All journeys on Sundays and some on weekdays will still run to Walsall (as service 77A). If travelling with a child, you may be required to show proof of age when buying tickets or at any point during your journey. We therefore recommend that booking is made at least 36 hours in advance of travel, through our Assisted Travel Helpline on 03717 81 81 81 (lines open 8am - 10pm 7 days a week) or using another contact method listed in our Disabled Code of Practice, so that we can check that your mobility scooter is safe for stowage in the luggage hold. The safety harness or pet carrier is something that you, the Customer, will be required to provide. (b) Period for which your Ticket is valid: Your Ticket is valid for travel: (c) Expiry of your Ticket: When your Ticket expires in accordance with Condition 3.2(b), it is no longer valid for travel. National Express Group PLC 2023. Please note, you may be required to show proof of age at any point during your journey. Only one Penalty Fare Notice Reference per appeal can be used. We therefore recommend that you travel with a paper copy of your E-Ticket as it may not always be possible to display your E-Ticket on your mobile phone or other electronic device; travel with a Ticket which you are not entitled to; travel on any Service on which your Ticket does not permit travel; travel in breach of these Conditions or any Special Conditions applicable to your Ticket; travel before the valid from date or after the expiry date of your Ticket; travel with a Ticket which is invalidated or fraudulent in accordance with these Conditions or any applicable Special Conditions. Children under 14 years of age are not permitted to travel without being accompanied throughout the journey by a responsible person aged 16 years or over.Children aged 14 - 15 years old may travel unaccompanied, as from 5am, arriving at their booked destination no later than 10pm. (b) Unaccompanied children: We will not be obliged to carry any child under the age of 16 on any European Service unless that child is accompanied by a responsible person aged 18 or over. You can pay your fine via these methods at any time. Call or get in touch online With the exception of briefcases no hard-shelled cases, wheeled bags or hard framed rucksacks/backpacks arepermitted on board for safety reasons and must be stowed in the luggage hold of the Coach. Simply place your free travel pass on the reader and if you want to pay with cash, put 1 in the cash chute. Carriage and assistance of wheelchair users & users of mobility scooters is provided in accordance with our published code of conduct, titled Disabled Code of Practice which is available upon request from our Assisted Travel Helpline or at www.nationalexpress.com. Each Penalty Fare Notice should have its own appeal. All such reservations are subject to availability of seats on the Service for which you request a reservation and you will not be able to make a reservation on a particular Service if no seats are available on your selected Service. We shall have no liability for any loss or damage occurring to any valuable item placed in the hold of the Coach for any reason whatsoever. BUS USERS across Coventry will be among those affected as National Express West Midlands bus drivers start an indefinite strike from today (Monday, March 20). You must check the departure location and times shown on the Ticket as it is your responsibility to arrive at the correct departure point by no later than required under Condition 6.6. In all other circumstances, any amendment to an E-Ticket or M-Ticket will be made in accordance with Condition 3.5. (a) Packing of Luggage: You must pack all of your Luggage safely and securely, and lock and fasten it, with a view to protecting your Luggage from loss, damage or interference, and to protect any persons or other property on a Coach from being damaged by your Luggage. (a) Making a reservation for a particular Service: Where your Ticket or part of your Ticket is not for a specified Service (for example, where you have purchased an open return) you may make a reservation for a particular Service for the return Journey. Your Ticket is our property and shall be returned to us on request. 10672329 (England). 4,164 Following. Yes, if you want to travel before 9.30am, you can pay just 1 for a single journey. Passengers aged 60 and over are entitled to receive a small discount on European journeys. The goalkeeper could only push away the forward's low strike and Fernandes beat Moreno to turn home the loose ball. Children under 14 cannot travel alone unless accompanied by an adult (16+). Condition 11 will apply to any Luggage or other property left by the detained or delayed passengers. We shall not be liable to you for any loss of revenue, loss of profit, loss of business or opportunity or business interruption, or any indirect or consequential loss. Your refund will be calculated from whichever is the later of: the day you ask for a refund Items may include but not limited to; liquids, perishable foods and animal remains and or vegetation. For the avoidance of doubt, making a claim for a refund does not guarantee that we will issue a refund, as refunds are only payable in the circumstances described in Condition 10.1 above. Your Ticket remains our property at all times. If you have a Ticket which covers more than one person, the claim for a refund must be made by all of those persons at the same time. You shall not be entitled to a refund in respect of any Ticket invalidated in accordance with this Condition, and we shall have no further obligations or liability to you. If we take any of the actions in consequence of your bad behaviour specified in this Condition 12 or you are refused travel in the circumstances specified in this Condition 12, we will not be liable to you for any loss, damage, injury, inconvenience or cost that you suffer or incur as a result. Official University of Brighton 2022 Applicant Thread, Got Caught Bus date dodging but with a twist, University of Portsmouth Accommodation 2021. roundabout n then into bus lane during operation hours?? If you bought from westmidlandsrailway.co.uk, log in to your account and follow the instructions. (xii) any items which, in our opinion or in the opinion of any driver of a Coach or National Express representative, emits an offensive odour regardless of packing or preservation methods. Please remember that appeals must be raised within 21 days beginning the day after the notice was issued. (b) Luggage checks: where your Luggage is removed from a Coach for customs checks, you will be responsible for getting your Luggage back from those checks or any carousel to the Luggage compartment of the Coach. We shall not be obliged to carry you or your Luggage, and shall be entitled to remove you and/or your Luggage from any Coach, if you refuse to submit your Luggage to a search or if the results of the search reveal any non-compliance with Condition 11 or cause for concern as explained in Condition 11. Youll need the following: FreepostWest Midlands Rail Customer Relations. Please visit our careers website for more information Need to speak to someone? Revision Struggles?! (b) Cancellation of your Ticket: We also reserve the right to cancel your Ticket, and/or refuse to carry you on any of our Services, if you fail to comply with these Conditions and/or any Special Conditions that apply to your Ticket. To obtain a refund you must comply with Condition 10 below. How do I explain to my parents I don't want to do medicine? Please call us to check the latest situation before booking and at least 36 hours in advance of when you would like to travel. If you have an enquiry about using one of our services please ensure you contact the appropriate customer service team in each business. (b) Lost Luggage or other items of property: If without being notified, we find any lost Luggage or other items of property on a Coach or at a Station, we may store it in accordance with Condition 11.2(c), subject to our rights to dispose of it as specified in that Condition, but any such storage will be at your risk and you will be responsible for contacting us about it. The business also operates Dublin Express services in Ireland, between Dublin city centre and the airport. Cash fares - Faretables. Please ensure that the details you enter are accurate and match those on the Notice. If you bought a season ticket on Direct Debit and dont need it anymore, you can cancel the Direct Debit online instead of asking for a refund. (c) Administration Charge: We will be entitled to charge a reasonable administration fee plus an excess fee (if applicable) for making, changing, or amending a reservation for a particular Service. X4 (Birmingham) is operational during everyday. We will normally release any seats (including those reserved, but unoccupied) within 10 minutes prior to the published departure time. these offences carry a fine of between 100 - 300 and . If you are a customer with a enquiry about using our services, please use the contact points listed above. We reserve the right to change your pre-selected seat for operational, safety or security reasons (which may include, without limit, to enable us to accommodate any disabled passengers or if you have a seatbelt exemption) at any time, including before or after boarding a Service or during your Journey. If you can't find your journey or it includes a connection please use our journey planner to see full details and book. A community pub has enraged residents after a new firm running its car park began fining people 100 for just reversing on the land. You can pay your fixed penalty notice here or by calling the national payment line on 0300 1231 481. (xi) any items which, in our opinion or in the opinion of any driver of a Coach or National Express representative, are or may be unsafe, or may cause injury, offence or damage to any persons or property, including items with sharp or protruding edges, any item over 20kg in weight or any item which cannot be folded down or packaged to comply with Condition 11.1, or items which are otherwise considered by us to be unsuitable for carriage by reason of their weight, size, shape or character, or which are fragile (and not securely packed) or perishable or in liquid form (and not securely sealed). Until 30th June 2023 Read more Under 18 & Term Plus passes New school term passes are on sale now Buy now Service updates Get today's journey cancellations & the latest updates here Find out more Tickets & prices Plan your journey Frequently asked questions If one adult is travelling with two or more children under the age of three, then only one child will be entitled to travel for free and the other children will qualify for a Child Ticket. We will not be obliged to carry any Luggage which has not been properly labelled. Children aged between approximately 4-11 years old, or up to 150cm tall, may use booster seats. This includes liability for death or personal injury caused by negligence or for fraud or fraudulent misrepresentation. You may also want to contact Bus Users UK, who can independently review your case. (a) Travel in wheelchairs: The majority of our Services are now performed by fully wheelchair-accessible coaches which can convey a passenger in their wheelchair in the designated wheelchair space. X4(National Express West Midlands) The first stop of the X4 bus route is Churchill Rd and the last stop is Tesco Express. (f) Getting the Luggage onto and off of a Service: On Services (excluding European Services) Drivers will load and unload your Luggage which is placed in the hold on to and off of Coaches but may request your assistance in loading any oversized or heavy or fragile items of Luggage. 1 | Acocks Green Village - Five Ways (via Springfield, Moseley & Edgbaston Cricket Ground) 1 | Dudley - Tettenhall Wood (via Sedgley & Wolverhampton) 1S | Solihull - King Edwards High School (School service - available to the general public) 2 | Warstones - Bushbury Hill (via Penn . (d) Storage of Luggage: All Luggage, other than hand Luggage, must be stored in the hold or other storage compartment on the Coach and not in the passenger compartment of the Coach. However, if you are a passenger wishing to travel in your wheelchair and you wish to book travel on the day or otherwise within 36 hours of travel, we will make reasonable efforts to carry out these checks on the day or within any advance notice period provided. If you want to use the wheelchair lift, we also need to check that the stops at which you wish to board and alight the Coach are accessible stops at which the wheelchair lift can be deployed and that the combined weight of you and your wheelchair is capable of being lifted by the wheelchair lift. "Could I also remind all our customers that since Tuesday 30 November 2021, its now mandatory to wear face coverings on all public transport, including buses, unless youre exempt, so please remember to bring one with you for your journey. These Conditions, and your contract with us, are governed by English law and you and we can bring legal proceedings in respect of your contract in the English courts, save that if you live in Scotland you or we can bring legal proceedings in respect of your contract in either the Scottish or the English courts.
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