When you make a purchase using links on our site, we may earn an affiliate commission. Add your postcode or address for a more detailed view of what is happening at your location with BT, User denied geolocation access, please reset location settings and press allow to continue, Please enter a valid postcode or full address, An error occurred, please retry the request. You can review our tips for using the Iris scanner on your phone. your-email@btinternet.com. 21-02-2020 It's possible that there's a temporary problem with the email service. Step 2: Restart your device Step 3: Check your settings Check if. Copyright 1995-2023 SAMSUNG All Rights Reserved. Welcome back to the Community and thanks for posting. by Richard2001 on 27-04-2023 11h19 Latest posted on 27-04-2023 11h48 by Keith_Beddoe. Go back to: Help and support More options Ask the BT Community Contact us Scam calls I want my BT services to be reconnected or have restrictions lifted. This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. Thank you, I have also reset my account. Like all apps on your device, your email app saves data and cache files on your phone. 15h19. Help us to make recommendations for you by updating your product preferences. 14-06-2020 21-02-2020 Please help us improve by selecting a reason below. If it still doesn't work, click Restore. Web mail log in. . I may need to update or rollback via APK to a version that is not in PlayStore. 21-02-2020 I tried deleting one of my accounts from my iPad and my iPhone, and now I cannot re-instate it. Please take our brief survey. Home phone including Digital Voice; BT Mobile; Email. Please try again later. How do I access contacts from my email account. arryn internets done itself in. Announcements, Guides & Community Updates. If you have problems with sending/receiving emails, ask your questions here . Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Battery saver mode disables background syncing. Google, Yahoo etc. You shouldn't be using Yahoo servers. BTYahoo accounts will not be migrated to BTMail - that was permanently stopped in Sep 2014. on Click here to download and start repairing. Typically only phones that are issued and administrated by a business will be customized with Knox. There are two ways to do this: Add account on the BT Email app 1. BT Mail app. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Other times, it could be because your Location is disabled or because you are not using the best Location method. Navigate to and open Settings, and the, Galaxy phone or tablet's GPS signal is lost. 14-06-2020 Sorry to hear that you are having problems with the new BT Mail app. 9h04. Leave it a bit and then try to log in again later. On phones without a dedicated Power key, you can swipe down from the top of the screen to open Quick settings, and then tap the Power icon. This is so irritating as it has worked ok for years, and now they have super improved it !! I will reset my account again, now, and if the app is still running properly tomorrow at this time, I will break out the champagne. I use the app on 2 x iPad Pro devices and both have the same problem, my iPhone works fine. 02-11-2019 When you change the password for your email account (ensure your password is secure and memorable), you must update it in the email app on your phone as well. If it's been a while since you updated your email app, it's worth looking in the Play Store if an update is available. Without this product, applied coupon or promotion code cannot be redeemed.Are you sure to remove this product? 2. Many customers find that resetting their password fixes their log-in problems. Make sure your 'Caps Lock' key isn't on, and check for spelling mistakes or extra spaces. There are no settings I have changed, no passwords, no upgrades, etc. You can then delete the account as necessary. I was not aware that the problem had been resolved as you mentioned in your comment. on Tap the Account sync option to view all features that you can sync. Even if you can sign into your email account on MY BT with your existing username and password, you would think that it would be ok on your Apple device, but it is not. Tap the three-dots in the top-right corner of your screen and select Sync now. You cant avoid this the first time you log into the app, You'll see a pop-up at the top of the screen which says "Set up Touch ID login" - tap this option, If this option isn't available at the top of the screen, you can apply this setting by selecting the Touch ID option from the side navigation menu, Once you're at the setting, tap the Enable Touch ID toggle to turn it on, Each time the app is opened (either after a period of inactivity or after the app's been closed), you'll now be prompted to login using Touch ID instead of your PIN, You'll see a pop-up at the top of the screen which says "Set up fingerprint login" - tap this option, If this option isn't available at the top of the screen, you can apply this setting by selecting the Fingerprint login option from the side navigation menu, Once you're at the setting, tap the Enable fingerprint login toggle to turn it on, Each time the app is opened (either after a period of inactivity or after the app's been closed), you'll now be prompted to login using your fingerprint instead of your PIN. You need an iPhone 5s and above, or iPad Air 2/Mini 3 or later. The ads are embedded in my inbox accessed via the BT web-page which is the only way that I can currently access emails on any device. TIA, on - last edited on If this doesn't help, try deleting the app and reinstalling it. So, just to help me understand, does anyone know when will btinternet customers have the ad. Jun 2, 2020 1:58 PM in response to declan195. There are several reasons why a phone's or tablet's GPS signal may not work properly, such as a communication failure with the satellite. This situation is super annoying on my iPhone as it constantly puts live ads into my eyeline in my inbox and when you delete them they keep coming back. If you've forgotten your BT ID username or password, see: "I've forgotten my BT ID". Welcome to the Community and thanks for taking the time to post. 02-11-2019 Mahesh is a tech writer and editor at MUO. on If you've forgotten your BT ID username or password, see: I've forgotten my BT ID >, If you don't have a BT ID yet, you can create one now > All you need is an email address and your account number, which you'll find at the top of your latest bill. BT Email App will not accept my BTID password and following the 'forgot password' instructions it will only change the MyBT ID password which in turn the app will not accept - I'm going around in circles. I have been in touch with Microsoft Help, and they appear to see the BT servers as being at fault. However, you did mention that you have already gone through the whole nine yards or re-setting up the account; we recommend running the Windows app troubleshooter. Bt says there is no problem with my bt email and to contact you pls can you assist, iPhone 6s Plus, 4. Can receive email on my iPhone via google account and BT internet, but can't reply to emails or send using BT(ok on google email). Anti-s, Program the keys on your Galaxy XCover6 Pro, Program the XCover key and Top key The XCover key is the large button on the side of your Galaxy XCover6 Pro. Then, touch and hold the Power off icon. To participate, please select 'Yes' or 'No' and provide comments and/or the reason for your Roll on the next time! You can check if this is why your emails aren't syncing by enabling the auto-sync option in your email app. Be the first to know the next time BT goes down. to make matters wors, Tony Hedley VM have confirmed that there are issues with BB in BL6. Use the options in the app to do that; you can also head to Settings > Accounts, tap an account, and choose Remove account to take it off your phone. Then, re-add the same account using the option in your email client. Select Change mailbox sync settings > Advanced mailbox settings. Keep me signed in Help > Create new Email address > Does anyone else have any ideas/info. Looks like no ones replied in a while. What BT dont tell you on their super improved email message is that you will have to change your password to allow your Apple device to accept the change. BT support said known SIP outage. Are you trying to manually set up your email account on the Windows Mail app? Readers like you help support MUO. However, if you have sync turned off in the email app, you will stop getting emails on your Android phone. account be migrated and will it proved to be the solution. Visit our Cookie Consent tool if you wish to opt back in. Emails keep disappearing from my inbox. I have checked I am using the correct servers etc. If you've started using the new email service, download the app for free today and take your email with you, wherever you go. It definitely is BT Yahoos end. I have seen one user report that he gets the 'Not Yahoo' prompt on his screen when setting up Outlook on his Android device. Via This board is the place to post your questions about BT Email. You could have seen the service. Your phone's been sitting idle for hours, and you haven't heard a single tone for incoming emails. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Choose the email account where you have sync issues. Are you only experiencing this issue on email clients and not webmail? 21-02-2020 To clear the cache: For best performance, you should keep your apps up to date. Keep me signed in. You need a compatible smartphone or tablet on Android 6.0 or above. 15h13. Try these steps to resolve mail sync issues: Ensure Windows 10 is up to date ( Start > Settings > Update & security > Check for updates ). Go to Settings -> Manage Accounts -> Add account 2. I accept that is pretty old but that shouldnt cause my sent emails to disappear from the web Mail app! on For instance, linking me to a Microsoft support webpage that has expired, claiming that BT email doesn't work with these clients (it has worked until ten days ago, and continues to do so with my family's accounts and my other btinternet account), admitting it does in fact work on Windows (finally), but sending me instructions for a different In the meantime, you can test your speed on your computer >, You can also find out how to restart your hub manually >, Please make sure you're on the latest version of the app. At some point during one day a couple of weeks ago, the following issues seem to have started: missing virtually all sent emails from the account on my iPad since the account started, but not my iPhone similarly, logging onto web based email account, using different devices, my iPad, my iPhone, wife's iPad and . First of all Outlook the app has no connection with Outlook.com the service. If so, justdownload the app for Apple, Note: The below steps are ONLY applicable if you haveapp version 1.1. I have to keep reinstalling the BT app. Free standard shipping, exclusive offers and financing options. If this is unusual, you might have an issue: your Android phone is likely not syncing your emails, so you aren't receiving any messages on your device. I have of course checked all the settings on my incoming and outgoing emails (literally hundreds of times) according to the guidance offered. Jeff Howe Down 3 times in 4 hours,rebooting the hub keeps it going for 45 mins,BT shocking Watford location Wd197bp, Atul Patel I have a fixed lease line for broadband , down for nearly 2hr in RH117RY, Paulo Mazetto anyone having issues with BT broadband today? Support is also available on your mobile device through the Samsung Members App. Password Show. I have a recent problem with my email service. Check out these articles for support. not good enough as a customer. 2012-2023 Ookla, LLC., a Ziff Davis company. There are no problems with Outlook on Windows laptop, or GMail and BlueMail as apps on Android phone. 16h36. BT ID or Email address. This is what you will get: - A brand new app - Designed specifically for our email service, completely BT-run and UK supported. However that's as far as took on the matter. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of I have a fairly up to date mobile think its a 12 mini but the iPad is quite old, though not the iPad2, I think it is an ipad5 but it probably dates back to 2016. Bills & Packages If you're still having problems, you can try deleting and re-installing the account. Is this genuine or a scam? This site contains user submitted content, comments and opinions and is for informational purposes I added a new account and chose other when asked for type of account e.g. How do I add another email account to my app? Solved! BT (British Telecom) offers broadband internet, home phone and television service. There are unknown reasons why this happens, though use a different app the the Yahoo app, for example BlueMail. Thank you. Deleting data and cache files won't delete your emails; your emails are stored on your email provider's server. I then tried to download the app for my family who have sub-accounts on my BT accounts, but got a message saying this app is not available for this account at this time. https://community.bt.com/t5/Email/We-re-revamping-BT-Mail-to-make-your-experience-better-than-ever/t Re: Btinternet mail not working with apps. When you log into BT Mail via bt.com do you see the Yahoo logo at the top of the screen? For security reasons, if you keep putting in the wrong email address or password, we'll lock your account for a short while. If so, justdownload the app for Android Fix a problem | BT Help Help and support Email Fix a problem What can we help with? Many customers find that resetting their password fixes their log-in problems. Each user will get an email letting them know when their email address has been moved over. If automatic sync won't work for some reason, your phone has an option to perform a manual sync. If you don't have a BT ID yet, you can create one now > All you need is an email address and your account number, which you'll find at the top of your latest bill. Right now,you can only add extraBT emails to your app (i.e. BT Mobile operates as a MVNO using the EE network. Please stop 'protecting' my email account BT!!!! https://www.bt.com/help/email/manage-email-account/manual-settings/what-are-the-settings-for-outgoin on Unselect the check box next to Outgoing server requires authentication if your provider doesn't require authentication. Deleted my previous bt account and yahoo account. I have spoken to bt and went through deleting and adding back my account but does not work. It's a regular occurrence though happening once every 2-3 months. Hoping for 4 hour resolution. I'm still on BTYahoo and I've just set up a test account using Outlook for Android and it worked fine. on Select Manage Accounts and select your email account. New updates fix many existing bugs in the app. BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; BT TV. So when you change your password, its important you also update all of the devices you use to access your email account. When trying to use DeX, the phone will simply mirror its screen to the monitor. Click Save, 1. Refunds. It can be set to perform different functions, such as initiating push-to-talk communications between your colleagues or turning on your flashlight. It is common for some problems to be reported throughout the day. BT Email Help | Get support for your BT Email | BT Help Help and support Email BT Email help What do you need help with? send you your account number in the post >, iPhone 4s or iPad2 and above on iOS 8.1 or later, Android smartphone or tablet on Android 6.0 or later, Log into the app using your BT ID and password, Set up a PIN. 12h17, I've downloaded the BT app and am now receiving my primary email on it. Removing and re-adding your account from the phone: Mobile Outlook.com Ensure that the mail server settings are properly configured: Send and receive Outlook.com email from an app What is the BT Email app and how do I get it? Mick Oldsilver Kane No broadband in Kettering Northamptonshire, Monday 10th April. You can find his work on some of the popular tech sites out there, including but not limited to How-To Geek, MakeTechEasier, and Online Tech Tips. - No need to worry - our world-class cyber security protects your email to give you . 02-11-2019 I need to spend time every couple of days inputting the username/passwords/IMAP and SMTP settings. 9h17. 14h10 02-11-2019 If your email won't sync on Android, we show you several methods to get your emails back on your device. There does seem to be a lot of people having issue with their iPhone client and access (though as I said before it could be due to the amount of iPhones in use). 0 Ratings Reply 01-11-2019 StephenM No, but it does mean that at least they acknowledge there is a fault, and are working on fixing it. You can easily customize this key to meet your needs. 11h35. Alternatively, instead of disabling battery saver mode, open Gmail and tap Auto-sync is off to enable. I assume you are not using VPN, and a standard access. The same issue is facing me on my Amazon Fire using a 4.0 version of Outlook. However the app does not allow any SSL or authentication settings to be viewed or set. In Advanced Settings the correct IMAP/SMTP address and port numbers are picked up automatically by they are not sticking. 0 4 193 Last update 29-04 . Search for your email app using the search feature, or tap your account icon in the upper right and select. YouView from BT; BT Sport on TV, Online player or App; TV Content including BT Sport; Home phone & Mobile. Announcements, Guides & Community Updates, Re: Impossible to use client mail programs (Outlook on PC or Mail app on IPhone with my bt email add, Impossible to use client mail programs (Outlook on PC or Mail app on IPhone with my bt email address, Mail Client Issue with one BT Mail account-one last question to ask please. from the moment I registered for My BT I have not been able to access my email in my mail apps on iPhone. BT must have fixed it! In this case, removing and re-adding your account to the app could fix it. on This will synchronise the devices and may fix the problem. Still have all my folders as linked to my email address, on Does anyone have any other suggestions please?? <3. Go to Settings, select Accounts from the left hand menu and click Add At some point during one day a couple of weeks ago, the following issues seem to have started: I did enter my password in the advanced settings for both IMAP and SMTP don't know if that is significant. 21-02-2020 Thanks I have given up trying to use a client. BT Mail app - Same issue since 11th January 2023. Also none of the links work in emails. It sounds like you are having some issue with your Btinternet account. on For Software or firmware questions, we suggest the following: For product performance questions, we suggest the following: Contact us online through chat and get support from an expert on your computer, mobile device or tablet. 3. Before you can log in with your BT ID, you'll need to activate it. Email Login Page For the home For business and public sector For global business | UK Broadband TV Sport Mobile Gaming Discover BT Halo Help My BT Email Sign in BT ID or Email address Password Show Forgotten your login details? There are no problems with Outlook on Windows laptop, or GMail and BlueMail as apps on Android phone. Outlook 5 steps. Once youve activated your BT ID, we suggest changing your password. I am awaiting a further update call hopefully today, but I dont have much confidence this will get resolved. This may be because these features won't work with all versions of our Hub. Del Boy Trotter, User profile for user: Our service is currently operating as expected at the location you provided. Fix a problem Manage email account BT Premium Mail Email security Need help logging in to your BT Email? BT internet email problem Hi. Website health monitor DownDetector registered thousands of reports on Thursday. I'll leave the test account on my phone and check again tomorrow and for a few days. User profile for user: If we've suspended your email address for any reason, you'll see an error message that tells you what to do. This forces your email app to sync, find, and download new emails to your device. Sorry, there is insufficient stock for your cart. Also make sure you're using the latest operating system for your device. Confirm that your incoming and outgoing email server addresses and ports are correct. 16h12, Announcements, Guides & Community Updates, Awful brand-new email app on Android - "We've updated you to our new, improved BT email service". I suspect that this is a BT problem, rather than an Apple problem. 15-06-2020 Via Unless there is a very good and 'guaranteed to work' solution that requires me to factory reset my phone, I do not intend to go down that route. I have recently deleted and reinstalled the Android app, yet the problem persists. If you are having troubles fixing an error, your system may be partially broken. BT may be migrating accounts, but they are not keeping users informed. Sign in. There is no facility on the BT website to just get a new password specifically for my email address. and about coming off Yahoo servers - when will this happen? I have moved your post onto a new thread as you posted on a thread that had already been resolved and your post may not get much traffic on there. Now that your emails are back up and running, you should make sure you're getting the most out of your email app. You'll see the total and available memory space on your device. selection. The app should then automatically look for new emails and let you know when a new message arrives. Type inthe email address you want to add. There should be no ads using an app/mail client unless it's that app/client providing it. You'll see how much space your email app uses. From other posts on the forum, it is beginning to look like the problem is with Outlook rather than BT for once, particularly as other clients appear to be working ok. I have used advanced settings on Outlook for Android, but after entering IMAP and SMTP settings the connection fails. Ok, I won't say use "Other", but that is the correct one - e.g. User profile for user: on For a comms company, they really are sh1t! If yours doesn't you can use Files by Google to delete files instead. Luckily, we'll show you ways to fix when your email doesn't sync on your Android device. The first time you use the My BT App, you'll need to log in using your BT ID and password. You've been upgraded to our new BT Email service. 15-06-2020 Email; Billing. Been happening with any email sent to a Gmail address for a month now, but emails sent to any address yesterday (1. Connor Bacon Broadband seems to be down around patchway since 8am, bledd Seems to be back up and running again now (12:02PM). My BT Email Sign in BT ID or Email address Log into MyBT to manage your email or check your bill Password Show Forgotten your login details? ones that end @btinternet.com, @btopenworld.comor @talk21.com). (I put up a screenshot under another thread to show this as I was only getting unhelpful repeat advice to use the same instructions over and over - which get you nowhere). 12h27 If you can see your webmail OK, then it's likely to be a problem with the way your email program is set up. You'll need to check if the phone was configured this way, and if it was, yo, The new features on your Samsung Galaxy XCover6 Pro, Design The Galaxy XCover6 Pro maintains a thin and light feel alongside military-standard durability. Customize your sync settings in the Mail app ( Settings > Manage Accounts > select the desired account . The new account will now appear on both webmail and the BT Email app. If you haven't got a bill, we can send you your account number in the post > If you get your BT ID wrong three times on the app or on bt.com, we'll lock you out for 15 minutes.
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