devices. It offers the opportunity to work with cutting-edge technology and products, and to help customers get the most out of their Apple devices. 4.2. Apple Specialist Jobs, Employment | Indeed.com Note: Apple benefits programmes vary by country and are subject to eligibility requirements. Over the years, Ive built great relationships with many of our regular customers. para informarnos de que tienes problemas. Support and Service - Careers at Apple There are approximately 121,151 job openings for technical specialists in the US job market currently. Aiutaci a proteggere Glassdoor dimostrando che sei una persona reale. Read A Technical Specialist job description and meaning. Apple Technical Specialist Salary & Outlook, Apple Technical Specialist Job Requirements, Apple Technical Specialist Work Environment, How to Become an Apple Technical Specialist, Apple Technical Specialist Interview Questions and Answers. Serene believes that her stores leadership has been instrumental in her ability to envision a long-term career at Apple after graduation. Learn more (Opens in a new window) . Si continas viendo este mensaje, Help ons Glassdoor te beschermen door te verifiren of u een persoon bent. Computer hardware specialists will be needed to install and maintain computer networks, servers, and other hardware. While there are thousands of At Home Advisors around the world, Apple does a great job keeping us all connected. Onze Youre a natural teacher, who loves to instruct and inspire others in a hands-on environment. As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Median Annual Salary: $41,104 ($19.76/hour) Technical Support - Careers at Apple Retail Tech Support - Jobs at Apple - Apple (AU) In other roles, youll help customers bring their projects to life: You might troubleshoot with one person, show another how to retouch their photos, or even teach a child to code. Technical Support Specialist Job Description [Updated for 2023] - Indeed Technical Specialists may be required to travel to customer sites. Technical Specialist hourly salaries in the United States at Apple - Indeed You have excellent time management skills and can make decisions quickly. Nous sommes dsols pour la gne occasionne. Apple technology is complex, and technicians need to be precise when diagnosing and repairing devices. Reasonable Accommodation and Drug Free Workplace policy, Learn more about your EEO rights as an applicant. Apple specialists' salaries vary depending on their level of education, years of experience, and the company size and location. pour nous faire part du problme. real person. On this team, youll share your passion for Apple products and services as you build relationships with customers, partners, or program members. Nous sommes dsols pour la gne occasionne. Either way, you'll combine your passion for technology with your own personal touch to help reconnect our customers with the Apple experiences they love. Drawing on his strengths as a natural teacher, hes found success in leading Today at Apple sessions in the store as well as virtual sessions online. To view your favorites, sign in with your Apple ID. And now, as I focus on both my education and my career, I have new Apple dreams., After a 30-year career in video production, Tom joined the Creative team for his first experience working in retail. By combining those skills with the core Apple Store training everyone receives, as well as additional Creative Pro training, he was able to build a foundation for a new career. Apple is an equal opportunity employer that is committed to inclusion and diversity. Copyright 2023 Apple Inc. All rights reserved. to let us know you're having trouble. They will also be responsible for staying up-to-date on the latest Apple products and technologies, and for keeping our inventory stocked and organized. Apple is an equal opportunity employer that is committed to inclusion and diversity. Apple Technical Specialists are the people who make sure that Apples products work as advertised. You can serve as an engaging role model to Specialists. To view your favourites, sign in with your Apple ID. Some technical specialists may also work as freelance contractors, charging an hourly rate for their services. And this team helps make sure that relationship thrives. When a customer needs assistance, you quickly assess their situation. After customers purchase our products, youre the one who helps them get more out of their new Apple technology. Easy 1-Click Apply (APPLE) Apple Technical Specialist - Part-Time job in Littleton, CO. View job description, responsibilities and qualifications. Find available Service Channel Management and Operations roles, Get discovered. Well match your donations and contribute US$25 for every hour you volunteer. By becoming an Apple technical specialist, you can set yourself apart from the competition and find success in this growing field. Problem-solving skills: Problem-solving skills are essential for software engineers and other specialists in the technology industry. Apple Technical Expert Apple Inc. - City, STATE Worked with management to propose and implement proactive customer service solutions Verified data integrity and accuracy Collaborated with cross-functional teams and diverse colleagues to accomplish team objectives and serve customer needs To become an Apple specialist, one typically needs to possess the following: Education: Apple specialists are typically required to have at least a high school diploma or equivalent. AU-Technical Specialist - Jobs at Apple (AU) Wenn This trend is likely to continue as businesses strive to create a culture that is welcoming to all employees, regardless of their race, gender, or sexual orientation. About 57% of technical specialists have a bachelor's degree. Create the online experiences that deliver Apple support to customers throughout the world. At other times, you refer customers to support team members who get them up and running again. OTSI (Object Technology Solutions, Inc) has an immediate opening for IT Technical Support Specialist in Kansas City, MO (Onsite) Job Description Performs a wide variety of general maintenance and technical tasks (from least to more complex) in the support and maintenance of computers, laptops, tablets, mobile data terminals (MDT), printers, scanners, monitors, software applications, smart . Si continas viendo este mensaje, Si vous continuez voir ce Those who are interested in technology may move into positions such as technical support manager, technical trainer, or technical writer. When a customer needs assistance, you quickly assess their situation. Now Jeronimo is paying it forward: The leaders here remind me of the high school computer teacher who first inspired me to explore my interest in technology. Hiring more women into tech positions while also bringing more diversity into our store makes me proud to be a Latinx leader at Apple.. Product specialists interface with project managers and clients to determine a product's future direction. verdade. message, please email The flexible schedule that worked around her course load was a must-have, and the education expense benefits were a love-to-have. Apple Specialist Job Description: Salary, Duties, & More As businesses become more reliant on technology, they are placing a greater emphasis on security. United States Department of Labor. Youll discover many more benefits of working at Apple, such as programmes that match your charitable contributions, reimburse you for continuing your education and give you special employee pricing on Apple products. They use a variety of computer software programs and may be required to lift and carry heavy equipment. Serene wanted to work part-time while in college, and the Apple Store offered her that and more. Apple Specialists typically start out working in retail stores, providing customer service and support for Apple products. The most common job after being a technical specialist is a systems administrator. Were looking for people who get great satisfaction from helping people develop lifelong relationships with Apple every day. Team members also support AppleCare product sales to individuals and large institutional customers, as well as manage the service for these accounts. The work environment for an Apple technical specialist is usually in an Apple Store. Read stories of people bringing their personal values to life in Apple Retail. Do you love how it feels to help others? Learn more about the E-Verify program (Opens in a new window) . You also spend time behind the scenes, solving problems and repairing products. Its now my job to help them reach their career goals, here in the store or in another part of Apple. Many locations have immediate openings for these positions. Learn more about your EEO rights as an applicant (Opens in a new window) . Get discovered. Toms enthusiasm for connecting with others has given him a bit of a following. Youre a communicator first and foremost. The employment of Apple technical specialists is expected to grow much faster than average over the next decade. This includes knowing the features of the product, how it works and how it can benefit the customer. Their skills are an asset to the company, as they assist in resolving technical issues concerning customer's accounts or company software infrastructure. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone and iPad devices. There are over 400 Apple Stores worldwide, so there is a good chance that there is one near you. At Apple, base pay is one part of our total compensation package and is determined within a range. This is because as more data is stored online, there is a greater risk that it will be compromised by hackers or other criminals. You have strong people skills youre approachable, a good listener, and empathetic. Ajude-nos a manter o Glassdoor seguro confirmando que voc uma pessoa de questo messaggio, invia un'email all'indirizzo Product knowledge: Specialists need to have a thorough understanding of the products they sell. para informarnos de que tienes problemas. Training & Experience: Apple technical specialists receive on-the-job training from their new employers. When compared to other jobs, technical specialist careers are projected to have a growth rate described as "faster than average" at 10% from 2018 through 2028. You may even work with local business communities, connecting entrepreneurs and professionals with the tools they need to build success. Providing technical support to customers who have questions about their device or its applications, Installing software updates on devices and helping customers set up new phones for the first time, Repairing broken screens, cracked cases, water damage, and other technical problems with iPhones and iPads, Performing diagnostic testing to identify and resolve issues with devices that are malfunctioning, Providing training to customers on how to use their new device, Analyzing data from customer surveys to identify product trends and areas for improvement, Recommending new phone models based on customers needs and preferences, Providing technical support for Mac computers, including troubleshooting problems with software or hardware, Performing preventative maintenance on devices to ensure proper functioning, Understand and embrace the Apple Specialist role as an expert in all things Apple, Proactively seek out customers in need of assistance and provide them with world-class service, Understand customer needs and recommend the right products and solutions to meet those needs, Stay up-to-date on Apple products, accessories, software, and services, Help customers get more out of their Apple products by providing training and support, Answer questions about AppleCare plans and coverage, Promote and sell AppleCare plans when appropriate, Follow all company policies and procedures, Provide feedback to management regarding product needs and suggestions for improving the customer experience, Proven track record of meeting sales goals, Excellent communication, interpersonal, and problem-solving skills, Ability to work independently and as part of a team, Flexible availability, including evenings and weekends.
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