StubHub Return Policy [Quick Information]. A graduate of the University of Florida, Julia has four years of experience in personal finance journalism and specializes in covering money trends. There are only two ways to request your refund from them on your own: Calling StubHub Support Emailing the company Viagogo, a tickets marketplace, bought StubHub in February 2020. Affected customers should have already been notified by StubHub via email (and, in some cases, they've already been paid refunds). You can view that credit in your StubHub wallet on the website if you're not able to track down that email. Sellers: If you have already been paid, we'll charge your credit card on file to recover the payment. U.S. Supreme Court allows Calif. consumers to evade arbitration due to injunctive claims, SCOTUS suddenly very interested in California's Private Attorney General Act. When deciding whether to go through the Ticketmaster resale vs StubHub resale process, the policies and protections offered by the platforms are important to consider. US and Canada 1.866.788.2482 Toll free. Home Online Shopping Buying and Selling StubHub Course StubHub Return Policy and Refunds. If your tickets do not arrive in time for an event, are not valid for the event stated, or were grossly misrepresented on StubHub, you may be eligible for a refund. Original review: April 16, 2023. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the. If you want to request a refund via email, follow the procedures: StubHub.com does not have any return policy but in such cases, buyers are eligible for refunds under the FanProtect Guarantee policy. You can get a refund from StubHub by calling their customer service line. Had a concert canceled because of COVID-19? Personal Loans can provide financial relief during an emergency. When this happens, you will be notified by StubHub that the event was canceled and they will let you know how to . On that front, things played out almost laughably on Saturday. According to StubHub, it was intended to reduce risk for buyers whose events were likely . 100 % Guarantee my ass. U.S. District Judge Haywood Gilliam of Oakland on Monday refused to compel arbitration of California state-law claims by a class of consumers who allege that StubHub Inc wrongfully changed its cash refund policies when COVID-19 forced widespread event cancellations. Looking to sell? Call +1 (866) 788-2482 with all the details about the purchase. While many event ticket operators both in primary and secondary segments offered consumers the option for taking marketplace credit in lieu of refunds for events that were cancelled, StubHub went a step beyond and eliminated the cash refund option entirely unless required by law. The plaintiffs, represented by the firm of Liddle & Dubin, point to eBays $4 billion sale of StubHub to Swiss competitor Viagogo last November to knock any notion of a cash flow crisis. StubHubs lawyers at McDermott Will & Emery said the supposed injunction claim was not at all what it seemed. Yes, StubHub is both reliable and offers a refund policy. Learn more about how we make money. By clicking "Sign Up" I agree to receive newsletters and promotions from Money and its partners. BOSTON . Have you made a mistake by purchasing an excessive number of tickets? At the event, tickets were discovered to be invalid. Based on the scenario, StubHub may provide you with one of the following: If StubHub decides to reimburse you, they will usually send you an email with instructions on how to claim your refund. Give them any information they may need. *It should also be noted that on StubHub's own forum, I noticed two other posts about refunds taking longer than 120 days, but those were both quickly deleted. StubHub offers refunds for pre-policy change cancellations - TheTicketingBusiness News All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place - curated and edited by TheTicketingBusiness team at Xperiology. We are changing the way you register and sign-in to the StubHub Community. We appreciate the patience of our customers, partners and regulators as we worked toward providing that choice, and we appreciate the ongoing dialogue with the states as we worked to formalize the actions StubHub voluntarily took beginning in May 2021 through this multi-state agreement.. StubHub wont refund me for tickets I never received? Ads by Money. Alison Frankel has covered high-stakes commercial litigation as a columnist for Reuters since 2011. Unfortunately there is too much of this happening because of Stubhub's customer service problems so it falls on you to have to call and wait . Receive a full refund of your purchase 2. If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. Fast Auto told the justices that in the wake of McGill, California courts have adopted such a loose definition for a public injunction that hundreds of companies are now facing non-arbitrable claims, subverting the whole point of their mandatory arbitration agreements with consumers. I will also say this: My dad just bought World Series tickets for the two of us via StubHub and Im terrified theyre going to be fake. The issue happened on the day of the festival so I did not have the option to address it in advance. Also, if time permits, you can simply re-sell your tickets on StubHub (see our How to Sell Tickets on StubHub tutorial) or another popular ticket resale website. From that StubHub wallet page you can request a refund instead of keeping the credit. Seller should not have contacted you that is against Stubhub policy. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Needless to say, this concert never happened. Your email address will not be published. I bought tickets to a stadium show in San Francisco for Def Leppard and Motley Crue originally for July 19, 2020, then changed due to COVID to Sept 10 and then again to Sept 7. Like most customer service numbers, their automated system is exhaustive, but eventually youll get the existing orders option and then the general questions option. If an event is postponed or rescheduled, the Buyer may use the tickets on the rescheduled date or, time permitting . If it is postponed/rescheduled, the tickets are still valid. Build the strongest argument relying on authoritative content, attorney-editor expertise, and industry defining technology. We may be compensated if you click this ad. dont worry you can get your StubHub ticket refund(including any shipping/handling fees). Exclusive news, data and analytics for financial market professionals, Class Actions & Multi-District Litigation, Law firms and corporate law departments find strategic partners in ALSPs, US regulation after SVBs collapse: What regulators can do and where Congress needs to act, Ransomware & crypto: The growing compliance challenge, Insights in Action: Corporate law departments find their outside firms innovation lagging, but there may be little incentive to change, Hodges v. Comcast Cable Communications LLC, American Airlines pilots authorize a strike mandate, As oil output peaks, US Gulf of Mexico makes room for carbon capture, Hollywood writers, studios talk as midnight strike deadline looms. A Dartmouth college graduate, she has worked as a journalist in New York covering the legal industry and the law for more than three decades. "Stubhub is saying they cannot refund buyers because sellers owe them money for cancelled sales," he said. The StubHub Refund Policy ensures that customers can receive a refund within certain conditions, such as if an event is canceled or rescheduled, if tickets are unauthenticated, or if your purchase is eligible for a FanProtect Guarantee refund. Sorry we couldn't be helpful. Ticket refund?Unless your concert has been canceled amid the coronavirus, they can be hard to come by. Broadly speaking, the court has stuck by its Rent-A-Center holding that the Federal Arbitration Act does not pre-empt the McGill rule, as consumer advocates from Gupta Wessler told the Supreme Court in a brief opposing review in the Fast Auto case. Only tickets you buy and sell on StubHub sites or StubHub mobile apps are covered by our guarantee. If yes then, in this case, you can resell your tickets on StubHub and offer someone else the opportunity to attend.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'endofdiscussionbook_com-leader-1','ezslot_4',164,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-leader-1-0'); In some cases, StubHub has a policy that protects buyers by requiring ticket vendors to refund money. Enjoy!Make sure we land in your inbox, not your spam folder. Click here to explore your options! That transaction had been held up over competition concerns due to the fact that the deal would mean both of the top for-profit ticket resale marketplaces in the UK would be under the same management ever since Viagogo announced its deal to purchase StubHub from former parent eBay for $4 billion early on in 2020. Before joining Reuters, she was a writer and editor at The American Lawyer. How To Remove Items From Your Credit Report, How To Boost Your Credit Card Approval Odds. Lawsuits were filed after the company stopped honoring its fan guarantee refund policy in March of last year, giving consumers who purchased tickets to events that were cancelled a voucher good for future use on StubHub instead of a cash refund. If ticketholders can't attend, they can resell their tickets on StubHub with no selling fee. (Reuters) - The McGill rule has struck again. Describe your scenario and include any supporting evidence. Would love to hear if anyone has had success getting a refund from Stubhub. Of course! We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. https://money.com/stubhub-refunds-covid-19-cancellation/. Those who purchased tickets through StubHub for events subject to the settlement are encouraged to look out for an email from StubHub outlining their options, or contact their state attorney generals office to make their claim. follow the steps below. Re: Refund? Is that true? Customerscomplained to the media andfiled lawsuits. Ticketmasterand its owner,Live Nation, whose pandemic ticketing policies were also subject tocomplaints and lawsuits, offers refunds or credits if an event is canceled once it gets funds from the event organizer. ", Although only Arizona, Colorado and D.C. gave dollar amounts, Law360 reported the refunds exceed $9.5 million in total. You never know when you might find yourself financially strapped - the good news is you have options. The suit explains howStubHub has changed its refund policy as the novel coronavirus wreaked havoc on the live event business. We are facing significant timing delays in recouping funds from the thousands of sellers on our platform, and expect these challenges to continue in the coming months. All Rights Reserved. StubHub changed its refund policy about a month ago. The issue concerns StubHub's FanProtect Guarantee policy, which before the pandemic ensured that customers who bought tickets on StubHub to events that were later canceled could get a full refund. As part of the settlement, StubHub also has to communicate any changes to its refund policies in advance, make good on its promises and process refund requests quickly. You qualify for a refund in the following situations: If you are in any of the conditions listed above, you should be able to get a refund from StubHub.Company NameStubhubReturn Time LimitRestocking FeeNoRefund / ExchangeA Refund is the only optionConditions StubHub has the final decision on whether or not you will receive a refund. You can resell your purchase ticket. StubHub offers a Fanprotect guarantee policy. The refund will be issued in the credit for use on a future purchase.ExceptionsGift cards. Personal loans can be used for multiple things, like paying medical bills and consolidating high-interest debt. We will process the refund to your original payment method within 5 days. Thanks. Make the best possible case for yourself. Just a heads-up that some of the services were reviewing here have affiliate partnerships with us, so we may earn a commission if you visit one of them and buy something. StubHub's customer service line is available from 5:00 AM to 9:00 PM Pacific Time. Enjoy! I got a confirmation from Stubhub that the transfer to AXS was confirmed, but the tickets . This practice was implemented in early 2020. Doja Cat and Jared Leto Are the Cats Meow at the 2023 Met Gala, N.Y. Times to Stand Trial This Month as Sarah Palin Libel Suit Heads to Jury, How the Supreme Court Could Shake Up Disneys Spider-Man Plans, United States v. 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