I called again, and was told that actually, no-one stopped the order when I asked them to, so once again, it would take a few days to get my money. This was not good enough, so I went back home with the piece of pink plastic c*** (sorry, Vivitar) that had been delivered and a terrible headache and called through to 'customer services' again. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. I have just checked - the extra charge was not taken from my bank (it was just pending the first time I saw it there on the day I placed the order). I've then contacted Argos via live chat and they confirmed the payment is pending and hasn't left my account and confirmed the order wasn't placed. Not mentioning asking for my money back on endless calls. How do I stop the payment as I didn't actually place an order! "Thank you for contacting us regarding your order which included a Samsung GX10DSLR Camera, catalogue number, 560825 (surely this is a digit short?). I demanded to speak to someone else and was put through to the woman who sits opposite 'Lisa', in the escalations department. 1.30 came on Saturday and still no delivery, so I checked my e-mails (no confirmation) and my bank account (money had not been taken). They are still refusing to refund my money. Jul 3rd, 2022 by . The first pending transaction used the 24.99 gift card, 240.10 PayPal balance and 134.90 bank funds (399.99) The second pending transaction used 375.00 from my bank (so they still accepted the gift card with this order). Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. Can I add something to an existing order? 1 ACCEPTED SOLUTION. Editor, Marcus Herbert. argos rang me up with a delivery date and time, when late, rang them to see when my appliance was coming only to be told it wasnt coming on this day at all .after i had took time off work and waited around all morning, im so not happy, when complained on the phone i was told it was me that had made the error not them . 27/03/2020 16:41. After completing the order process I was shown a message which said something along the lines of: "your order cannot be confirmed at the moment. Sign in or register to get started. So it was agreed that I would do this on the Friday (when I was next off work). To comment on this thread you need to create a Mumsnet account. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. No notes are made on their computers, that others working there might find useful. So no orders went through, still have issues with placing an order now. Talk about what services you provide. Argos - Argos Staff could not find items I wanted to buy. I was told the money would be returned to my account within 7-10 days max. This will surely increase the credibility of your complaint. I went into the Argos store today and they seem to think because the order failed and I'm received no confirmation emails from them then within a couple of days the money should go back into my account. When asked why this has never happened before they said it was a clause on the receipt. By this time i was getting very angry with being messed around again rang the operators and after an even shorter chat with the operator where i admit my tone was a little terse i was put on hold again and after about a minute finally got through to the escalation team. Things (IOT). . I placed a home delivery order with Argos on Wednesday. Argos refused to replace it claiming it had been misused. In the meantime, you can contact Argos via its live chat or by phone on 0345 640 2020 - although keep in mind they're experiencing a high number of enquiries. End of ridiculous conversation. for any disappointment (?) I was amazed to say the least the operator then checked to see the current stock ability of the items and said everything was now sold out and therefore unavailable. Iconic discount shop to shut its doors next month - is your local affected? 1999-2023 PayPal, Inc. All rights reserved. I didn't receive a confirmation email after ordering. It would not have been so bad if they told us on purchasing the wii we would have knownthey said staff always tell people about it NO THEY DONT ! Argos Chat Support told me that Argos cannot cancel these "pending charges" as they have no order number and that . Even the shop assistant making the call could not understand what was going on and started to look a little annoyed and disgusted herself. They said it is up to Paypal. The customer service team I found to be rude and unhelpful, and think it's acceptable for someone to have to wait 2 weeks to have the issue resolved. The counter attendant smirked and asked how you would spell that. crossroads grill menu sanford, nc. I will post details of final outcome once this is over, in the hope that it will help others. I had wanted to upgrade for a while and as I had a (small, simple) wedding coming up and had agreed to take the pictures, decided it was definitely the right time for the purchase as I could use my own equipment instead of hiring. PayPal transaction is still going through even though Argos order failed. I was more than a little annoyed and asked to speak to the line manager to take the matter further and whether some compensation would be appropriate. It's currently in my PayPal as 'Pending' but the funds have been deducted from the available money in my bank account (but the transaction hasn't shown up yet). The poor manager (only a young lad) then had to stand and apologise to me because some woman called 'Lisa' had decided that they needed to investigate the matter before they would give me back my money and had put a block on the order so no one else could even get into it and tell me what was going on, let alone issue me my refund. Shocking! Standalone Argos stores are currently shut, while branches in Sainsbury's supermarkets are open for collecting pre-paid orders only. If you click on a link in this story we may earn affiliate revenue. I was told that I would get a call from someone on Monday. 'Uncorrectitude'? I then received a delivery on the following Wednesday. Customer service is shocking Another shopper added: "Im currently on hold to you, been 45 minutes now. I HAVE SENT EMAILS AND LETTERS OF COMPLAINT AND THERE REPLY IS AN INTERNAL INVESTIGATION WHICH I WILL NOT HEAR ABOUT DUE TO DATA PROTECTION. Can I pay online using my Argos Business Account card. THE GIRLS ON THE COUNTER SAY THEY HAVE NO IDEA HOW A USED MODEL GOT IN STOCK AND GAVE ME THE CORRECT IPOD AND COULD NOT GET ME AWAY FROM THE COUNTER AND POTENTIAL NEW CUSTOMERS QUICK ENOUGH. Or whatever, I will probably never find out. hedge funds are demanding their spac money back; can snails eat bell peppers; formation rsma martinique; omni patient portal login; how to dispose of old ammunition in california; port of call goombay punch recipe they havent got anough edication about they are job or just thinks selling some think purchased a wii for christmas we wanted to return the wii unopened and still sealedthey said they could not accept it. She said: "Please please help me I have made a purchase online for 500 via gift card and it has taken money off card but not generated the order!". You can use this space to go into a little more detail about your company. I said that was fine but how were they going to compensate me for the 3 lengthy phone calls i had made. I didn't know whether I was going to be sick or have a heart attack or both (! Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. They run security checks on the payment and then release it back to your account. All are laughed. Yesterday afternoon at approximately 2pm (5th September) I placed an order via the Argos website for 2 sofas amounting to 400. They seem to have all their beanbags coming from one supplier which is obviously not up to it. my daughter bought an mp3 player but i couldnt find the recit to take this product back as it went falutey i then just took in and she said thats your own falut you should look after your i was affended by this behaver but i thought to leave the shop as i would get arrested for being angrue my daughter then is to never sahop at argos again her grandma was disapointed and want to takew things ferther she new they would just laugh so she let it. If you've been charged, we'll automatically refund your money back to your bank account and you should try placing the order again. After assuring her that it was them who had terminated the call which she denied and a short 2 way banter ensued with her not wanting to take responsibility. The call handler (Will), was very pleasant and assured me he could deal with it, so I took a deep breath and began. Submit a complaint and get your issue resolved. argos taken money but no order confirmation. Download the new Argos app for your iPhone or iPad today to start exploring our huge range of products. The retailer told The Sun this is unrelated to customers being charged for unprocessed orders. They have 500 euro and I have nothing. I looked at a few and decided on the Samsung GX10, which was going for 579.99, so I placed the order, along with another item (wedding present) via the internet on the Argos site. This person told me that they were not in the least surprised by the mix up as Argos are always giving them incorrect items to deliver. One incident quoted, involved a paddling pool being mistaken for a sink! Leave the Archive. Tell me is this the way that such a large corporation should behave and are they even acting legally. I went to Argos to buy a bed, then went to the counter and placed my order. Missing out on some big discounts now :(. It says it was in stock at my local store so I tried to pay for it to then pick up at my store today. Normally when you pay a company (rather than an ebay seller or individual), then it is always pending until that company processes your order and captures the pending payment. Thanks, Authorization will eventually expire and drop off releasing the hold on funds in a few days. She seemed to think that her appalling, rude, unhelpful attitude, constituted a personality. WHAT ABOUT CUSTOMER PROTECTION BECAUSE YOU CAN BET THAT HAD IT HAVE BEEN A MATTER OF HOURS BETWEEN ME RETURNING THE USED IPOD AND NOT MINUTES THEY WOULD HAVE ACCUSED ME OF SWAPPING THEM OVER AT HOME WHEN I THINK THAT PROBABLY THAT IS WHAT A MEMBER OF STAFF HAS PROBABLY DONE. Hq Theatres Jobs, Convert One4all To Cash, Ross Mccormack Actor, Argos Taken Money But No Order Confirmation, Who Is The Father Of Amelia's Baby On Private Practice, $10 Gift Card$10+typegift Card, " /> , Convert One4all To Cash, Ross Mccormack Actor, Argos Taken Money But No Order Confirmation, Who Is The Father Of Amelia's Baby On Private I strongly suggest that you don't buy anything from this company, not unless you want to WASTE your TIME and money, the staff are just rude, customer services are just rude, and their products are LOW standard CHEAP RUBBISH! WHAT CAN I DO, I bought a laptop from Argos in November, it worked for two weeks then the screen broke. As all our records show that the correct item was sent out to you I am unable to assist you further in this matter. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. LOL. I think its a stock issue. By browsing this website, you consent to the use of cookies. 8 Posts. Editor, Marcus Herbert. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. On Monday my 17 year old daughter ordered 6 items of jewelery from the Argos website for home delivery. If you have a new account but are having problems posting or verifying your account, please email us on. There is no communication between them, or with the customer. After a moments thought she mumbled that they could send a 5 gift voucher as a gesture of good will. Contact them if you contact c.a.b they will give u time to sort it yourself but if its not resolved they can step in and escalate it! 15mins, I started shifting from one foot to the other and leaning heavily on the counter, as I tried to control my annoyance. There's nothing you need to do as the funds will appear back in your account within five days depending on your card issuer. Last night their website was acting up, I've placed 5 orders but the website kept giving me 404 error. They need to cancel the order from their end so I wouldn't wait 10 days. The response? I didnt purchase the item, have no order confirmation for it but the payment has still been taken from my bank but is marked pending in my PayPal. I went into the Argos store today and they seem to think because the order failed and I'm received no confirmation emails from them then within a couple of days the money should go back . And that Ive USED it! Help!! You are viewing the PayPal Community Archives. We often link to other websites, but we can't be responsible for their content. i asked has he never heard of that spelling. I questioned whether it was normal practice for them to take money for goods they were not actually prepared or able to supply. "Ive now lost money and have no idea how I can get my daughter's birthday presents. I am awaiting my apology but I do not get it. Beanbags are out of stock. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. Bank cant help me. I am currently waiting for some-one to call me back, as I don't see why I should wait AGAIN and pay interest to my bank, whilst Argos earns interest from my hard-earned money all this time. I fully intend to take the matter further up the chain of command until i get a satisfactory out come. http://www.argos.co.uk/static/Product/partNumber/7641644.htm Thank God I did not pay an order online where I would realize two weeks later they will never deliver this and I would have just wasted time having to order different one after I would figure this out. and would get back to me. I recently did quite a bit of overtime and finally decided to treat myself to a new camera. Argos Limited 2023. ComplaintsBoard.com is a leading complaint resolution website on the Internet. View our online Press Pack. Absolutely no way I will ever shop or advise any one to do in future from Argos. We said it is not right when they are willing to accept returns before but on this item you refused. I never received an order acknowledgement email and there is no Fast track order on their systems. FURIOUS Argos shoppers say theyve been left hundreds of pounds out of pocket after being charged for orders that didnt go through. argos taken money but no order confirmation. I WENT FOR THE EXCHANGE BUT WHEN I COLLECTED IT FROM THE COUNTER IT WAS A BLACK USED IPOD COVERED IN SCRATCHES BUT PACKAGED AND CATALOGUED TO LOOK LIKE NEW STOCK, I SUPPOSE IT WAS JUST LUCK THAT I HAD OPENED IT IN THE STORE AND NOT WHEN I RETURNED HOME. argos taken money but no order confirmation. 1.30 came on Saturday and still no delivery, so I checked my e-mails (no confirmation) and my bank account (money had not been taken). I quote: "This is because the payment will be rejected by Argos as no order has been placed, this payment then gets placed into Paypals holding account. Uncategorized ; June 21, 2022 argos taken money but no order confirmation . Share your photos and videos with others to prove the truth of your words. For other inquiries, Contact Us. THEY ALSO HAVE SAID THAT THEY HOPE THAT I CARRY ON SHOPPING AT ARGOS IN THE FUTUREI DO NOT THINK SO. This has never been the case before as Argos always accepted returns. This is a great space to write long text about your company and your services. Our reason for ordering all this in the first place was because we had moved into an unfurnished place. I bought a Samsung blu-ray player along with the Samsung wireless LAN USB stick. I also said that there must be some law which they were breaking. Will I need to wait at least 17 working days? he said no. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Knowing I was getting no where I got to the point of my complaint and asked of they were in the nature of taking money for goods they were unable to provide, also that the internet was showing some of these items still in stock. http://www.argos.co.uk/static/Product/partNumber/7641637.htm The operator said my daughters card would be re credited immediately and could only apologize. It looks like you're new here. They also told me that another possibility (due to the state of the packaging) was that it could have been tampered with it the sorting office which is at the other end of the country to me - which makes me wonder how many hands it passed through. They said it . Thursday m0rning I again rang customer services and after a brief chat with the operator requested i was put straight through to the escalation team I was put on hold and after approximately 2 minutes cut off. Finally, after I had made several more calls and looked at websites and left messages for the charmless 'Lisa', I got a letter in the post on Friday afternoon. i would also advise to contact Paypal as they may be able to speed this process up ". Will was to send a message to the store, giving authorisation for this (as it was over 200). I really find it hard to believe that anyone from ulster, northern ireland cant spell one of the biggest names. Well there is no order as per se but you know what I mean. Had I known I would have exchanged it there and then! It's still says the payment is pending on paypaly and money are gone from my bank account but I guess I just gotta wait a bit . Argos told us it's currently experiencing a high number of calls to its customer service line due to the coronavirus crisis, but says it aims to refund shoppers who've been charged but not received their orders "as soon as possible". By browsing this website, you consent to the use of cookies. They are blaming Paypal for what it looks it's their issue. Operator in put the order in to the computer and found that the paper work had not even been forward to the warehouse for dispatch. 3 weeks ago i bought laser hair removal system from argos i had asked casier this prodact 30 days guarantee she said ofcours look at the screen you can chang and i live in England short time for learn English my English not wery well now, im still learn but ARGOS stole my money and they are played whit me i spoked costemer sevice staff she didnt looked the prodact and she decieded to exchange 10 minuts later i went to home bring more many she said to me we havent got any other prodact keep your prodact this is yours for healty reasons we didnt do any think i never used i never opened but they didnt chec they dont no what they are doing wardrobe, had been sent to them. One shopper tweeted Argos saying she'd been charged 1,200 and had. The Sun website is regulated by the Independent Press Standards Organisation (IPSO), Our journalists strive for accuracy but on occasion we make mistakes. I tried to pay again, this time paying the full amount and directly entering my card into the PayPal Express window and it successfully went through. Customers have blamed the payment error on a website glitch, although Argos told The Sun its unaware of any website issues. I then received a delivery on the following Wednesday. ", Responding to this tweet, a third customer added: "Same here, 219 from my account.". 27/03/2020 16:41, Might be pending transaction and can return within 3-5 days. So I called the person that had signed the letter (not charmless 'Lisa'). If you didn't get the confirmation email, it's likely something went wrong and the order was not placed. I called through again, was passed round several departments, told that I should have received my refund from the store, as all it needed was for someone to call them and authorise it (REALLY? I had to pay 117 for a repair they carried out to the screen. All Rights Reserved. 0. An Argos spokesperson said: We are in touch with these customers to apologise for the delay and reassure them we are processing their refunds. She also informed me that 'Lisa', had decided to look into the matter as I had waited so long to make the complaint. With all the misquotes she made and the false details she quoted, I didn't trust her to do her job properly, so I decided to start looking into it myself. God put me on Earth to acomplish a certain number of things. Briefly this is not the first problems we have had 2 years ago they took 500 for 2 couches which they failed to deliver and then could no longer supply. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. The payment went through on Paypal's end, but when I was redirected back to the store, I received an error saying the payment method was invalid. and asked exactly where this left me. You never speak to the same person twice, which means no-one knows whats going on, and they can claim its "not their fault". Shoppers will have 30 days from when stores fully reopen to return their goods. (That they charge you more for!) i would also advise to contact Paypal as they may be able to speed this process up ". I sent a messenger message to Argos who said the extra charge would be refunded. If it's been two hours since placing your order, and you haven't had a confirmation email yet or there was an issue during payment, your order may not have gone through and it could appear in your account as pending. They have an online promo code TECH10 available for 10% off that expires midnight today so I took advantage of that. Were really sorry for any inconvenience this might cause. Well, I certainly don't make the same mistake twice, and will make sure that no-one I know makes the mistake of using Argos. I therefore decided to check it - and was straight on the phone to 'customer services'. Argos had tweeted an apology on April 23, saying it was sorry to customers for its website temporarily going down. I cannot believe that I was naive enough to think that this was my long awaited refund, perhaps with an apology at the very least, maybe even a goodwill gesture. I went to order something on Argos today, proceeded to the pay in 3 and changed my mind. We have checked our stock levels on the camera and they are correct; these are stored in a secured room. but because staff have worked with them for years they are more believable than the customerBUT OF COURSE..they can do nothing wrongwhy didnt i think of that ? I went to the store on Friday, but nobody knew anything about it, so they had to call their customer services team. From the 1st phone call to place my order, all I have had are problems. May I apologise (is that what this is?) Old thread, but I have the same issue. This time, when I asked to speak to a manager, I was told that I had come through to 'customer services' and "we are all managers here" - YEAH RIGHT! I too have been ripped off my Argo's they just want your MONEY! I CAN NOT GET HOLD OF THE STORE BY PHONE AND ARGOS TOLD ME I HAVE TO SORT IT OUT WITH THEM . Posted by July 3, 2022 wildest police chases spike on argos taken money but no order confirmation July 3, 2022 wildest police chases spike on argos taken money but no order confirmation I didn't purchase the item, have no order confirmation for it but the payment has still been taken from my bank but is marked pending in my PayPal. Called BOI, they cant find the issue on my side, so has to be Argos. June 11, 2022 Posted by: what does dep prenotification from us treas 303 mean . As the only option I can see, is to go to a solicitor and pay out more money! It's currently in my PayPal as 'Pending' but the funds have been deducted from the available money in my bank account (but the transaction hasn't shown up yet). Since when was this customer service? Its shameful that Argos are not honest about the delivery dates, well if you are getting too many orders then please do not book any more when customers tries to order online or in store. Typical! Thank you so much for your replay . We often link to other websites, but we can't be responsible for their content. THE ONLY ADVICE I HAVE TO GIVE AT THIS POINT IS: Refunds may take 3-5 business days. This service is provided on News Group Newspapers' Limited's Standard Terms and Conditions in accordance with our Privacy & Cookie Policy. Thousands of households can get 150 free cash for grocery bills, Martin Lewis issues warning to mobile phone users who pay more than 9 a month, News Group Newspapers Limited in England No. On the payment says Order Expiry Date : 10 days from the payment date . Her reply was that for this to happen i would have to send a copy of my telephone bill to customer services. My bank statement shows they took 5 payments though, but I have no order confirmation and can't see what went through on their website. We are experiencing extremely high call volumes at the moment and sorry for the inconvenience this may be causing., Iconic high street favourite to return after 4 years as shoppers 'can't wait'. WHEN I ASKED FOR MY 25% OFF I WAS TOLD THE OFFER FINISHED YESTERDAY ! They told me to wait and see what happens and if I am charged then they're happy to refund me. DIGITAL CAMERA (which I wouldn't even expect my 7yr old to be satisfied with), which was worth a WHOPPING29.99! You keep telling yourself that! DO NOT BUY ELECTRONIC GOODS FROM ARGOS, Hey everyone, the citizens advice can put your cases through to trading standards who will get your money back! after that they don't care about whats wrong with your product, I think the whole company is a disgrace, I bought a digital camera, after less than 15 minutes the battery wore out, it also took really bad low quality pictures even though its 10mp (Kodak c1013 DONT BUY THIS PEOPLE), so, I asked for an exchange, (not even a refund!)
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