If you are unhappy with the way you've been treated by a NSW Government agency or community service provider, you can make a complaint. Access unlimited content, the digital versions of our print editions - Today's Paper, as well as the Newcastle Herald app. Ph: 6581 8111, 17 Burrawan Street Copyright Federal Circuit and Family Court of Australia 2022, Divorce, separation, children, finances and property and other family law matters, The Court can review some decisions made under the Migration Act 1958, Fair work, bankruptcy, admiralty, consumer law, administrative law, human rights, intellectual property, and other matters. We're here to help! According to the data, Kempsey Shire Council had five Code of Conduct complaints and spent $1107 investigating, but none of the complaints were found to breach the Code. "In line with the Procedures for the Administration of the Code of Conduct Part 11, council is required to report annually the total number of code of conduct complaints made about councillors and the general manager under the code of conduct in the year to September," the statement said. endstream Making a public interest disclosure (whistleblowing), Information in Easy Read and in other languages, Handling public interest disclosures (whistleblowing), PID responsibilities for public authorities, PIDs and the Government Information (Public Access) Act, Subscribe to the public interest disclosures newsletter, Automated decision-making in the public sector, Administrative Law and automated-decision making, Implementing automated decision-making systems, Managing unreasonable conduct by a complainant. A step-by-step guide to making a complaint. Cr Justin Levido, who drew the spotlight on himself at the December council meeting, said the code of conduct procedure is "an absolute disgrace". We are publicly exhibiting the Customer Experience Policy, Customer Complaint Policy and Draft Unreasonable Customer Conduct Policy so that any member of the public can provide feedback on any or all of the policies between Friday, 23 October 2020 to Friday, 20 November 2020. One of them was justified to the extent it has been referred to someone else, one was knocked out at the beginning and 12 more have been investigated and found there was nothing to them," Cr Intemann said. Level of crime: 34.81: Low: Crime increasing in the past 3 years: 64.25: High: Worries home broken and things stolen: 34.11: Low: Worries being mugged or robbed: We care about the protection of your data. endobj We extend our respect to all Aboriginal and Torres Strait Islander people who choose to call Port Macquarie Hastings home. If you have a story to share, email tracey.fairhurst@austcommunitymedia.com.au. endobj 10 0 obj A Byabarra farmer has taken his complaints against Port Macquarie-Hastings Council's handling of its unsealed road network to the Independent Commission Against Corruption (ICAC). endstream 9 Laurie Street Laurieton NSW 2443. % We acknowledge the Birpai people, the traditional owners of the land in which we work and live, and pay our respects to Elders past, present and emerging. << /Type /XRef /Filter /FlateDecode /Length 109 /W [ 1 2 1 ] /Index [ 7 29 ] Port Macquarie-Hastings Council has announced further workplace reform changes with firebrand CEO Clare Allen appointing new internal ombudsman to the team. Port Macquarie NSW 2444. We can help you make a complaint. There are many benefits of making a complaint and telling someone about your problem. /Info 6 0 R the best way to lodge a complaint or a request for service (which is via our website). A statement issued by Bellingen Shire Council confirmed this had been an administrative error. Your digital subscription includes access to content from all our websites in your region. We can help people who have been unfairly treated by community services that are run or funded by the government. Bellingen Shire Council had a clean slate. Enter your search term and click on Apply to see results, Coronavirus (COVID-19) and the Courts: Find out how our services are being delivered and how you can access them. k9Q4X\NJmF hC1l':nyz"U+A ]L\j>FeT4 o[.HR7 e'N\nB92I@EEi#i 5u-/x,:D1U(2[sjZ:gf)SZ`T+}#K7PRI?djgi[B"M&Q*O^f jhE "Whilst council correctly reported zero complaints made about councillors and the general manager during the reporting period 2019-2020; there was an administrative error regarding the financial data accompanying the report, which should have read zero.". We have reviewed our Customer Complaints Policy to make sure we are clearly communicating: This helps us to collect all relevant information in the first instance so that we minimise the time to achieve an outcome or let you know of our decision. <>stream x1`vibTp&08#XI#7L%NOX=~|6{\q}M/_IL)fqqX K Two arrested during investigation into Gordon Street hit-and-run crash. Find out what complaints we can help with. Your digital subscription includes access to content from all our websites in your region. Public Interest disclosures also covers local government, Parliament, and also some private sector operators. Home - Port Macquarie Hastings Council - Logo. What are the key differences between the old and new draft policies? We care about the protection of your data. Hd5(8p6asnh3;6rc^UgX IbYY"b hm$#%&Fbkao21v2q>V"[5feGG>:0E&i9Q[ao 4)-)GAx^adehd@ ge%){MS?,8gdu`A=~8skq%fG8qp0G^4z/K=A|64QJGAuXhz4qb6.=GLp~{b'auM]4[uX="^f&*p$ZEW7i |R?D M4zC>{kh'n8xWRqG@j Otu0\AadS4F6pdb{aGFt p\, Kc5m'n4V endobj <>stream "If we don't know, or can't analyse the inside of these complaints, we will never understand whether what is said is true.". Nambucca Valley Council had one Code of Conduct complaint and spent $120 investigating, however, the complaint was found to not be in breach of the Code. Your digital subscription includes access to content from all our websites in your region. Access unlimited content, the digital versions of our print editions - Today's Paper, as well as the Newcastle Herald app. Port Macquarie Subject: Ordinary Council meeting held on 17/03/2022 - Item 11.04 Policy Review - Customer Complaint Policy - Attachment Draft Customer Complaints Handling Flowchart Keywords: Ordinary Council meeting held on 17/03/2022 - Item 11.04 Policy Review - Customer Complaint Policy - Attachment Draft Customer Complaints Handling . HW[6Sc1r gndA%|l qX? If the Department of Local Government tells us we can't reveal de-identified information, then we should throw our hands in the air. E: council@pmhc.nsw.gov.au As recommended by the NSW Ombudsman, our current complaint policy currently outlines Tiers 1-3 of complaint management but now clearer guidance is given to the different types of complaints and how complaints should be made to ensure we capture information at the first contact which facilitates more efficient resolution. /Size 36 /Prev 53154 Details of all registered JP's in our region can be accessed via the NSW Communities & Justice website. Feel free to post community notifications, community events and advertise your business offerings, t Port Macquarie and Surrounds Community Notice Board. Shadow Minister for Local Government, Greg Warren, said a major overhaul of the Model Code of Conduct was need to ensure the system was efficient, effective and not used for political point scoring purposes at the expense of councils and their communities. Kempsey Shire Council, Nambucca Valley Council, Coffs Harbour City Council, MidCoast Council and Port Macquarie-Hastings Council all had at least one complaint. These policies are available to download in the document library to the right (or below if viewing this page on a mobile device). If you look objectively at the process they (ratepayers) would be shocked at what went on. Police appeal for . We acknowledge the Birpai people, the traditional owners of the land in which we work and live, and pay our respects to Elders past, present and emerging. I corrected it and advised of what I had actually said. 49 High Street Wauchope NSW 2446. Home - Port Macquarie Hastings Council - Logo, Connecting to water (Section 305/307 compliance), Works & activities within a public road reserve, Aboriginal and Torres Strait Islander Community, Graffiti Management Mural Project - Stage 1 & 2, Building, construction & development forms. <>stream Mayor Peta Pinson also requested the general manager provide the code of conduct complaint statistics since 2016 to the Minister for Local Government. What are the key differences between the old and new draft policies? If you work for NSW public sector. 7 0 obj endstream This is subject to a Judge or Registrars usual discretion to determine that in particular cases, only certain people should be present during the hearing, or that certain people are not to be present during the hearing. You can report most issues online. Please share your thoughts with us on the draft Policies: Your feedback should be received no later than Friday 20 November 2020. College to strengthen focus on opportunity in 2020, Top 10 sporting moments from 2019 around the Hastings, 'Exceptional year': flying fox numbers skyrocket at Port Macquarie camp, Enfield tops the local charge, but not by enough to take out Junior Surf Pro, Surf, skate and music attracts thousands to fundraising festival, Tale of two halves, Pirates brilliant in the first, ordinary in the second, Pop culture characters take centre stage at Cosplay event, 'Clover's Law': Timbertown doubles down on no dog policy after pet's death, Terms and Conditions - Digital Subscription, Terms and Conditions - Newspaper Subscription. 9 0 obj %PDF-1.7 Cr Levido asked general manager Craig Swift-McNair directly if he could confirm how many complaints were made against him, the results of any investigations against him as a councillor and whether there had been any breach of his duties identified. ax3r:=I1T!-ZkJT.gY3t]heS$R6?tXa]_;;_;?4X`j?4X?+\/H_ky|UYlY~vPt>_Z 3A%{{R0 <>/PageUIDList<0 211>>/PageWidthList<0 595.276>>>>>>/Resources<>/Font<>/ProcSet[/PDF/Text]/Properties<>>>/Rotate 0/TrimBox[0 0 595.276 841.89]/Type/Page>> . Please enable JavaScript in your browser's settings and refresh the page. Georges River Council spent more than $201,000 investigating 17 complaints of which only three breached the Code. the best way to lodge a complaint or a request for service (which is via our website). "After that, I got a five page rambling document that was a record of the matter. Sign up for our newsletter to stay up to date. Port Macquarie NSW 2444. "What has escalated this? If your issue is an EMERGENCY,call us directly on (02) 6581 8111for issues such as: E: council@pmhc.nsw.gov.au Your feedback should be received no later than Friday 20 November 2020. We review the information you give us and decide what action to take. You can report most issues online. Group Manager Customer Experience, Communications & Corporate Affairs, Draft Customer Complaints Policy (259 KB) (pdf), Customer Complaints Policy (Adopted December 2019) (66.5 KB) (pdf), Complaints handling flowchart (53.7 KB) (pdf), Policy Review - Draft Customer Complaints Policy, how we manage customer complaints and customer requests, the role of our Internal Ombudsman and the availability of internal review if you are not satisfied with the outcome of your complaint and to. Let us know your thoughts on Council's project and activities using our online community engagement hub, Have Your Say. "If the Department of Local Government tells us we can't reveal de-identified information, then we should throw our hands in the air.".
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