Here are four ways to have your issue addressed by the Postal Service: 1) 1-800-ASK-USPS: Postal call center employees can answer most questions. The number for that office is. Twitter. Boston MA 02205-1234. Please provide as much detail as you can. i just got other thing today plus and have it all on video. How do I Navigate the Interactive Voice Response (IVR) System? I understand that a complaint submitted anonymously may limit the OIGs ability to investigate, particularly if questions come up that only you can answer. 80 Main St. Westford MA 01886 . Very unprofessional! April 5, 2023. Email: george.r.kippenhan@usps.gov. For website-related issues only, contact the webmaster. Pitney Bowes, U.S. Mailing Solutions. IPv6 Supplemental Policy Well I already knew that was false but I saw him going through a whole stack of the same letters (these were some kind of legal documents (in large folders) from the city that multiple households received) and that indicates that he was putting the same notices in all those mailboxes, certainly so he didn't have to deliver them to the door.Look. Email: USPS Customer Service. I purchased a home in a community that has a cluster mailbox. See a list of all upcoming USPS holidays and events. For website-related issues only, contact the, For the hearing impaired, please call our TTY at 1-866-OIG TEXT (, Equal Employment Opportunity and Diversity Statement, Reasonable Accommodation Written Procedures. By US mail: Consumer Advocate; US Postal Service; 475 L'Enfant Plaza SW Room 4131; Washington DC 20260-5601, FOIA/Privacy Act To file a complaint about theft, fraud, or waste at a USPS facility or by a USPS employee, contact the USPS Office of the Inspector General (OIG). Learn where to complain about a postal employee or facility. I look at the reviews online and it seems as though a lot of people are experiencing this, by having there packages stolen by the ************ at this location. Access theConsumer Affairs Office Locator tool. The .gov means its official. The https:// ensures that you are connecting to the official website and that any information you provide is encrypted and transmitted securely. I will lose out on $700 because I now have to wait until Friday to pick up my package. APPEALING A POST OFFICE CLOSURE Our mailing address is: USPS Office of Inspector General,1735 N. Lynn Street, Arlington, VA 22209-2020. Informed Delivery Support Do You Represent A Business On Our Site? plus the mail is not put in the right mail boxs. Another option is to file a complaint with the Postal Service Consumer Affairs Office. 202.789.6800, Postal Accountability and Enhancement Act, SCHEDULE OF REGULAR AND PREDICTABLE PRICE CHANGES. Use our online form to answer a few questions about your issue. Postal Service in their names, and each one having different responsibilities and jurisdictions, its no wonder people sometimes arent sure where to turn for help with lost, delayed, or damaged mail. However, there is obviously another link in the **** chain that does not care and is allowing this bad behavior to continue. they make an Incident stating **** postal office will Investigate themselves on the theft and reach back out to me. Complaints Complaints against the government Consumer product and service complaints . This presentation provides instructions for applying for access to the IV Mail Tracking & Reporting application (IV-MTR). - USPS This isn't right and is starting to look like a scheme. Learn more about what the Office of Inspector General FOIA Team can help you with. Postal Service about lost or stolen mail or mail fraud. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. To find your local District Consumer and Industry Affairs Office: click here. You can make a complaint about problems with your mail service online, by phone, or in person at a USPS facility. I find it odd that, even after several complaints, they just can't seem to deliver corrections and proper training on this matter. Major Account Manager. They told me it would take 2 weeks to a month. Hours of Operation I had to go to post office and pay ***** to have the locks changed. Call 1-800-ASK-USPS (1-800-275-8777) or TTY: 1-800-877-8339. For the East Texas area, that office is located in Coppell near Dallas. It is now over a month and I am still unable to access my mailbox. **** does neither.While this is my main complaint, I want to take the opportunity to let you know about another issue. If you need more help, please send us an email. To report mail theft, destruction of mail, fraud, or misconduct committed by a Postal employee or contractor, please file a report below with our Hotline. PCC Postal Administrators Award Spreadsheets, Area Inspiring Mail (AIM) National Meeting - July 28, 2021, Parcel Data Exchange (PDX) API Customer Guide, Hazardous, Restricted, and Perishable Mail Instructions, Cigarettes, Smokeless Tobacco, and Electronic Nicotine Delivery Systems, Publication 52 - Hazardous, Restricted, and Perishable Mail, USPS Ship through IV-MTR Data Delegation Request, Correct and Standardize Your Address List, Undeliverable-as-Addressed (UAA) Mail Statistics, Acceptance of Returned International Mail, Mailer Diversion Notification and Request Log, Informed Delivery PostalOne! Informed Delivery Support Instead my mail is being returned to sender. Still nothing. Hours of Operation I have been making this exact temporary address change for the same time period, same address over the last 15 years without a problem.Now the postal system is completely unresponsive. File a complaint through USPIS online about: To comment or complain about a policy change, such as postage rates, contact the Postal Regulatory Commission (PRC). Get email updates on the latest OIG news. Write or email your complaint to USPSs Consumer Advocate office at. USPS Corporate Account Address Element Correction / Address Change Service Customer Reviews are not used in the calculation of BBB Rating. You must have JavaScript enabled to use this form. To see the most recent status of your packages, enter your tracking number in any search box on USPS.com. For a full list of USPS contact information go to this site: https://www.usps.com/help/contact-us.htm Please note: *The two letter state abbreviation must be used. I have gone to post office continuously to see if locks were changed and my keys available. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Consumer Affairs Office Locator | PostalPro Main Menu Mailing and Shipping Mailing Intelligent Mail Barcodes (IMb and IMcb) Full-Service Service Type Identifiers (STIDs) eInduction Seamless Acceptance Secure Destruction Enterprise Payment System (EPS) Mailing and Shipping Solutions Center Mailpiece Design Support Shipping Do you need information? Saturday 8 AM - 6 PM ET. I call the customer service to complain about **** postal services handling of my claim i fear they may be stealing packages at this point. ), please enter the number below Please contact USPS for missing or delayed mail and packages here Email Us | USPS (force.com)Other questions regarding your mail or change of address? This is why I am contacting the BBB.The ZIP code is *****. USAGov is the official guide to government information and services, File a complaint against a federal or state government agency, Track a package or use USPSs Email Us form, Find your USPS district consumer affairs office, Directory of U.S. government agencies and departments. Saturday 8 AM 6 PM ET, Federal Communication Commission (FCC) Telecommunications Relay Services (TRS) TTY Access for Deaf & Hard of Hearing. The Technical Support team can help when a website application or form doesn't work properly. Monday Friday 8 AM 8:30 PM ET All Rights Reserved. Please provide as much detail as you can. e-mail us: postalone@email.usps.gov Call us: (800) 522-9085 Or write to us: PostalOne! BBB is here to help. USPS Contacts for Mail Delivery and Service Issues If you want to make an official complaint because you are unable to get resolution from your local post office, contact your District Consumer Affairs Office. BBB is here to help.. Alert Postal Inspectors to the problem and prevent others from being victimized. Hours of Operation Please contact me with more information needed I think the not even *********************** of proof I have listed below should be more then enough I have been contacting **** since October ************************************************************************************************************************************************************* receipts for Package And contents enclosed in package which I did after providing this information my package dropped off the face of the earth within three days and I have been fighting back-and-forth with **** since October 2021 an even when my package was still trackable now and ***** Is refusing to let me file any more complaints refusing my remedy being very unprofessional like And flat out rude They are using excuses it is not trackable anymore and so theres nothing they could do and then theyre exact words pretty much is Im c*** out of luck and so my six children that I purchase these bears for There is a lot more information documentation that I would be more than willing to provide and ask for immediate remedy and the remedy that I had already asked for which is that the Bears from the sky view ****** wheel in ******* ******* red white and blue be re-purchased and sent to me by **** and instead of eight bears make it 18 Eight to the original receiver and ate to me the original sender for my time and since October 2021 I have emails from MRC **** consumer affairs and dating back for months now about me trying to figure this whole situation out with this package and have been more than patient understand I have also contacted *************** ****** wheel multiple times now and I have told him about this situation and Im a document to Disabled I dont have been since **** and I will not be silenced as I told ****. Fill out a short form or get tips to fix some of the most common issues right from your computer. 412-359-7829. Call 1-800-ASK-USPS (1-800-275-8777) or TTY: 1-800-877-8339. Mandatory fields are identified by an asterisk (*). We are always home because we work from home. Closed Saturdays, Sundays, and Postal Holidays. View a complete list of what our Hotline can help you with; all other inquiries should be directed to the Postal Service or Postal Inspection Service. Hours of Operation YouTube. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Please enter the USPS Tracking number or confirmation number if available. 19 complaints closed in the last 12 months. Well guide you through the process. Postal Service complaint Find out how to file a complaint with the U.S. I checked the mail to find a notice from the **** driver stating to pick up my package from the office.The lock boxes are directly in front of the mail boxes so you cannot miss them. EEO and No FEAR Act If youd like to speak with a representative about another issue with your package, please call us. Before sharing sensitive information, make sure youre on a federal government site. how to participate Monday Friday 8 AM 4:30 PM ET Call with questions about stamps or orders placed online through The Postal Store. Postal facilities are closed on federal holidays. USAGov Contact Center Ask USA.gov a question at 1-844-USAGOV1 (1-844-872-4681) Find us on social media Facebook. Consumer Affairs Manager Retail Manager Consumer Industry Contact Manager (CIC MGR) . If youd like to speak with a representative about another issue with your package, please call us. Theft, delay, or destruction of mail by Postal Service employees and contractors, Workers compensation fraud or other healthcare fraud, Internal affairs or complaints against executive personnel. If you need help with your Informed Delivery service, please email Informed Delivery User Support. Office of the Consumer Advocate To see the most recent status of your packages, enter your tracking number in any search box on USPS.com. Learn where to complain about a postal employee or facility. If you have trouble using one of the following, please give us a call. references Consumer product and service complaints. Average of 1 Customer Reviews. Get contact information, hours, and more. Email: USPS Customer Service Why am I being treated with malfeasance and indifference? Use our quick tools to find locations, calculate prices, look up a ZIP Code, and get Track & Confirm info. They always put the package inside by our door, where it is safe, and they ring the bell. Consumer & Industry Contact (formerly Consumer Affairs) Office - USPS Please use the Hotline form to report matters involving: Please fill in as much information as possible. Find information on our most convenient and affordable shipping and mailing services. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. PO Box 51234. If you're asking about a package or service that gave you a USPS Tracking number or confirmation number (e.g. USPS Ship through IV-MTR Data Delegation Request Address Quality Solutions Correct and Standardize Your Address List Verify Your Address List Enrich Your Data Stay Compliant with Move Update Undeliverable-as-Addressed (UAA) Mail Statistics COVID-19 Business Mail Info Acceptance of Returned International Mail Entry Facility Contingency Plan 475 L Enfant Plaza SW we have ring cams all over the house and have videos. Monday Friday 7 AM 11 PM ET 3) Local Postal Consumer and Industry Affairs Office: If you are not satisfied with the help you receive at your local post office, the Postal Service has local District Consumer and Industry Affairs offices nationwide with special personnel who can assist in solving local service problems. . Monday Friday 7 AM 11 PM ET Suite 200 If you still need more help, see the contact information for technical support, Postal Store orders, and more. Provides information from the Postal Service to customers on Postal policy and procedures. The postal carrier keeps holding my mail for no reason. Saturday 8 AM 6 PM ET. The OIG also has the responsibility of protecting and maintaining the integrity of postal processes and personnel. Hours of Operation This occurs when an employee with authority takes or fails to take, or threatens to take, a personnel action against another employee because such employee made a protected disclosure. For more information on whistleblower retaliation go toWhistleblower Retaliation FAQ. Check our Informed Delivery FAQs if you have questions about the feature, would like to learn how to sign up, or need technical assistance. This last time it was marked that they hand delivered it to me (what are my locked apt mail box for then?) Washington, D.C. 20268 - USPS Write or email your complaint to USPS's Consumer Advocate office at: United States Postal Service Office of the Consumer Advocate 475 L' Enfant Plaza SW Washington, D.C. 20260-0004 caresponseteam@usps.gov Monday Friday 8 AM 8:30 PM ET USAGov is the official guide to government information and services . Postal Inspection Service (USPIS) is the federal law enforcement agency that protects the mail system. U.S. Government USPS-Consumer Affairs Office Complaints Complaints USPS-Consumer Affairs Office U.S. Government View Business profile Need to file a complaint? NOTE: The tracking information available to customer service representatives is the same information you will see on USPS Tracking. Do you have a service problem? I submitted a temporary address change twice. Consumer Affairs Mail Service Updates Site Now Called USPS Service Alerts. On two occasions, last year, the carrier put notices in our mailbox that we had to pick up a parcel from the Foothills **** location, even though several people were at home. The most common questions have to do with tracking packages or delayed delivery. Select an inquiry type that most closely relates to the complaint or question that you have. The U.S. Monday Friday 8 AM 8:30 PM ET LAST UPDATED: PCC Postal Administrators Award Spreadsheets, Area Inspiring Mail (AIM) National Meeting - July 28, 2021, Parcel Data Exchange (PDX) API Customer Guide, Hazardous, Restricted, and Perishable Mail Instructions, Cigarettes, Smokeless Tobacco, and Electronic Nicotine Delivery Systems, Publication 52 - Hazardous, Restricted, and Perishable Mail, USPS Ship through IV-MTR Data Delegation Request, Correct and Standardize Your Address List, Undeliverable-as-Addressed (UAA) Mail Statistics, Acceptance of Returned International Mail, Mailer Diversion Notification and Request Log, Informed Delivery PostalOne! In addition, call center employees create an electronic record of service issues so that they can document the assistance that you receive. They also can contact Postal officials nationwide electronically and immediately refer your issue to the appropriate local Postal manager who is in the best position to deal with your concerns. Mail options: USPS offers several mailing options so consumers can find a shipping timeframe and cost that meets their needs. Call to order free shipping boxes, envelopes, and postal forms, or to report a problem with your shipping supply order. Get email updates on the latest OIG news. For more details and a full list of services, go to FCC Telecommunications Relay Services. To get help with stamps or other USPS merchandise, please see the following resources: 1-844-737-7826 This infographic illustrates the options, with links and contact information below. If you have trouble using one of the following, please give us a call. Find the "TRS Telephone Numbers" section to get the specific number you need. The post office I think is stealing my packages investigates themselves? International Association of Better Business Bureaus. Conformation Number 2300-4900-0047-9250 My regional post office in *************************** will not forward my letters and bills to my temporary address. Closed Saturdays, Sundays, and Postal Holidays. i do not know how to email. Postal Service about lost or stolen mail or mail fraud. If you still need more help, see the contact information for technical support, Postal Store orders, and more. Individuals who are deaf, hard of hearing, deaf-blind, or have speech impairments can connect with USPS by using the FCCs TRS program: Access your states telecommunications relay service (TRS) to make TTY calls by dialing 7-1-1 or. Postal Service guide to mailing services: click here. Sitemap, about the prc Call to order free shipping boxes, envelopes, and postal forms, or to report a problem with your shipping supply order. Hours of Operation ***** and *** never do this. Are you a victim or have you witnessed a mail-related crime committed by a non-postal employee? However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. On the website, you can also file a claim or request a refund for shipping. What is the best way to contact the United States Postal Service? Publications 10/22/2022 Visit: FAQ | USPS. File a complaint against a federal or state government agency Find out where to file a complaint against a federal or state government agency. i have done reports with **** police, better business bureau, post master and the local post office. Customer service issues (such as poor service, wait times, postal vehicle parking/driving complaints, or similar concerns). Federal government websites often end in .gov or .mil. I want to to know to who? Address Management : Verify & Transport : PostalOne! Use their online contact form. But some circumstances warrant notifying us here at the OIG, or the U.S. As a matter of policy, BBB does not endorse any product, service or business. For more details and a full list of services, go to FCC Telecommunications Relay Services. If you do not wish to provide contact information, you may submit your complaint anonymously. Find your USPS district consumer affairs office to discuss your complaint by phone or by mail. GBPCC USPS Contact: George Kippenhan . They even showed it in THEIR possession, but it never showed up and never scanned delivered. My complaint is regarding delivery of my packages.On 9/21/22 at 4:30pm mt, I received a notice from Amazon on my cellphone that **** had a problem with delivering my package. The U.S. I do not want to get anyone into trouble and I certainly do not want to jeopardize anyone's job, but this is disrespectful behavior that needs to be fixed. Try these handy links: General Information on Postal Service products and services: click here. The Consumer & Industry Contact (formerly Consumer Affairs) Office Locator office(s) that . Please note that tool is to find a local office. 4) Postal Headquarters Consumer and Industry Affairs: Finally, you can go right to the top. Select your state or territory from the alphabetical listing. Alternately, you may email USPS byclickinghere. I am not judging people. Individuals who are deaf, hard of hearing, deaf-blind, or have . To contact the OIG, please call 1-888-877-7644, email hotline@uspsoig.gov , visit USPS OIG Contact Form , or mail 1735 N Lynn Street, Arlington, VA 22209-2020. To find your local District Consumer Affairs Office, please see USPS Consumer Affairs Office Locator. Postal Service, U.S.Postal Inspection Service, and Postal Regulatory Commission. Find the nearest USPS location by city and state or ZIP Code. For general information, how-to steps, or to learn more about USPS products and services, check our FAQs. When I mentioned it to the woman escalating my claim she said that was odd and against protocol. Copyright 2023 by United States Postal Service Office of Inspector General, Equal Employment Opportunity and Diversity Statement, Reasonable Accommodation Written Procedures. Delivery problems involving your mail or parcels (such as no delivery or late delivery, tracking questions, mis-deliveries, damaged mail, or similar concerns). Connect with our customer service representatives to help resolve your issue and get back on track. Correct and Standardize Your Address List, Undeliverable-as-Addressed (UAA) Mail Statistics, Emerging and Advanced Technology Promotion Guidebook, Tactile, Sensory and Interactive Promotion Guidebook, Mailers' Technical Advisory Committee (MTAC), MTAC Meeting Agendas, Presentations and Webinars, Membership and Administrative Information, User Group, Work Group, and Task Team Information, PCC Postal Administrators Quick Start Guide, PCC Postal Administrators Award Spreadsheets, National Virtual AIM Meeting- June 4, 2020, National Virtual AIM Meeting- June 4, 2020 (Slide Presentation), National Virtual AIM Meeting - June 4, 2020 (Video Presentation), For ideas on new or existing Promotions, please fill out, Consumer & Industry Contact (formerly Consumer Affairs) Office Locator.
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