Oh, and also they charge $50 for return fees not including shipping. No Exchanges I will never order from them again. The headquarters address is 1124 Kane Concourse,Bay Harbor, FL . Researched & Written by Jessica Vyvial-Larson on the FlexJobs Team. *Important Note: Late returns will not be accepted past their indicated returns period and no refund will be issued. We also ensure all reviews are published without moderation. In an industry where online shopping is inevitable, there should not be all these fees to return an item because it didn' t fit. I'm shocked they're still in business with these awful practices and scamming consumers. Multi-carrier labels and . FORTY ONE minutes after placing the purchase, I reached out to customer service who advised they could not cancel or change the order. their return/repair policy is 14 DAYS which makes sense for returns but repairs? Ridiculous! So why did it show available and make me go through all the forms and payment? I immediately reached out and there is nothing on their website that indicates this order cannot be modified or canceled after placed. What is wrong with this company and their inventory. As a marketplace, we have many suppliers and we areunable to offer exchanges. Bluefly strives to ensure accuracy of all orders and apologizes in advance should we not meet this expectation. has anyone done this before from this store? 877-258-3359. Bluefly ships to the contiguous 48 states, the District of Columbia, Alaska*. Never again I hope the pandemic put you out of business I tried to cancel an order they just want to keep your money it was a mistake and it was not my purchase I tried to contact them and they sent me a sorry email I strongly recommend go to a store if you can't see the merchant don't buy from these people online there's no good customer service is horrible. Probably my last purchase from Bluefly.com. Step 2: If your order is eligible for online returns, and is within the allowed return window, you will see a link that says "Create a Return Label" on the Order History page of your account. However, I don't think I have ever purchased anything I could not exchange for the correct size. Do not purchase shoes from this retailer. Just let me know if I am wrong. Independently owned. Bluefly has an average consumer rating of 2 stars from 23 reviews. All Rights Reserved. I bought quality clothing at a reasonable price. I have to pay my credit card or risk finance charges so will be stuck with a nearly 600.00 credit thanks to the glacial pace over at bluefly. The latest review Gucci messenger bag was posted on Mar 28, 2023. Please ensure that your return is shipped within the returns policy window which is driven off the original ship date of the order. Parcel not delivered and they won't refund!!! Balenciaga Womens Grey Grey Grey Fashion Designer Eyewear. click here for more details. Is that what it said on the mailing label attached to the invoice? The Bluefly.com return policy is very unclear and seems a bit arbitrary. They are absolutely not authentic. USPS stated that a shipping label was created however 72 hours later still not shipped contacted customer (no support) and each time would just get appeasing smart comments .. seemed very nonchalant and non caring Buyer beware!!!!!! Well guide you through the process. I don't know what to do! Bluefly has extended its product offering, and included a wider variety of products through our Marketplace partners. Thanks thinksnow! Since 1998, Bluefly has been a fashion industry pioneer. Placing it in a different location on the envelope may confuse the post office. If I could review zero stars I would. Then I called my bank and they confirmed that Bluefly charged me twice. I've returned items to Bluefly and didn't use DHL. Follow these steps to return an item: If You Have Lost Or Misplaced Your Returns Label There Are Two Options: 1. Jul 04, 2014 12:31 pm EDT. Enter your registered Bluefly account's email address and click RESET MY PASSWORD. Wasted my money. We will also send you a return confirmation email so that you can access your return confirmation and domestic return shipping label to print later. The pending charge you are seeing on your account is an authorization hold. I thought I would try them again in 2017- BIG MISTAKE! They do not clearly state their unfair refund policy on the first page of their website and a class action suit should be brought against this company and their website. I don't know what to do. As a marketplace, we have many suppliers and we are unable to substitute an item once the order is submitted. Their customer service is terrible. Preferred return address placement is the upper left portion of the mailpiece or the upper left part of the address areaon the side of the piece bearing postage. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties. Click here to get notifications about new complaints of Bluefly. Bluefly - This place should be shut down. That's 10 business days starting from when they receive the package so it does take some time. I can't reach their phone line. Fragrance & Skincare 1998-2020 BLUEFLY.COM OR ITS AFFILIATES ALL RIGHTS RESERVED. I'd check a couple other shops before I go ahead here. Please ensure this is entered in shipping information on your order. Is this your company? Place the return address on the top left of envelopes. I should have known better. I would give this company zero stars if I could. I made an order as a guest, without an account. We do our best to compensate for these rare situations, but they do happen. Depending on where your item is shipping from, it is possible that your order may arrive in multiple shipments. I have a slightly different concern but is also about Bluefly and returns. How do i know if an item is new, used etc? Most orders ship within 24-48 business hours,however shipping may take longer during the holidays. Bluefly offers a variety of fashion options from a wide range of designer brands. Leaving customers and their staff high and dry. 13,930. That was not nice. Now I'm stuck with a dress at least two sizes too small. My item is over $250. Bluefly has a rating of 3.07 stars from 641 reviews, indicating that most customers are generally satisfied with their purchases. Bluefly Customer Service. Large pieces of furniture or shipments that cannot be delivered by standard parcel post methods and will arrive via freight. That is the only way I can have my money back. $630 $169.99 Save 73 %. I purchased one item back on 2/25/23 for $129.99 plus $7.99 for shipping. Even an exchange for a different size won't save you on the return fee. It is absolutely impossible to contact customer care, they are totally unprofessional and never My husband ordered me something from Bluefly as a Christmas gift! Their system shows it has! Now I'm stuck with three ugly sweater and lost $90! POST-PURCHASE. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 3 social media accounts. . JavaScript is disabled. Notified them immediately and they were able to intercept the package and re-route it to their warehouse. I received my order on June 3. Self-service customer returns. I am looking for a set of summer bridesmate style dresses and i need a dozen of them. Waste of money! What's more, the item-- a BCBG puffer coat-- was delivered disgracefully, shoved into a bag that is too small. ComplaintsBoard.com is a leading complaint resolution website on the Internet. 3. BlueFly.com has an unusually secret and sneaky return policy that makes it almost impossible to return items that are missized, mismarked, or misrepresented. If you see a link that says "Click . Paid. what i need to know is can they be easily returned if they do not fit appropriately. Our company wont do business with them again. Three weeks to get my merchandise (that is the projected delivery date I am still waiting for delivery), shipped from Kentucky to California! Additional comments are also welcome on the authorization form. I got sucked into buying a pair of shoes for a gift for my daughter that didn't fit. I confirmed with customer support that the NEW BV belt I want as a gift was gonna come in the original BV box. I have a UPS return receipt (uploaded) showing the return I sent back to them SHOWING that their facility received my return and they still have not credited me. Claim it and get a lot of features. If you have multiple returns on the same order, a fee of $4.95 for each additional shipment will apply. Oh well, I think I know what to do, I will just return my order and request a refund, but think twice before ordering from them. I don't like there return policy.It's hard to know your shoe size with different brands.I didn't know they charged $20 to return. . I orsered size 8 and receivwd size 5. However when I received the bag the size was half of the original I had They are the worst. It didn't occur to me to check their exchange policy beforehand. My Bluefly purse is my favorite. Only free shipping could have improved it. They sent sent defective item and refused to give full refund! Items marked final sale are non-returnable unless otherwise specified in an items details. BTW, Nordstrom offers free shipping both ways. I received them and they were the same color as the original shoes I ordered in the wrong box. We accept returns within 14 days* of delivery, unless items are marked Final Sale. All items must be unworn, unwashed and undamaged. ?I DON'T WANT ANYMORE BE CONTACTED FROM THEM I JUST WANT TO RETURN THE *** AND CLOSED THIS NIGHTMARE . 2) Select "This is a Gift return" on the Return Form and fill in required fields making sure to provide the gift recipients email address as this is where the credit will be sent. Returns will be processed within 2-3 business days from the date we receive your package. It is almost 2 month as Bluefly received my return and didnt send my refund. 12605 Views. When I requested a store credit, they said they do not offer those anymore. Absolutely the worst company to deal with. If the tracking information for yourpackagesays delivered and you have not received it, please reach out to us at flyrep@bluefly.com and we will look into it for you. Jun 22, 2017 3:44 pm EDT. However ComplaintsBoard has detected that: Thank you for taking the time to voice your complaint. Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up! If you checked out as a guest, pleaseclick hereto first create an account with the email address used on your order. You will receive either a FedEx SmartPost shipping label or a FedEx Ground shipping label, when generating your return.
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