Last year was horrible for all of the airlines, but Virgin Atlantic had a particularly torrid time. You can cancel and receive a voucher up to four weeks before travel, however please note the earlier you contact us the less likely there will be non-changeable aspects from third parties. From bulkheads to exit rows, here's all you need to know about seating on board our aircraft. Cookie statement | Got questions about your Flying Club membership or points? The options available to you may differ depending on when you are due to travel. Partnering with Prenetics, a leading Covid-19 testing provider, Virgin Atlantic is offering customers easy and competitively priced at-home testing packages, tailored to your Virgin Atlantic destination where at-home tests are accepted. Once youve decided where and when you want to go, simply apply your voucher code at the checkout. For travel from 01 Jun 21, fare difference applies with no refund if new fare is lower. Carry proof of your negative test result with you throughout your journey, as it will be needed at check in and when you arrive in your destination. If you need flexibility, make sure you pick a Ticket type which suits your needs. Travel advice . Following a continued easing of rules, most of our destinations do not require a Covid-19 test for entry, especially if you're fully vaccinated. Please check and try again. Alternatively, you can give yourself more time to pay by postponing your holiday to a later date. Canadian tariffs. West Sussex 2022 Virgin Atlantic Airways Ltd. All rights reserved.Registered office: Registered office: The VHQ, Fleming Way, Crawley, West Sussex RH10 9DF If you require a letter please email requestaletter@fly.virgin.com, with the following details: We will then send the letter to you as soon as we can. Customers may still be asked to wear a mask when boarding or disembarking flights, according to the regulations of the departure or arrival airport or destination country / US state. If youd like to rebook instead, were here to support you. Post your sample using the included pre-paid return envelope. Fax: 01293 444456 Your booking reference number (It will be six characters with a mixture of numbers and letters, e.g. A3B2DE). This method looks for proteins from the virus rather than molecular or genetic indicators. Presumably if they go under I won't get anything and I just think that's wrong. Virgin Atlantic, which along with other airlines has been fighting for its survival as the pandemic forced all flights to be cancelled, told the Guardian that it is paying back about 20m a. Canadian tariffs. If you booked direct, please contact us to rebook. The vaccination proof used will depend on where the approved vaccine(s) were administered. Virgin Atlantic Holidays customers in the UK should contact the Virgin Atlantic Holidays team directly during normal office hours on +44 (0) 344 739 6300, If you booked a Flight + Hotel package call our dedicated team on+44 (0) 0344 557 5850. Terms and conditions | PCR tests can take up to 48 hours as they must be processed in a lab, but offer very reliable results and are the most common test required for international travel. Using our forms is often the easiest way to solve your problem. All up to date details can be foundhere, and we will contact you directly if your booking is affected by any recent changes. And if they do, we're here to help. You might need to allow up to 14 days for the money to show on your account depending on your payment method and provider, or if a Bank Holiday falls during the period of time. (c) we refuse to carry you on a flight for any of the reasons set out in Article 12, Article 13, Article 15 or Article 16. Find out what you can and can't take with you on your flight. You can also rebook on a Virgin Atlantic flight to another destination. Scotland:https://www.gov.scot/publications/coronavirus-covid-19-international-travel-quarantine, Northern Ireland:https://www.nidirect.gov.uk/articles/coronavirus-covid-19-international-travel-advice, Wales:https://gov.wales/arriving-wales-overseas. If you made your booking between 16th February 2022 and 23rd June 2022, you will be eligible to request a travel voucher, if your original travel date is on or before 31st August 2022. If youve booked directly with Virgin Atlantic and you no longer wish to travel, then you will need to get in touch for some help. The package holiday arm of Virgin Atlantic Airways Ltd. agreed to complete refunds totaling 203 million pounds ($265 million) to 53,000 claimants, the Competition and Markets Authority said Friday . Whether it's amending your flight dates, finding out the latest travel advice, managing your Flying Club account or something else altogether - you'll be able to quickly self-serve many common conundrums right here. (modern). For more detailed information about your package holiday rights, please head over to the Virgin Atlantic Holidays website. Project Screen offer all PCR and Lateral Flow Antigen Home Tests, includingObserved PCR Testsvia a Telehealth consultation at home or at one of their Test Pods in 25+ UK locations. Bookings made by credit card or debit card no longer incur a fee. 2022 Virgin Atlantic Airways Ltd. All rights reserved.Registered office: Registered office: The VHQ, Fleming Way, Crawley, West Sussex RH10 9DF Bookings made by credit card or debit card no longer incur a fee. *In the UK, 'fully vaccinated' means you have completed the full course of an approved vaccine (either two doses of a two-dose vaccine or one dose of a single dose vaccine), at least two weeks before travelling and can show evidence of this. Will customers who felt badly treated this year rebook with the firms that they feel that let them down? Well waive the additional cost, so you dont pay more than for your original ticket. Our travel advice pages have all the latest entry requirements for all the destinations we fly to, including which types of Covid-19 tests will be accepted. We delivered on our previous timeframe commitments, except for a very small number of administrative issues, related primarily to outstanding bank details that were required from the customer to process the refund.. If you are travelling up to 31st March 2022,you have until eight weeks before your departure instead of 12 to pay the balance. Around the world, flyers on cancelled flights have been waiting for their due refunds. Re-book onto another flight Once the lab has your sample, you'll be notified of the result within 24 hours. Testing for travel . Accessibility | You are not entirely convinced, but are happy your money has been returned. This method is less accurate and should only be used as a guide - A positive result should be followed by a PCR test for confirmation. If you are entitled to a refund, it will be made according to the original form of payment. In January 2020 we paid 1,163 to Virgin Atlantic for return flights for a July visit to see our grandchildren in Boston. Depending on your destination, you'll likely need to have a negative test result before you can fly. Passengers with connecting flights issued on separate tickets must make their own arrangements with the other carrier, including the payment of any additional costs and amendment fees. If you booked through a travel agent or another third party please contact them directly. (b) If your Ticket is refundable and you have not used any of it, you can ask for a refund ofthe fare, any carrier imposed charges and surcharges, taxes, fees and charges you have paid. The VirginAtlantic Holidays team are here seven days a week and we're ready to help. The US Passenger Disclosure and Attestation is a mandatory form for non-US citizens (aged 2 years or older) arriving by air to the United States. We feel we have been patient, accepting the situation faced by the airline. A booking for a third party using your Travel Voucher must be made at least seven days before departure. Weve updated our rebooking policies below to ensure you have the flexibility you need with your upcoming travel plans. 120 for Premium For travel from 01 Jun 21, fare difference apply. If you booked withVirgin Holidays, or through another website or travel agent, please contact them directly for your options. 1. If your flight is scheduled to operate and youre unable to travel, you may find the best option is to rebook your ticket. Contact forms | Virgin Atlantic help centre. Re-book on a Virgin Atlantic flight to/from another destination. If you need to make a change to your booking, please visit our rebooking bot and web messaging service. If your flight was cancelled and you wish to claim a refund of the unused part or parts, please take a look at our advice on claiming a refund: Otherwise, if you have a paper ticket, please cancel your booking and provide us with a brief explanation of your refund request and return your unused paper ticket(s) to Virgin Atlantic Airways: Virgin Atlantic - Care This means that any amount paid for using the Travel Voucher will be issued as a new Travel Voucher. 10.4General information relating to refunds. Your Travel Voucher will be in the same currency as your original booking. If youve missed a payment or just need a little more time, don't worry. Note: US citizens and legal permanent residents do not need to complete a Passenger Disclosure and Attestation form or provide Covid-19 credentials. Do you need a letter for your insurance company confirming your flight was cancelled? We continue to help our customers book with confidence, with the ability to change plans if a customer tests positive for Covid-19 and previous flexible booking policies applicable based on the date of booking, but its also important that customers have adequate travel insurance. On all other routes, you must wear a face mask. Are you currently away from home? Cookie statement | Terms and conditions | This week the consumer group Which? Canadian tariffs. You can request a refund as part of the options available when you log into Manage My Booking. If your travel date is on or after 1st September 2022, you will not be eligible to request a travel voucher, in line with our previous Commercial Policies. Our team may ask you to show a formal notification of your exemption in the form of a certificate or letter signed by a suitably qualified health professional when you arrive at the airport. If youve booked directly with Virgin Atlantic and you are ready to rebook, then you will need to get in touch for some help. Virgin Atlantic policies Conditions of carriage Article 10 Refunds 10.1 Refundable Tickets (a) Some Tickets are sold at discounted fares and may be partly or completely non-refundable if you cancel your booking. I have answers to many common questions. The attestation form is available here or for added convenience, you can complete this digital attestation form. Accepted vaccine certificates include NHS COVID Pass (UK) and EU Digital COVID Certificate (EU). This policy applies to bookings made on or after 06 Feb 2021 until 02 Mar 2021. . From 16th March customers and crew have the personal choice whether to wear a face mask onboard, on routes where international regulations around mask-wearing do not apply. All re-routings involving other carriers must be notified and authorised by Virgin Atlantic before you travel. All rights reserved. Contact your bank and ask for chargeback and state that Virgin Atlantic are stalling and giving you the run around. LAMP tests are typically conducted onsite andresults can be returned within a couple of hours. Even if you have a refundable ticket, or are unable to travel due to an Event beyond your Control, we may refuse a refund if: (a) you have asked for a refund after the end of the validity period for your Ticket (see Article 7); (b) when you arrived in a country, you presented your Ticket to us, or to government officials, as evidence of your intention to leave that country, unless you prove to us that you have permission to stay in the country or you will leave that country on another airline or another form of transport; or. For specific entries or formats, please refer to you GDS Helpdesk. All remaining COVID-19 restrictions will be removed for UK arrivals. Claim a refund: 2022 Virgin Atlantic Airways Ltd. All rights reserved.Registered office: Registered office: The VHQ, Fleming Way, Crawley, West Sussex RH10 9DF As ever, you should ensure you have adequate travel insurance for your trip. Search for a Virgin Atlantic flight round-trip, multi-city or more. Are you travelling with Virgin Atlantic Holidays? If you dont need to call us straight away please wait until call holding times reduce. United Kingdom. To find out more pleasecontact us. No change fee will be charged however additional collection must be calculated at TSP, Where a change to outbound date occurs, return date may be changed to protect the original length of the trip within the permitted travel period, For bookings made on/before 11 Mar 20, refunds are allowed if customer is unable to travel due to an event beyond their control e.g. If you don't use the whole value of your Travel Voucher when making a new booking, we will give you a cash refund of the residual value. Compensation claims can not be processed at the airport. If you have been notified that your flight has been changed and you would like to discuss alternative options, then you will need to get in touch for some help. Refunds permitted should one of the following apply: 2. Do bear in mind that any new travel arrangements are subject to availability, and there may be a difference to pay if you change your dates or cabin, and the new ticket price is higher. If you've got a question about your Virgin Atlantic Holidays booking or Virgin Atlantic flight, you'll find the answer here. Customers wishing to travel from/to an alternative destination on a VS/VS* service may be subject to TSP but will not be charged any change fee provided new travel dates are within the permitted travel period. Itmust be completed within the 24 hours before departure. You can use your voucher to purchase a future Virgin Atlantic flight to any of our destinations. **Name changes can only be applied on tickets which have not yet been used for travel, this does not extend to part travelled tickets. national lockdowns (see Refunds sectionfor details), This policy applies to all VS/VS* bookings,including unticketed, regardless of ticket type and includes fares that are usually non-changeable, Fare difference applies with no refund if new fare is lower. Please send us as much relevant supporting information as you can, including: Read more about the EC Care Package (Regulation EC 261/2004). Youll just need to make sure your new travel dates take place by 31st December2023, and that any changes are made before your original departure date (four weeks before your Virgin Holidays package holiday). Before you fill out one of the forms, please remember we can only accept and process your refund if: Youre eligible for a refund in line with our refund policy. In the UK, Project Screentake the stress out of finding which tests you need for travel. All flights booked using your Travel Voucher must conclude by 31st December 2023. Email us at consumer.champions@theguardian.com. Canadian tariffs. Virgin Atlantic help centre Travel advice USA travel advice USA travel advice. Here, the 'clock' will start once an adviser has confirmed the refund request. More information onyour options when a flight is cancelled can be found here. *Please note thatfare difference charges (the additional cost of airfare, taxes, and airline fees, on your reissued airline ticket) may be applicable when changing your booking,with no refund if the new fare is lower. Any additional fare cost will be charged. If you are entitled to a refund, it will be made according to the original form of payment. As ever, you should ensure you have adequate travel insurance for your trip. For all of the attached guidance, fare and adcol refer to TSP, Where the passenger wishes to upgrade cabin, fare difference should be charged, Part travelled rebooking is permitted to an earlier date and minimum/maximum stay restrictions will be waived, Itineraries that include connections to or from other airlines, may be rebooked to travel in the same booking class, or, if original booking class isnt available, re-book in the lowest available class in the same cabin. If the same booking class is not available, please rebook into the lowest available booking class in the same cabin. For purposes of travel to the United States,vaccines acceptedinclude the following FDA approved or authorized and World Health Organization (WHO) emergency use listed (EUL) vaccines: If you are an adult foreign national who is not fully vaccinated and you do not meet the exception criteria, you will not be allowed to board a flight to the United States. This can be done by calling our Customer Centre or online by logging into. Please dont worry if it takes a few days to get back to you, just keep your booking reference safe. As you would expect, our telephone lines can be busy and we sometimes have long call waiting times, for which we apologise. There are three main testing methods that look for different elements of the virus. Please check your T&Cs before completing the form as not all of our tickets are fully refundable. Take a Virgin Atlantic flight to your destination at a later date convenient to you, subject to availability of seats in the same ticket class. named Virgin Atlantic and Ryanair as the worst two airlines for processing refunds. However, in fairness to Virgin Atlantic, your refund was paid very quickly after we took up your case. (iii)has proved to us that he/she is entitled to the refund. Refund policy Refund Policy Virgin Atlantic Global Refund Policy All refund transactions for tickets issued are to be managed via your GDS, including calculating, processing and reporting. RH10 9DF If your destination requires it, you should complete your test and receive your fit-to-fly certificate before your international flight. Should your customers be unsure of their new travel dates they can rebook up to and including 31Dec 2023.
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