Plenty of 1 star reviews and you send the same responses. We are so glad we have been able to help, and that bedtimes are a fun time with a Tonie.We'd love to help make those bedtimes go further with a new Tonie! It's a real shame. Please could you contact our US team at hello@tonies.com with your ticket number?We look forward to hearing from you shortly.Many thanks,Eva - Team tonies. Delivery Information. Ive already ordered a second one for my grandson. Formerly I would advise against buying as although the product might be good (if it ever works) the company isn't competent enough to deal with anything should it not go smoothly. Simply share your code with friends and family for 15 off Tonieboxes and Bundles.Once they use your code youll receive a voucher for 15 off to spend on tonies.comLog in to get your unique code and start sharing! WC1V 7EP. I love the fact I can record stories for them to listen to. How do I set up my Toniebox? When you put listening and playing together something magical happens. WebTonies have made a emotional at times stressful bedtime routine much better. WebGo to the Royal Mail portal. Purchased for my daughter's birthday. It's as simple as placing a tonie on the Toniebox, and the audio begins to play. How do I connect the Toniebox to a mobile hotspot? Ages: 3 The chip is securely packed and sewn in so that nothing can happen and it is not damaged when you wash the toy in the washing machine. Your personal data will be used to support your experience throughout this website, to manage access to your account, and for other purposes described in our privacy policy. Ive already ordered a second one for my grandson. Something weve never seen before. I just feel the characters are a bit expensive. Stories to listen to and cuddle at the same time. I emailed to report a non charging toniebox and got a standard set up reply response. Hi Esra, thank you for getting in touch. We're sorry to hear that your experience with tonies has not been up to the usual high standard we pride ourselves on.We're glad that we were able to resolve this with you in the meantime. Use this service to order a signed certificate of incorporation, which can include key details about the company and a statement of good standing. If your children love stories or music then I highly recommend! Webtonies Toniebox Starter Set incl 1 Creative Character, Audio and Music Player Speaker for Audiobooks Songs for Kids, Kid's Gifts, Screen-free Early Learning Toys, Wireless Speaker, 7 Hr Battery, Red 4.7 (2,616) 7995 Get it Sunday, 26 Feb FREE Delivery by Amazon More buying choices 49.99 (6 used & new offers) Ages: 3 years and up Although we can't get into a time machine and give you one when you were younger, we're glad we can turn back the years for you with fun nonetheless!Make sure you sign up for our referral program to get FREE Tonies to keep that fun-filled collection growing! Tonies allows children to ignite their imagination and immerse themselves in storytelling and audio adventures. Anyone can write a Trustpilot review. Our North American version came w a European plug (it even shows a standard US Style plug on the box we got), fairly simply mistake! Companies can ask for reviews via automatic invitations. We are all ears for you. Code word: Hedgehog. Lita Lamb is always there when help is needed - her cautious nature also helps the others. Already a retailer or interested in partnership? Legal notice for Germany, Austria, Switzerland Site owner and contact Boxine GmbH Grafenberger Allee They listens to it every night before bed and we have even got family members to record stories so they can listen to them too. Verification can help ensure real people write reviews about real companies. Please could you contact us at wecare@tonies.com?We look forward to hearing from you shortly.Many thanks,Eva - Team tonies. Please don't hesitate to contact us anytime at wecare@tonies.com if there is anything else we can do for you.Happy listening!Aisia - Team tonies. The Toniebox lets you take music and bedtime stories wherever you go with cute characters, easy controls and no bright screens. Click here! 92, Grafton Street, Dublin 2. The Soft Cuddly Friends have a sewn-in audio play chip with a magnet that attaches them to the Toniebox. Discovering a world of imaginative storytelling. That was Christmas. We're sorry to hear that your experience with tonies has not been up to the usual high standard we pride ourselves on.We're glad that we were able to resolve this with you in the meantime. Unlock complimentary rewards and exclusive experiences at Arnotts and Brown Thomas. But maybe a short note on frequently asked questions will help you? Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. tonies offers the world's largest interactive audio platform for children. Hi Daniel, thank you for reaching out, we're so sorry to hear that your experience with tonies has not been up to the usual high standard we pride ourselves on.We will get back to you via email to resolve this issue.Speak soon,Eva - Team tonies". It goes against our guidelines to offer incentives for reviews. To start a return from the UK, follow these steps: Fill out the customer form from your package. I contacted the company on several platform to see if could make the exchange. You can listen to how she manages to get everyone to play there afterwards. Email us directly.. You don't email back! Find company research, 1299. Our son is mesmerised with his Tonie box & sits quietly near it listening away whilst drawing or reading etc. We use dedicated people and clever technology to safeguard our platform. Its a truly brilliant toy/concept + I have found customer service very good although I only used it once. Simply share your code with friends and family for 15 off Tonieboxes and Bundles.Once they use your code youll receive a voucher for 15 off to spend on tonies.comLog in to get your unique code and start sharing! Simply share your code with friends and family for 15 off Tonieboxes and Bundles.Once they use your code youll receive a voucher for 15 off to spend on tonies.comLog in to get your unique code and start sharing! I contacted the company on several platform to see if could make the exchange. https://tonies.com/en-gb/referral/James - Team tonies, These are brilliant. Very short sighted on the basis that the mostly costly thing to buy is all the stories. 2023 Trustpilot A/S. Our son is very active & weve struggled to find something for quiet time other than the tv (which we try to avoid all together). Sign up to our Newsletter for a 10% Discount Code. Bought 1 grandaughter a box and the other loved it so much I bought another for her birthday. Very good customer service. Tonies have made a emotional at times stressful bedtime routine much better. No. We use some essential cookies to make our services work. Hi Daniel, thank you for reaching out, we're so sorry to hear that your experience with tonies has not been up to the usual high standard we pride ourselves on.We will get back to you via email to resolve this issue.Speak soon,Eva - Team tonies". If was purchased for a Christmas gift so has only been working since late December approx 4 months. Cumulative Tonieboxes sold(since Q4 2016). She quickly finds her bearings and discovers the most amazing things. Add to basket. Find out more about how we use your personal data in our privacy policy and cookie policy. https://tonies.com/en-gb/referral/Happy listening (and sleeping)!James - Team tonies. Yes, we are already working on many new ideas, so stay tuned! Great concept, kids enjoy them. Make sure your information is up to date. Mum had already bought one so returned it as soon as it arrived on 4th March. We're sorry to hear that your experience with tonies has not been up to the usual high standard we pride ourselves on.We're glad that we were able to resolve this with you in the meantime. Plus even relatives are able to get in on the act! We have tried for a week now to get in touch with them to resolve, and help is so slow leading to a very, very disappointed toddler. Purchased for my daughter's birthday. Write a short note about what you liked, what to order, or other helpful advice for visitors. Amazing product, so much Choice and new Tonies being added.Highly recommend and can't wait to add more to our collection. I emailed to report a non charging toniebox and got a standard set up reply response. Dismiss, Shop Updates are usually sent once a month unless there is an important update. It stopped charging in March, reached out to Tonies and was told to contact their customer services team which I have done 3 times, different references each time and not one response. I would not recommend at all. We love our Tonie. I have no issues with routers, phones or computers but this device drives me mad every time. Hi Luke, we're so sorry to hear that your experience with tonies has not been up to the usual high standard we pride ourselves on.We'd like to do everything we can to help you resolve this. Zero customer service, dont waste your moneyUPDATE: We received this as a gift, Dear Caroline, we're sorry to hear that your experience with tonies has not been up to the usual high standard we pride ourselves on.We'd like to do everything we can to help you resolve this. Playtime & Action (relaunch) - Favourite Children's Songs, Rapunzel and other fairy tales - Favourite Tales. Combining a stylish audio player and collectable figurines, tonies makes listening to stories and songs intuitive, interactive and fun! I returned some boots at the same time and the money was in my account 4 days later with clear communication to say they had firstly received it and then that my refund was in its way. You can buy the Toniebox on the tonies website or in specialist retail outlets. Get notified when your items are back in stock! It is absolutely appalling service from Tonies and I would not recommend at all, quick to take money for purchases but not interested in resolving faulty items after less than 6 months use!!! Hi Luke :)Thank you, that's such a lovely review, bedtimes are certainly not always easy! https://tonies.com/en-gb/referral/Happy listening!James - Team tonies. You can wash the three Soft Cuddly Friends with audio play separately from other laundry at 30C in mild detergent. Therefore, when selecting, please pay attention to the language version you need. Please do not put them in a tumble dryer or on a radiator. Please could you contact us at wecare@tonies.com with your ticket number?We look forward to hearing from you shortly.Many thanks,Aisia - Team tonies. Please could you contact our US team at hello@tonies.com with your ticket number?We look forward to hearing from you shortly.Many thanks,Eva - Team tonies. My son received one for his birthday but due to tags being lost we dont know who bought it him. Great concept, kids enjoy them. https://tonies.com/en-gb/referral/Happy listening!James - Team tonies. We use the latest and greatest technology available to provide the best possible web experience.Please enable JavaScript in your browser settings to continue.
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