We seek, to the extent feasible, to accommodate guests with disabilities. Please Note: Some airlines have restrictions concerning traveling with oxygen and oxygen containers. For this reason, Holland America Line has size and weight guidelines for scooters. Effective with the first sailings for all ships beginning in January 2017, the following smoking policy is in effect: For the comfort of all of our guests, all staterooms (cabins), showrooms and most . Requests will be confirmed or waitlisted at the time of booking. Holland America Line's baggage policy is further detailed in the baggage section of your Cruise Contract. 1. Holland America Line has recently won the following environmental honors: Green Gateway Award: Port of Seattles Green Gateway Partners Award program, 20102016, and the Technology Innovator Award in 2015, Blue Circle Award: Port Metro Vancouvers EcoAction program for commitment to sustainability, 20102014. Casino-smokingis allowed in designated areas for active players onlyand only when outside of 12NM from the Netherlands. Cruising in 2021 or 2022 is different since the pandemic hit, but it can still be an extremely enjoyable experience. Flight options can be managed by logging into your cruise profile at www.hollandamerica.com. Due to the limited number of lift-equipped vehicles in foreign locations, guests may incur additional costs for transportation related to packages. Travelers diarrhea (TD) isthe most common illness to affect travelers. ), taking into account all appropriate matters including, but not limited to, weather conditions, ships location, weight of the guest or his or her mobility device, etc. All other questions and concerns regarding air arrangements should be directed to your travel advisor. Regardless, it is always good practice, when traveling, to make copies of your passport pages before departing. dvise you of arrangements to minimize disruptions in your vacation plans. Customs Allowance: Each U.S. resident is usually allowed a duty free exemption of US$800; it may be more or less depending upon your itinerary and recent travel outside the country. Both casual and dressy attire will be essential during your cruise. Please note that this is a U.S. government regulation over which Holland America Line has no control. Whats more, since our eco-friendly cruise documents are delivered electronically, they help save paper and conserve precious fossil fuels. Minors under the age of 18 traveling to foreign countries must be accompanied by a parents or guardian. Additional coverage is available with the purchase of a Holland America Line Standard or Platinum Cancellation Protection Plan. Holland America Line and its onboard staff are not able to confirm flights from on board our vessels. You may choose to participate in as many (or as few) activities as you wish. Motion sickness medications are available for purchase onboard. Ground transfers may be purchased between select major airports and the ship and from ship to select major airports on the day of embarkation and disembarkation only, as well as airport to hotel and hotel to airport in Anchorage and Fairbanks. Travel Well: International travelers can take a number of simple steps to avoid potential health problems before and during travel while preserving their health and wellness during travel. We will acceptU.S. travelers checks. Tax increases have seen only slight decrease in smoking over the last 5-6 . Holland America - Ships and Itineraries 2023, 2024, 2025 - CruiseMapper You may bring a pre-paid Gift/Rewards Card to pay for your onboard charges. Embarkation Time:Your assigned check-in time is printed on the Boarding Pass page in your Express Docs. It is the travelers responsibility to be familiar with and comply with the regulations of the airline on which he/she is traveling. Cigar and pipe smoking is not allowed anywhere inside the ship; it is only permitted on the outside decks where smoking is otherwise allowed. Electronic cigarettes are not permitted in staterooms or in other public areas of the ship other than designated smoking areas. For more specific information regarding the following categories, please visit the Accessible Cruising section of our website at hollandamerica.com: Stateroom Information; Mobility Equipment; Ship Transfer Options; Shoreside Mobility, including Airports and/or Train Stations and Land Tours and/or Shore Excursions; Service Animals; Blind or Low Vision; Deaf or Hard of Hearing; Oxygen; Food Allergy Information; Children with Special Needs; and Wheelchair Accessible Route Maps. Made-to-order entres and casual dinner in the Lido. However, an allowance of six liters, twelve (12) cans or cartons (500 ml in volume or less) or six (6) cans or cartons (1 liter in volume or less) of water are allowed per stateroom. In Australia, call us toll free at 1-800-260-639. To ensure peace of mind while you are away, we offer this last-minute checklist of things to do before you go. [ Back to Top] Azamara For streaming sites and apps, such as YouTube, Skype and Vimeo, choose the Premium plan. At some point in your travels you may experience an emergency. There are high-risk destinations such as developing countries of Latin America, Africa, the Middle East and Asia, where chlorinated tap water is not available or where hygiene and sanitation are poor. Alcoholic beverages will not be served to guests under age21. Implemented in January 2017, Holland America Line has a new cruise ship smoking policy banning smoking on all cabin balconies. On U.S.-based ships, passengers can smoke in a limited number of outdoor areas, always on the starboard side. OOSTERDAM's Australia-New Zealand 2021-2022 program (from Sydney and Auckland), WESTERDAM's South America 2021-2022 program, and . The card can only be settled for the amount of the pre-paid Gift Card. . Therefore, you can shop with confidence knowing these merchants are committed to stand behind your purchases. Please note that this is a U.S. government regulation over which Holland America Line has no control. Our TSA-approved partners will take your luggage directly from the ship and deliver it to your outbound aircraft. Boarding may be denied or fines levied against those guests arriving at the pier without the proper documentation, and those guests will not be eligible for a refund. Guest Services staff will provide you with details on the times and meeting location where staff will be available to assist you in disembarking the ship. On Grand Voyages when suggested attire is Formal, suits or dresses are recommended. If you purchased a Daily plan and would like to upgrade to a Voyage plan, just return to Paid Internet and make your selection.). If you receive a busy signal or message, please hang up quickly and try your call again. Cruise Contract | Holland America On Dressy Nightswe take it up a notch and recommend slacks, skirts, dresses, blouses, collared shirts and jackets. I'm inclined to go along with that. Luggage Direct and Luggage Forward two different services offering a variety of services with the sole purpose of easing your travel! All documentation and immunization requirements are established by government authorities and not by Holland America Line. Beach Towels to take ashore will be available upon arrival at the Gangway. Be certain to bring along a record of all your vaccinations. In cities of embarkation and/or disembarkation outside the United States, wheelchair-lift vehicles may not be available. Mobile Phones: Holland America Line, through an agreement with Wireless Maritime Service, proudly offers an advanced roaming network onboard all Holland America ships allowing you to make and receive calls, send and receive text messages and access emails and surf the web while at sea using your own mobile phone and telephone number. CIBTvisas also provides a concierge service should you wish to have a dedicated Concierge Specialist manage the entire process from start to finish while providing the expertise necessary to ensure your request is approved as quickly as possible. All rights reserved. Dive In featuring hamburgers and hot dogs. The Signature Shops on board offer a great selection of fine jewelry, watches, fragrances, premium liquor, exclusive Holland America souvenirs and more all at tax and duty free savings. Representatives are on hand to assist you in any way they can, including assistance with travel delays and contacting loved ones. You can still take advantage of this exclusive onboard offer without confirming a specific itinerary! To add a package, call 1-800-335-4685 or 1-916-843-4685 (A free call from AT&T wireless phone, including while onboard the ship). Please Note: This online procedure must be completed prior to your sail date. Additional quantities may be entered, although they will be subject to duty and IRS taxes. For safety reasons, Holland America Line has also devised recommended size guidelines for the electric mobility equipment used on our ships. (called a visa) before entering the country, and some countries require that you obtain a visa regardless of whether you plan to go ashore in that particular port or not. Table number and table size are on request only, and will be assigned by the Maitre d' on board. Any wine or champagne supplied by the Holland America Line to you is not subject to a corkage fee. For information on alternative transportation arrangements and associated costs, please contact ourGuest Accessibility Department. Appointments are strongly suggested, particularly for Dressy Nights. The medical staff on board is not available for daily care, unless you are hospitalized in the Medical Center. Flexible Open Dining: Open dining times are 5:15pm to 9:00pm. Guests who have not completed the required check-in prior to departure time are subject to denied boarding. of your seating request will be listed on your Cruise Contract. As previously, in-cabin smoking is also not allowed. Avoid lines at disembarkation as you are invited to be the first to disembark, No need to locate your luggage or wait for a porters assistance in the terminal. For this reason: Scooters and other mobility equipment are required to be securely stored and charged in the guests stateroom when not in use and may not be stored in hallways or elevator lobbies. Pleasemake sure that the appropriate baggage tags are affixed to your baggage, because the tags include your departing flight information. If you are unable to function independently with respect to eating, dressing or attending the ships safety briefings, you must bring a caregiver with you. Please attach a tag to each piece of luggage you will be checking on the cruise. Arriving by Air: Holland America Line representatives will be stationedin the airport baggage claim area or outside the customs area (depending on local customs regulations), to greet guests and assist those who are eligible to be transferred to the pier. Most doorways in non-accessible staterooms will not allow for adequate storage of moderate or larger size scooters. At Holland America Line, cruising is our passion. Be sure to keep your Express Docs on your person or in your carry-on bag so you can access them easily. Personal training and specialty classes such as yoga and Pilates are available for a nominal fee. The Lido Market embarkation buffet and the Pool Grill will open at 11:30am. Holland America Line assumes no responsibility for the items listed above. Plastic water bottles are not allowed. The choices are endless. Environment: When it comes to protecting the environment in which we sail, our commitment is second to none. For safety reasons drones and any other remote controlled aerial devices/ toys are not allowed on board our ship. Our ships are as environmentally sound as they are beautiful. . These policies apply to all smoking devices, including e-cigarettes and vaporizers. For the safety of all guests and crew, scooters and other mobility equipment need to be securely stored and charged in the guests stateroom and not in hallways or elevator lobbies. Any guest who smokes inside staterooms or on verandahs in violation of our policy will be charged a US$250 cleaning fee per day of violation and will risk being removed from the ship for repeated violations. Make your wedding dreams a reality. Should you need anythinga refreshing beverage or a lap blanket an attentive deck steward will be nearby to assist you. Shorts, pool and beachwear, distressed jeans and tank tops are not permitted in table service restaurants. Room Dining is available 24 hours a day. For your safety as well as the safety of fellow guests and crew, guests using powered mobility devices should exercise caution by utilizing reduced speed settings on their mobility device while on board and in terminal facilities. Fitness Center: To help you stay in shape, all Holland America Line ships are equipped with a fitness center that offersboth aerobic and strength-training equipment. Local sales taxes are applied where required. Promotional credits are nonrefundable. No internet purchase required to download or use on board. Designated Smoking Areas Eurodam, Nieuw Amsterdam, Noordam, Oosterdam, Westerdam, Zuiderdam Experience Alaska Glacier Bay Experts In addition, non-U.S. citizens who have previously been admitted to the United States for permanent residence must carry their Permanent Resident Card (Form I-551), commonly known as a Green Card. From outside the U.S. access 1-321- 837-6106. Reconfirm any special requests with the Maitre d after you board. View current Health Protocolsand Testing and Vaccination FAQs. For this reason, voyages originating and ending in the same U.S. port will not allow embarkation or disembarkation in an alternate U.S. port. The statusof your seating request will be listed on your Cruise Contract. Holland America Line reservesthe right to substitute products when specified brands are not available. To purchase a gift for a guest, please visit ourBuy a Gift for a Guest pageor contact our Ship Services Department at: Holland America Line Ship Services Department, 450 Third Avenue West Seattle, WA 98119 Phone: 1-800-541-1576, Email: hal_ship_services@hollandamerica.com. Holland America Line cannot guarantee that all members of your party will be allowed to disembark with only a WHTI-compliant document or birth certificate. At a nice mid-size, Holland America's 2,668-guest Rotterdam debuted in 2021 as a model of elegant and thoughtful design geared for cruisers of all ages and walks of life. Electrical Appliances:**All staterooms are equipped with standard 110 AC and 220 AC outlets. We invite and encourage all of our guests to assist us as we work to protect the environment, both on board and while ashore. Your information is encrypted, secure, easily updated and ready to email or print for yourself, family and friends as often as you wish. During the voyage, a safe to store your valuables and important documents is available in your stateroom. Friends may easily arrange to send a bon voyage gift directly to your stateroom, or you may throw a party of your own for fellow guests. from local water, fresh uncooked salad greens or raw vegetables and sliced fruit that have been washed in local water, as well as dairy products such as milk, cream or ice cream products that have not been pasteurized. No additional deposits will be due until final payment. Can You Smoke On Norwegian Cruise Ships - CruiseInfoClub.com No more waiting for printed cruise documents. A credit card is required for all inbound phone calls to a ship. Birth certificates can be an original or certified copy. If you do not see our representatives, pleasehave one paged. Holland America Line's baggage policy is further detailed in the baggage section of your Cruise Contract. After you complete the Online Check-In, your Express Docs including your Boarding Pass will be issued. You will be responsible for all costs you incur to join the vessel at the next port. Guests returning to the United States can also check the official website of U.S. Customs at cbp.gov/. Please note that minimum age for guests using the fitness center is 16. Environmental Officers: Stationed on board every ship to provide environmental training and oversee shipboard compliance with environmental requirements. For those guests who wish to smoke, there will continue to be designated areas available both inside and on outside decks. We ask that you take the same simple efforts to conserve water and energy as you would at home, and that you refrain from introducing foreign objects or liquids to the toilets. Please Note: Please have your ship ID card and a valid picture identification issued by an official government agency ready and available whenever getting on or off the ship, as you will need to scan your ship ID card at the gangway for boarding. Also, full laundry and valet services are available on all of our ships. Please remember that many other countries have a similar policy when going ashore and you willbe subject to their currency allowances at the current exchange rate. Due to the limited medical facilities on board, we will not accept reservations for infants 6 months or younger for non- Transocean sailings, 12 months or younger for Transocean sailings at time cruise commences or women who will be 24 or more weeks pregnant at the time their cruise with Holland America Line concludes. In addition to twice daily routine doctors hours, medical services are available 24 hours a day. Mostlocations will accept major credit cards, and some will accept U.S. dollars. Any amount in excess of this allowance will be not be allowed onboard. Smoking is permitted in designated exterior open deck areas of all ships. Avoid lines at the airport with boarding pass in hand and no luggage to check you can proceed directly to Security. https://book2.hollandamerica.com/protocols/, Download the Holland America Line Navigator App, download the Holland America Line Navigator App, Do Not Sell or Share My Personal Information. Immigration Questionnaire & Online Check-In: Each individual guest is required to complete the questionnaire in Online Check-In to obtain Express Docs. Oxygen: Additional information concerning Customs matters will be provided during your cruise. Holland America Cruises In Europe - CruiseInfoClub.com 2. railings, buttons, door handles, countertops, faucets, etc. For more information contact Royal Ocean Events at 1-888-475-5511 or 1-604-940-1181. Holland America Line reserves the right at any time to modify the smoking policy onboard or alter the locations where smoking is permissible. Items such as sodas, energy drinks or other non-alcoholic items are not allowed on board in any form. Guests from Puerto Rico either need to present a WHTI-compliant document or a government- issued photo identification with a validated birth certificate issued after July 1, 2010. ahead and pack some anti-diarrheal medication with your other medications. Kids Program (ages 3 6): All children participating in the youth program must be completely toilet trained and pullup free. Note: If you have purchased air transportation independently from Holland America Line, you will be responsible for any and all expenses incurred when joining the ship in progress. We work within a comprehensive regulatory system in which multiple governmental authorities oversee every safety aspect of our operations. Guests with independent flight plans, who have purchased transfers on the day of embarkation through Holland America Line, must advise us of your air schedule at least 14 days prior to arrival to receive the transfer service. Choose from a wedding on board one of our ships or at a land destination. Certain third-party transfer and tour facilities may not be fully accessible to guests with disabilities. Youth Staff cannot assist in the washroom in any way. prior to debark. At the end of your cruise, you will receive a final statement, and your card will be charged only for the actual amount of your purchases. Holland America Line shall not be responsible for any loss, cost, disappointment or damage of any kind as a result of any luggage lock removal, alcoholic/nonalcoholic items, or other prohibited items removed and discarded in violation of the policy. Your baggage will arrive in your stateroom later that afternoon. For further information on our relationship with airlines, please refer to your Cruise Contract. Luggage Direct is available on all or our vessels when sailing in and out of the following ports: Cost is US$25.00 per person (subject to change). guests are encouraged to obtain travel medical insurance prior to travel. For more information please see the BON VOYAGE GIFTS & GIFT PACKAGES section. be subject to their currency allowances at the current exchange rate. Our friendly international staff will teach you how to play, entertain you in a tournament or patiently wait while you decide whether to hold or fold. If Holland America Line does not receive the flight information, you will not receive the transfer and will be ineligible for reimbursement of this service. An 18% service charge is automatically applied to all beverage purchases, bar retail items, specialty restaurant cover charges, all for-purchase a la carte menu items, and all Spa & Salon services. Want to read your email, catch up on the latest news and check your finances? Airport/Ship Transfers: Transfers from the port city airport to the ship on the day of embarkation, and from the ship to the port city airport, on the day of disembarkation are available for purchase. No smoking of any kind will be permitted on any stateroom verandah. purchased prior to or during your cruise. You should have it available at the gangway when disembarking so please DO NOT pack it in your tagged luggage. Any additional information concerning currency restrictions, please contact the customs agency in their country. Download the app before your cruise, log in, and immediately start using Navigator. many ports taxi lines can be long and distances to private transportation can be lengthy. Additional cigars and cigarettes may be brought into the country, but they will be subject to duty and taxes. A password will be selected by the parent/guardian of the child. Holland America Line's baggage policy is further detailed in the baggage section of your Cruise Contract.
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