If it still fails to work, you need to contact the Customer Service Center at 877-643-9727 or visit one of three local walk-in centers located at the Concord, Nashua and Portsmouth. WebInvoice Payment Administrative/Late Fees - $5.00 to $20.00 Statement Fee One-Time Special Request Mailed or Faxed: $3.00 (available for up to 6 prior months) Monthly Mailed Statements $2.00/month for paper statements (Private Accounts) $5.00/month for paper statements (Commercial Accounts) Commercial Surety Bond While we reviewed the records, Vuolo received a new transponder from E-ZPass. "If you replenish your E-Z Pass they take the balance (due) at replenish," remarks Brienza. the letter they receive from the Delaware Department of Transportation, Your California Privacy Rights/Privacy Policy, a $15 fee for the Fund to Combat Violent Crimes (only violations after Jan. 31, 2017), a $10 fee for the Volunteer Ambulance Company Fund (only violations after Jan. 31, 2017). What do I do? Each time he answered a violation, it showed the toll fee was charged to his account -- his account was always in good standing -- and the administrative fee was waived. The rental car companies are happy to rent a toll pass to customers and charge absurd fees for providing the "convenience.". Drivers can arrange to make payments on the amnesty balance. If it has, the toll will post to the customer account at the E-ZPass rate and no violation notice is sent. To ensure that all users of MTA toll facilities pay their fair share, a series of enforcement measures were put in place to tackle toll payment evasion and chronic toll scofflaws, this included implementing a violation fee of $100 at our major facilities (RFK, Hugh Carey, Queens Midtown, Throgs Neck, Whitestone, Verrazano). He noted that he had sent four complaint letters to the other address, return receipt requested, and none were answered. It is unclear why many people receive toll violation notices and are asked to pay administrative fees even if they did not commit any offense. Now that's E-Z! The Business Application Package including: Application Form. This needs to stop and I need your help spreading awareness. This story has been corrected to reflect Silvercar's recently-added tolling administrative fee. In my situation, my brother visited from Australia and used my 91 year old father's car during his vacation (July 1-18, 2022). PHILADELPHIA (CBS) -- E-Z Pass is not going No problem. Happy Holidays. Another option for cash-paying customers Now accepting cash to replenish your E-ZPass at these participating locations: 2017 Virginia Department of Transportation | We contacted Dollar's parent company, Hertz, for comment. Rent an E-ZPass: Pay each toll, plus a rental fee of $3.95 per day, up to $19.75 per month. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. I called them and they waived the fees. Nobody at E-ZPass finds it unusual to have 25 violations.". The cost to pay by plate is $2.05 per toll. WAI Compliance | Brienza recently got socked with thousands in fines after his account balance went into the negative. Each year, Delaware collects more than $190 millionfrom tolls on I-95 and Route 1. "They're still sending you a bill for the toll and the violation. Faxes were not answered. Rent an E-ZPass: $9.99 per rental day before taxes/fees which covers the cost of the tolls. He kept getting violation notices from EZ Pass and thought his transponder wasn't working ot there was a toll machine malfunction, but E-ZPass hasn't responded to his inquiries. "The state should fix the malfunctioning intermittent toll booth plate reading unit or deduct the error amount automatically from my account," he wrote. But Vuolo was able to show he paid that fee on Oct. 30, and he wrote another complaint letter -- return receipt requested. "The silly part is that when I send in the violation response, the toll amount is deducted from my account. My father lived in the same house in NJ for 53 years & had E-Z pass in good standing for many YEARS but two months before my brother's visit, my father moved to assisted living in MA and I returned his NJ E-Z Pass transponder and closed his account. Editorial disclaimer: Opinions expressed here are the authors alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. If we passed through the toll without the transponder active -- as we believed we did -- we should have been charged $17.95. They're double dipping, they're getting paid two times," he said. NH. This is highway robbery," he said. WebPlease contact the E-ZPass Service Center at once to update your account information and receive instructions on how to correct the problem at 1-888-860-9361. This website includes hyperlinks to sites neither controlled nor sponsored by VDOT or the accidentally pass through the lanes without a transponder. How are customers supposed to travel and get to work with a suspended registration because these EZ pass toll's are such a high amount to pay and it is not affordable to many people across the state? And it usually takes some time for the tolling agency to check the plate. The check or money order must be made out to the U.S. Treasury. In this instance the equipment in the lane is designed to identify that your vehicle is pulling a trailer and you will be charged accordingly. I have one friend who is being charged over $15,000 of tolls and only $3,000 of that amount is the actual toll amount and the rest is all fees! "I'm quite sure if I missed a violations payment I would be notified immediately.". If toll roads are unavoidable or worth the extra cost, the easiest way to avoid toll convenience fees is to bring your own E-ZPass with you. $200 in fees for $3 in tolls and potential jail time. All in all she was billed $190 in unpaid tolls, plus an additional $2,100 in fines and penalties. You should never use your transponder in a vehicle type other than the one you initially requested such as a car transponder in a tractor-trailer. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). Vuolo received a notice saying his registration could be suspended related to an unanswered Oct. 12 violation. On July 31, Vuolo received two more violation notices. The spokesperson provided a further explanation of our experience. Call the Customer Service Center at 877-643-9727 or visit one of three local walk-in centers located in Concord, Nashua and Portsmouth. The maximum speed is 25 MPH. However, the spokesperson conceded that "they did not process this refund appropriately." For an explanation of our Advertising Policy, visit. Therefore, it is highly recommended to act on them once you receive them, instead of just letting them pass. And another for Sept. 12. However, if you think this will be a regular occurrence, you should call the Customer Service Center and have them send you a transponder programmed for the vehicle classification you use most frequently. Transponders will not be active immediately. Account Type: Personal Business Select an It also promised to waive all initial first time violation fees once it's received full payment for tolls owed. It is not refundable. We're on it Bill. E-Z Pass says Brienza owed $108 in unpaid tolls. Paying for the toll may be expensive for those who have committed the same infraction more than once. "When a so-called violation occurs due to E-ZPass not reading a license plate properly, it's not a violation," Vuolo wrote. Is this where the problem began? If not, we'll let you know what Vuolo has to report. How do I get additional mounting strips? "I believe if someone was paying attention, 15 false violations would set off some bells as to a problem with either the toll booth's plate reader or my vehicle unit.". E-ZPass Customer Agreement Terms and For additional information, please visit the E-ZPass website: www.e-zpassny.com, This page is available in other languages, P.O Box 149001, Staten Island, NY 10314-9001. www.e-zpassny.com, go to Account Profile, and opt-in to Mobile Alerts. They accidentally pass through the lanes without a transponder. Community Rules apply to all content you upload or otherwise submit to this site. In the time since I got the $100 in toll violation fees, I got EZPass and got a transponder, so I hoped the toll could just get charged to my new EZPass and the fees On 8/22/22 I received Prompt Attention bills acknowledging I no owed $0 for unpaid tolls but each said I owed $50.00 for Administrative Fees. Delaware says it is owed more than $143 million in toll debt. Usually you just go online and process the violation under your EZpass account. EZ PASS NY Every single day EZ Pass is taking advantage of customers, either their machines at Where to Take Enterprise Rental for Oil Change: Tips and Options. Supplies can be ordered by calling the Customer Service Center at 877-643-9727 or online at the. Call the Customer Service Center at 877-643-9727 or submit your question online at. EZ-Pass to Refund 80,000 Administrative Fees Charged During COVID-19 Pandemic. As the low balance indicators at toll booths were removed, we initiated a public outreach campaign to proactively reach out to E-ZPass customers and recommend they sign up for Mobile Alerts to receive email and/or text messages of important information regarding their E-ZPass account. We're hearing from scores of consumers who are saying cashless tolling is a big loss for them after getting hit with fines in the thousands - facing collections - even after some s. NEW YORK (WABC) -- Cashless tolling seems like a win-win. It turns out the return receipt for his Oct. 22 letter was never returned. The amnesty program allows drivers to instead pay a fee based on their number of toll violations. account at a Walk-In-Center when will by transponders be activated? In Delaware, fees can pile up on unpaid tolls as low as a $1. They will require between 48 and 72 hours to be activated. About640,000 vehicles have unpaid toll violations, according to the state. They will have 60 days from the date of the letter to settle toll debts. I have no way of knowing We recommend enabling JavaScript for the best experience using our website. Copyright 2023 WABC-TV. "If I could give a big hug right now, I would," said Brienza. You dont have to pay money, and you dont owe because you did not commit an offense in the first place. Danielle Leigh and the 7 On Your Side Investigates team at Eyewitness News want to hear from you! The standard price for an E-ZPass Administrative Fee varies depending on the state. The websites for both Dollar and Thrifty only refer to ". 6x Marriott Bonvoy Points on each dollar of eligible purchases at hotels participating in the Marriott Bonvoy program. How are customers held liable for scanners at the bridges, tunnels and thru-ways not properly reading customers vehicle tags? Maybe NHDOT has no authorization to issue speeding tickets. Opinions expressed here are the authors alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. I pre-recorded message kept telling me how busy they were and that I could go online to pay or dispute the violation. Supplies can be picked up at any of the three local walk-in centers located in Concord, Nashua and Portsmouth. He's been trying to get E-ZPass to respond to his complaints about violation notices. I got a bill for almost $2,000! You can sign up online using the Sign Up Now button below, or you can download an application using the Download Application button below. Vuolo suggested that rather than send so many violation notices, E-ZPass should simply -- as a saver of both money and time -- deduct the amount due from his account, given that E-ZPass knows it was his car and what charge was due. Customer Service Center Locations. Follow her on Twitter @KPMueller. The rep also told him E-ZPass was reviewing some internal procedures, and gave Vuolo a direct number to call her should another problem arise. Karin Price Mueller | NJ Advance Media for NJ.com. On Aug. 17, Vuolo sent another letter, repeating what he said in the first letter, adding the new violation notices and again requesting a new transponder. We reviewed a two-inch stack that included violation notices, letters to E-ZPass, fax confirmations and postal receipts. Delaware drivers can settle toll debtsfor a fraction of the cost as part of a one-time amnesty program. He tried it out on Dec. 29, and again, the tool booth said "toll unpaid," so that made for violation notice No. Dollar's toll-collection arm sent me a physical bill about four weeks after we returned the car. Both customers were granted a one time courtesy and had nearly 6 grand in penalties dismissed. "To leave the airport, there's tolls. 375 Mccarter Hwy. Offer ends 5/3/23. I have a question about my E-ZPass account. Customer must have a cell phone number and email address listed on their account. I need more mounting strips to attach my transponder to another vehicle. Violation notices ramped up in 2014 and 2015, and Vuolo would answer each notice. Now accepting donations to DRIVE SMART Virginia Education Fund. When I reserved the Dollar rental car, the company didn't disclose the price for its toll-pass rental. "We worked closely with our customers to resolve these situations and waived all initial violation fees once we received full payment for tolls owed, a courtesy we are providing to assist our customers in the transition to Cashless Tolling. I opened an account some time ago, but I have no. Contact the Customer Service Center at 877-643-9727, you can do it online at the. Can I swap my transponder between two or more vehicles? They waive it easily if you have an existing EZ pass, but probably not for this scenario. Every once in a while something goes kablooey with an E-ZPass transponder. I sometimes pull a camper or trailer with my vehicle. Average of 129 Customer Reviews. They will have 60 days from the date of the letter to settle toll debts. NHDOT and its representatives are held to the same privacy standard as outlined in RSA 236:31, however law enforcement personnel may be able to obtain records upon court intervention or exigent circumstances. "What steps must I take to get a response to a complaint?" A surprisingly nice agent answered when I called the dispute center for Dollar's outsourced toll collection agency. Example: Car to another car is acceptable. To better keep track of an E-ZPass account and to avoid situations like these, we highly recommend that our E-ZPass customers sign up for Mobile Alerts, where they can receive low balance notifications via email or text.". "We cannot process your request at this time," an E-ZPass email response said. Customer can login to their account at. Still in its infancy in our area, it has reduced traffic, commuting times, and vehicle emissions, making it good for the environment. He then received another suspension warning about an Oct. 14 violation. External web sites operate at the direction of their respective owners who should be contacted directly with questions regarding the content of these sites. Vuolo got a call on Jan. 7 from a customer service rep who said her office reviewed his complaints "with a fine-toothed comb.". You could end up being billed for a prior renter's tolls. The standard price for an E-ZPass Administrative Fee varies depending on the state. That carried a fine totaling $2500 - a mark-up of more than 2300%. After I explained the situation, the agent told me that she'd be able to reduce the bill to "just" $17.95 -- that's still more than 10x the single toll amount. Carolyn said that didn't happen in her case. The correct way to get the fees waived is to send E-Z Pass a brief dispute dispute (return receipt requested) along with your payment by check. Sometimes, people try to file a claim because theyve been wrongfully convicted, but these cases rarely get solved. But we're hearing from scores of consumers who are are saying it's a big loss for them after getting hit with fines in the thousands - facing collections - even after some say they've paid the tolls. Pay by plate: Pay each toll, plus $3.95 admin fee per day of your This complaint was posted by a verified customer. On 8/30/22 I sent a fed up letter to E-Z Pass Customer Service noting Plate and Violation Numbers and reiterating my dispute. We contacted the MTA and Bill called his local assemblywoman Stacy Pheffer-Amato's office, which has been inundated with complaints about E-Z Pass fines. Choose which state you live in. Fifty cents times five thousand percent will give e - z pass the twenty five dollars violation charge. Cashless Tolling has generated significant and sustained improvements for motorists and the environment through decreased travel times, reduced congestion, lower carbon emissions, and has improved safety throughout the system. WebRefer to this step by step process to sign up for an E-ZPass: Go to the E-ZPass website. For Ralph Vuolo, kablooey is an understatement. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Susan Quitzau. I-66 Outside the Beltway is Now Open. We drove around the toll on the way out of the airport, but we came back to the airport through the tunnel, which charges tolls. Card Rating is based on the opinion of TPGs editors and is not influenced by the card issuer. "No pun intended. In less than two months, an unpaid $1 toll can balloon to a charge of $88.50. Other oddities happened with Vuolo's transponder. New Jersey E-Z Pass Users Receiving 'Ridiculous' Bills With Administrative Fees For Tolls Closed During Shutdown. What lanes can I use at the toll plazas? All Rights Reserved. If you desire to not use your transponder, you must remove it from the windshield/license plate and place it in the metallic "read prevent" bag that came with it or you can leave it at home. The administrative fee may be waived for first time offenders if the missed toll payment is made promptly. There was a new violation for Sept. 10. Check here before booking an award fare. The fee is automatically waived on first-time notices if the toll is paid by the due date. However, we had an early-morning return to the airport and didn't want to add the extra 20 minutes to route around the tolls. Emails didn't get attention to his problem, either. WebIf you use the Tag when your bank account has insufficient funds and payment is not made by means of your back-up credit card, you may incur administrative fees of up to $50 per occurrence; be charged the full, undiscounted charge; and/or be asked to surrender the Tag to E-ZPass via certified mail or to plaza personnel. Stay informed and sign up for NJMoneyHelp.com'sweekly e-newsletter. My transponder is not working. This site is protected by reCAPTCHA and the Google. He noted that even if he was writing to the wrong address within the organization, his letters should have been forwarded to the correct department. Here are the, instructions on how to enable JavaScript in your web browser. Pay by plate: Pay each toll plus a $25 admin fee per, Rent an E-ZPass: Pay each toll plus a rental fee of $2.95 per day, including days no toll is paid, up to $14.75 per month, Pay by plate: Pay each toll plus a $2.95 admin fee per day of your rental period -- up to $14.75 per month maximum admin fee, 6 points per dollar on eligible purchases at hotels participating in the Marriott Bonvoy program, 4 points per dollar at restaurants worldwide, U.S. gas stations, wireless telephone services purchased directly from U.S. service providers and U.S. shipping, 2 points per dollar on all other eligible purchases, Earn a free-night award each card renewal month (up to 35,000 points), Receive 15 elite night credits to jump-start status, Must spend $60,000 in a year for second free-night award. Those of us who don't own a car will have to associate the transponder with a friend or family member's license plate -- and be liable for any tolls they incur. There's no way to get to or from the airport without paying for a toll.". The correct way to get the fees waived is to send E-Z Pass a brief dispute dispute (return receipt requested) along with your payment by check. Instead, it seemed, E-ZPass took the violations to the next level. Same complaint as noted exhaustively here by other drivers on NJ toll roads. You'll earn 15 elite night credits each calendar year, and receive automatic Gold elite status. There is a non-toll route to and from the airport that he left out of his sales pitch for the company's "all-inclusive" toll pass. Freedom of Information Act | He was wrong. Quick links Bridge Toll Schedule Walkway Information Senior Citizen Discount FAQs is a digital nomad who travels full-time. Your application may have been lost. That's what's Suffolk resident Bill Brienza has nicknamed his E-Z Pass. Follow him on Twitter @holveck_brandon. However, even if thats what happened to them, your case may not end up the same. You will find stories of people who received multiple letters and havent faced any consequences yet. After that, you must think thoroughly about your next step. We asked if the $11.99 daily rate only applied to days when the toll pass is actually used. See what a point or mile is worth with our appraisals of a loyalty programs currency, based on redemption values. I am filing this complaint here, mostly to vent and intend to send this same letter to NJ E-Z Pass and Credit Collection Services, The Better Business Bureau, and am considering sending it to NJ Governor Phil Murphy. The material on this site may not be reproduced, distributed, transmitted, cached or otherwise used, except with the prior written permission of Advance Local. Cookie Settings/Do Not Sell My Personal Information. account with another toll agency. First, you should know that there is a low probability of you receiving an Administrative Fee Waived Letter if you havent started a dispute with your violation. Submit a complaint and get your issue resolved. ps - Obligation or not, personally, a $50 violation because of a mistake by a relative wouldn't bother me. If unpaid after 30 days of the bill date, you will owe a $5 late charge. And on Dec. 7, he received another violation notice -- but no answer to his letters. Contact Brandon Holveck at bholveck@delawareonline.com. If you look at other states other states charge way less for tolls. Here's an an example. Still, getting multiple toll violation notices in the same year can be pretty expensive. That, Vuolo's records show, was paid on Oct. 31. On 8/22/22 I received Prompt Attention bills acknowledging I no owed $0 for unpaid tolls but each said I owed $50.00 for Administrative Fees. WebEz Pass Violation Dispute Letter Sample. Please click (https://www.ezpassva.com) here to navigate to our Production site. Find the right card for you. Are Delaware's toll fines fair? Please provide name and address to receive an E-ZPass information packet by mail: An application will NOT be mailed to you if you cancel this request. EZ PASS NYEvery single day EZ Pass is taking advantage of customers, either their machines at bridges, thruways and tunnels are not properly reading the device tags on customers cars or there are numerous fees of $50.00 for a toll that can be as low as $1.25 up to $17.00 and instead of resolving the issue with EZ Pass, they will send your violations into collections where you are forced to pay with your hard earned money or else non payment can result into suspension of your vehicle registration, which you need active to get to work and make a living. WebIf there is no match, the registered owner of the vehicle is mailed a violation notice requesting payment of the missed toll plus an administrative fee. Anyone with outstanding toll violations incurred onRoute 1 or I-95 from Jan. 1, 2014, to April 30, 2020, is eligible to participate in the program. Terms and Conditions Apply. That means we went through exactly one toll during our rental -- as confirmed on the bill: But, instead of the $18.50 amount we were told we'd be billed, we received a bill from Dollar for $59.99: Tolls have become increasingly big business for rental car companies, particularly as the option to pay cash for tolls has vanished on many toll roads, as is the case in Boston. Certain hotels have resort fees. I looked through the bills I had initially received and confirmed by my posted check that I had paid and E-Z Pass had received my payment. account. Please view our advertising policy page for more information. Our experience in Boston was emblematic of just how annoying the situation has become -- especially in Boston where the easiest ways to get to or from the airport are via a toll tunnel or bridge. Reach Karin Price Mueller at Bamboozled@NJAdvanceMedia.com. To come back in, there's tolls. So Vuolo wrote to E-ZPass again on Dec. 14, detailing his long saga of wrongful violations and unanswered communications. Car to a pickup with six tires (dual wheels in the rear is not acceptable). And again. Can Someone Else Return My Rental Car Enterprise? Commonwealth of Virginia. If you incur a toll fine of $20 and a $50 administrative fee, your total charge will be $70. "It's an entangled conundrum of a mess," laments Brienza. Whenever this happens, you will receive a toll violation notice that requires you to pay an administrative fee (for the infraction) and the tolls total cost. One $8 toll violation carries a fine of $100. This site does not include all credit card companies or all available credit card offers. She noted that the rental car desk agent was slightly off when quoting a charge of $18.50 amount for passing through the Boston tolls once. Does Enterprise Check Your Driving Record? 2023 Advance Local Media LLC. For each of the major rental car companies that rent cars from Boston Logan Airport, I checked the website and then called to confirm the toll rates for car rentals from the airport. When I entered the violation numbers, I got a response that it couldnt be found. account number, no transponder and my check/credit card has not been cashed/debited. Vuolo wrote his third letter, again explaining the problem and asking for a new transponder. I was assured that a new bill would be available online in about 24 hours and I could pay it then. "I just got a letter yesterday that says if I don't pay by the 26th, they're going to suspend my registration. Disgusted in NJ. Given my personal experience, I can only imagine the exponential cost to NJ taxpayers to support NJ Administration! Between the lack of cash toll booths and a supposed lack of non-toll route between the airport and the city, the Dollar agent insisted that we needed the pass. Google Maps, Waze and other mapping apps give you the option of only taking routes without tolls. This E-Z Pass by design is setup to produce revenue, not serve its tax payers and visitors. And it's already generating big bucks in profit for agencies that run it - like the MTA, which oversees E-Z Pass on bridges and tunnels in New York City. The use of an E-ZPass when there are no funds available is a violation and can result in fees being assessed. As to the lack of specific disclosure of the tolling fees at booking, the spokesperson provided the following comment: In addition to waiving the toll fees, the spokesperson offered a $100 voucher toward a future reservation. I paid all three toll amounts on 8/8/22, well ahead of the due date(s) by one check attached to the payment stubs and completed Section B "Inadvertent Toll Violations" on the back of one of the attached. MDTA will again refer unpaid toll bills and late fees to the Motor Vehicle Administrations central collection unit starting Dec. 1. Vuolo received occasional violations notices as early as 2008, but his didn't give them much thought. "They will reimburse me for the June 25 toll snafu, delete some of the recent violationsand will be sending me an new internal transponder," Vuolo said. I went away on my own vacation from 9/29-10/10/22. Car to a pickup truck with four tires is acceptable. I got the bill just in time to protest it before the charge automatically applied to the credit card on file. What should I do? That's the $15 per toll administrative fee plus a $2.95 toll as the rental car is registered as a commercial vehicle. Vuolo contacted the United States Postal Service to make sure the letters were received. Depending on your overall financial situation, filing a Chapter 7 may be the easiest way Vuolo even received several notices threatening a suspension of his registration. There is no phone number and I hesitate to go there only to wait in an endless line, then to be told they cant discuss or resolve this with me since they dont have my fathers permission to speak with me. Vuolo wrote again, but this time via a paper letter. YouTubes privacy policy is available here and YouTubes terms of service is available here. PREVIOUS REPORTING:$200 in fees for $3 in tolls and potential jail time. Since you do have an EZpass now it is quite easy to have the fee waived. In the meantime, more violation notices arrived. TOMS RIVER, NJ Due to a contractor error, about 79,000 New Jersey toll road and bridge customers were incorrectly charged administrative fees under the emergency toll-by-mail procedures put in place this spring to help slow the spread of COVID-19. Because of this mistake, Hertz offered to waive the toll amount and administrative fee "to help make this right and retain your future business.". "I don't understand how any entity is able to charge 12 times the amount of a fee,' she said. E-ZPass is Expanding! However, this is something that E-ZPass specifically recommends against: While E-ZPass doesn't elaborate on this, there's a reason that this is a bad idea.
What Is A Reasonable Commute To Work,
Oldest Elementary School In Las Vegas,
Articles E
