He did offer a guess that perhaps my $17k transfer from a BofA savings account triggered some sort of fraud prevention system and told me to call the fraud prevention number. What do I I do. For more information, please see our If there was an issue with my accounts, I have never been able to know what it was and not able to provide any explanation. Why would you connect a mixer to an audio interface? Citibank initiated closing my bank account because I received an SBA eidl loan. Not only that, but I needed those funds they withdrew for an account they closed after just one month of payment issues. You have the flexibility to sign-in to your CitiManager Mobile App using your fingerprint for fast, convenient access. they owe me $100k. https://www.nerdwallet.com/article/credit-cards/account-closed-by-credit-card-issuer, https://www.csoonline.com/article/2128928/citi-hackers-made2-7-million.html, https://www.nytimes.com/2020/08/06/business/capital-one-hack-settlement.html, https://online.citi.com/US/JRS/pands/detail.do?ID=Citiphone, https://www.pbs.org/wgbh/pages/frontline/shows/hackers/whoare/notable.html, https://www.databreaches.net/citibank-confirms-hacking-attack/. They should not be allowed to get away with this. It's not a political issue. Thieves know how to retrieve this information, or even set it up to automatically have it sent back to them! Similar here yesterday Oct 15, 2020. Im sailing in the same boat now, i have the same exact situation right now .What did you end up doing? My lg intuition keeps saying "no sim" bu the sim card is in, i did not drop it, it happened randomly. They just cancel not one but all three of my Citi cards with no advanced warning of an kind. that would love a good paying customer! Back home in Phoenix June 14th I call and after a long wait with friendly rep talking to a supervisor, they are at a loss and all they can do is have me to go online and apply for a new credit card from scratch. Please review subreddit rules before posting. I wish I had read about this awhile back before applying for Citi credit cards. Important Legal Disclosures & Information. They locked my accounts for trying to deposit a paycheck from my employer! Citi will never contact you, requesting that you disclose your OTP. Does anyone know if any members of this group have been able to re-open it after a dispute of some sort? Sign on at least once a week and review your account information. Hey budy, At least try to redeam your cashback form your Costco cash card throught the automated phone system. Citibank locked my account and won't release funds for up to 30-60 days. Has this happened to anyone please help Im paranoid I got money in that account. Yes, thats it. upon clicking, focus moves to the search input field, https://online.citi.com/US/JRS/globalsearch/SearchAutoCompleteJsonP.do, Do Not Sell or Share My Personal Information. and so can Juniper Cards. Their lack of notification has caused me more financial strain, could have caused me to lose my car, and could possible cause me to have criminal charges filed against me! I have several of their cards, my mortgage is wittje, and because lately I have paid the minium amount they choose to close my account based on a business decision. The first representative was nice, but when she transferred my call the next person immediately picked up, which I thought was odd. After 7 years of loyal customer, I missed a payment due to bank screw up. I'm like what the hell is going on here? Hi Lynne! A couple of weeks after they closed the account, I noticed an ACH payment taken out of my checking account from Citibank. Somehow, they never caught the Macys account to close. the person on the phone literally told me to go to a branch??). Still, I could not access my account. Citi blocked my account. I went to the branch and the staff told me she had no idea, maybe I should call their hotline online. Then I thought it was a scam because one of the representatives said I'd have to give him all my information including my SSN to file an appeal, but I mentioned I wasn't comfortable with this so he forwarded me to Technical Support who could file my appeal otherwise without it. Is there even a way to get my money from them sooner? I got my Citibank account closed without any explanation. I gave them all my details and she told me I was verified so that was good . Additionally, some sections of this site may remain in English. Avoid selecting links in unsolicited text messages Instead, go directly to the company's website and fill out information there. Now today I saw Three more credit cards closed. What you can do to protect yourself against Social Engineering: If you believe that you may have disclosed your personal or card details to a fraudster, please contact us immediately using the number on the back of your card. Learn about budgeting, saving, getting out of debt, credit, investing, and retirement planning. Until I called customer care several times, I was not even aware of it! About in September or October 2017, I got some letter informing that my accounts were going to be closed. That's why monitoring your account activity is one of the best ways to help protect yourself against fraud. I am sorry to hear this. Republican Party affiliates got shut down again! No explanation even though I tried to contact them after that. My husband is also in this situation .. lost $40k in rewards points .. please help they said in the letter we basically lost all that, They closed my account without any notice. Archived post. Did any of you get contacted by Card Services Support Unit of Citibank by chance asking you to verify your income source in regards to your credit card? Its been now 45 days 5-6 long hours call with them but no luck. They cancelled all 3 of my cards with just a 780 average and it was instant, so I cannot even get the rewards on my credit cards. But other key data, such as date of birth and card security codes were not compromised, the bank said in a statement. Do not provide your User ID, security word, PIN number, password or other personal identifying information in an email or on a website accessed by clicking on a link contained in an email. What if I were abroad and this happened , smh. Spoofed web forms can be recognized since they ask you to enter extra confidential data that the company's legitimate form won't ask the user to enter for that transaction. Funds should be remitted to Citibank India in foreign currency), Inform your Relationship manager or Citiphones once the transaction is initiated so that the same can be tracked. I had over 100k on thank you points. Customers with devices that support facial recognition also have the option of signing in using this feature. If you have more than one dormant account, you may make the transfer between the dormant accounts in order to activate all of them. If we notice suspicious activity on your card, we may contact you by phone, text or email* to confirm you have authorized that purchase. I just opened my account and deposited money. I'm not being dramatic- I'm telling everyone because I don't know what to do! Before you officially ask your online crush to Be mine, make sure to follow these 5 tips to ensure that your romance is true: Be wary of sharing personal information. I have around $300 cash back in balance but dont have an option to redeem over phone but switched to the agent who asked me to write them to get it. Indian Customer Service with NO answers, other than keep waiting! The breach, which likely exposed personally identifiable information of about 1 percent of Citis credit card accounts, was made public earlier this month. All my spending is going to my chase card. Citibank sued to recover the money. The interest rate doesn't matter to me since I usually pay it in full, but if they shut me down because they don't make enough money from me even though I spend a good chunk of money on their card, then that means there is something wrong with the bank and not with the consumer. Step 2: Go to 'View Card details' under 'Manage cards' in the left menu. Which obviously pissed me off so I got quite angers as I need this money to pay my bills and buy Christmas gifts ext. I filed a complaint with the Office Of The Comptroller Of Currency. Is there anything I can do to get my money back faster? Luckily, the woman let me take my car, but only with the agreement that I pay within 5 days or face legal action. So i thought that's good so when I get my new card in the mail , I'm already gonna have money to spend and also once I get paid from my new job it's gonna go straight to this new account. No bankrupticy - no collections - just high debt. Okay! My Citibank credit card was also closed without notice or reason. If my account is closed, I should be able to go in and get it. Biometrics using your face or fingerprint instead of your User ID and Password. I have been with citi card for over 4 years now, paid off every balance no matter how high it was. Since I could not use the no credit card, had to cancel and pay again for a new Budget rental agreement. Still haven't received my money from my account $20,000 yes - 2+0+0+0+0 They did the exact same to me I deposited a money order and two days later it was close did you get you check ? Oh, but they said I can call to make arrangements to avoid closure. Based on the comments it seems that this is Citi, but considering that both of my late payments were due to a miscommunication between Citi and my bank (I have email proof for both and told them that), they did not seem to care. Never been late on a payment and the worst part no notification that they were doing this to me. It's been OVER 90 DAYS! Has anyone had any luck with them unlocking their account when they got blocked? Once scanned, the app will automatically populate your card number. I don't event know who to call about this. I had the cards for slightly less than a year. What does the Affordable Care Act include? Get alerts delivered to your mobile phone so you can stay updated on your account activity. Then someone said I didn't respond to a verification letter they sent. Certificate of Deposit Only Customers. I only noticed because I logged into the account. I recently could not make one payment due to COVID-19 related loss of employment, and the next thing I know, they closed the account. I hate that I had to bail them out and now they are bailing on me. I would never open an email from Citi assuming that it would be a marketing message. All of its customers. The fraudsters seek to gather your security details, card or payment details or verification codes in order to complete fraudulent transactions. I have been a loyal customer for over 30 years. What else can I do ? When you call nobody knows nothing. I made over 15 calls and they hanged up on me 12 times yes they literally just hanged up on me. When the debit card arrived and I tried activating online, this also failed inexplicably. I went to buy a money order for rent for 1k, transaction declined, got the . I don't understand how this can be legal, they refused to even offer some kind of compensation, not even the interest earned on MY money that they're holding. They did the same to me and I am over 90 days. I should have listened to everyone else that told me not to go with Citibank. They flagged my money transfer to *fund* my Citi account as fraudulent and I'm having a hard time getting ID'ed over the phone. Is this normal? Please be advised that future verbal and written communications from the bank may be in English only. Tap your desired method, and then tap the Continue button. I made monthly payments of roughly $200-$300 in both May and June 2020. Activate a Card. It's ridiculous. They closed both cards on 1/18/20 and wouldn't tell me why after several phone calls, I found out that my son made an online payment and enter the wrong account number and next day he paid it and two days later they closed both of my accounts. MANAGE YOUR ACCOUNT CITI TIPS SELF SERVICE WHAT'S NEW AT CITI Self Service Form Center Forms for Domestic customers All the important forms you need for onboarding and managing your Account, Credit Card or Loan Explore FORM CENTER Forms for NRI customers All the important forms you need to operate and manage your NR relationship with Citi India Scan this QR code to download the app now. In mid-May 2018 credit denied and find online have no credit limit $0 after charge declined on an Amazon purchase. Scan this QR code to download the app now. Get on the Do Not Call List Register your wireless number with your relevant national Do Not Call List. That was in 2019 then today I find out they closed my account anyway with no warning nor valid reason and the only thing I was told was "security procedure" being the reason given for them closing an account that was over 14 years old. I got a letter like this too. I later opened a secured Visa/MasterCard with them. Ensure your devices have up to date operating systems and anti-virus software. I would like to upload the KYC document. I kept receiving the same kind of letter for 4, 5 months, kept calling the customer service upon reception of every letter, went to the branch at least 2 times and kept being told that everything was fine and that they was no reason to worry What are they smoking? Seems if folks are not carrying a balance so they can charge their high-interest rate, they don't want you as a customer. Checked Citibank app and learned all 3 cards closed, including one with Costco membership. If you have inadvertently locked your Citibank account from too many log-in attempts, you can have it reset by selecting "Password Reset" and following the steps to reset your password. I don't know what the heck is going on. Impending charge notices The text usually states something to the effect that you will be charged a certain amount per day if you don't call to cancel. Alfredo Mangachi: "It may sound . They closed both accounts. What they are really doing is ridding themselves of customers who have no annual fee credit cards ( my case) or those who have low rate credit cards ( many other who I see posted online). It seems from all the posts that Citi is a major offender in doing this to its customers, no matter how perfect that customer has been or for how long. I have been, what they called, a loyal customer at Citibank for many years. You are leaving a Citi Website and going to a third party site. Forgot User ID? The balance will be paid in a couple of months and I won't have to deal with them any more. Well, she connected me to an idiot robot named SALLY. I have created a Facebook page "Iwas Cheated" to inform as many people as I can of this ridiculous practice! Citibank closing accounts has absolutely zero to do with political party affiliation. When you perform sensitive or high risk online transactions, or if our controls determine that your login attempt may be unauthorized, Citi will send you a one-time-use passcode to verify your identity. Stop giving Citi your business, pull out your savings and retirement accounts and make them pay. Apr 09, 2022 2:17 pm EDT. I opened my account ONLINE last week a checking account and got a debit card . This is straight up stealing money from people. However, although the Zelle account is in your name, it is actually controlled by the scammers and any money sent to this account . I can't tell how upset and profoundly disappointed I am of how customer service or any other service related to that issue has handled my case. Once logged in, your screen will look as below. please follow this link <URL> to verify your identity. I called and they re-opened it. INSTEAD, Citibank CLOSED my account and is now charging me 24.99%. Citi's Fraud Early Warning systems review your accounts for fraudulent activity, free of charge. Called over phone and got suggestions to talk directly with customer representative at the bank branch. Im going threw it now they locked me all because they say my phone is not verifiable. I verified that 2 transaction were good. A spoof website is one that mimics a popular company's website to lure you into disclosing confidential information. Thanks so much for your advice. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I am currently in the same situation. I figured I earned a little over $200 this month in cash back when they closed the account and am furious I am giving that up. I have called 4 days in a row and I have not gotten an explaination. Set up a login cookie Some sites like Citibank.com let your computer remember your User ID. I tried to take money out in the bank all they said was sorry its blocked due to fraud. Now proceed to Funds Transfer to execute a financial transaction to complete the activation process. they are holding my funds they dont give me a valid reason my account was closed by them i call them but no luck keep being on hold forever to be hanged up on, Did you ever get your money back . Please ensure your account is funded to complete the initiated financial debit (outward) transaction. He was able to intercept Citibank customers phone calls and, as the customers authenticated their accounts by punching in their account numbers and PINs, obtain the information he needed to commit the fraudulent transactions. Key Takeaways. Is there anything I can do like this can't be ok I'm not committing fraud like I have to pay rent every month and the job check in getting are from Amazon, the last check was home Depot so they're totally reputable companies. Does anyone here identify as a Republican? BS - It's more like my interest rate was too low for them and Asked to speak to a supervisor and they hung up on me. This can also occur if you simply have too many late payments on your account, even if you catch up in time to avoid default. Even if you don't enter any information, selecting the link can lead to other problems, such as installing key logging software or dangerous viruses on your phone. Horrible connection and after I made my weekly payroll deposit the account was suddenly closed and I was locked out on their mobile app/online everything. Finally I received the leter in the mailof the account closure butno explanaition what so ever was given though they told me that I can request a detailed answer by writing to card service support unit Your country of citizenship, domicile, or residence, if other than the United States, may have laws, rules, and regulations that govern or affect your application for and use of our accounts, products and services, including laws and regulations regarding taxes, exchange and/or capital controls that you are responsible for following. Had I received notification, I would not have gotten the work done or made other arrangements. Authenticate the online purchase you are attempting. A lot of times I save my rewards on the double cash, fortunately I redeemed my $600 balance right after my last statement closed. Lay it flat in a well-lit area with the card number facing up. What is propaganda and what role did it play in WWII. what type of banking system is this? Always independently verify emails and telephone numbers before engaging in any dialogue, and never click on any links or open attachments contained within unsolicited emails. I opened this account first week of December just wanted to change from Wells Fargo, well I funded the account with 25$ and it sat there until my first paycheck from Walmart was deposited. Same happened to me lost thousands of money which I need now for medical emergency. Citigroup suffered about US$2.7 million in losses after hackers found a way to steal credit card numbers from its website and post fraudulent charges. I had the same thing happen to me. Oh! Sally just kept repeating, It was a business decision due to inactivity. Step 3: Enter the OTP sent on your registered mobile. I'm with you. BUT, my card was cancelled. Additionally, I am fairly confident that the company has staff, executives, and board members where many are registered with the Republican Party and many who are registered with the Democratic Party. They had me running around like a maniac. I logged on to my account, saw no message so immediately contacted their fraud department for spoof emails. Citi is not responsible for the products, services or facilities provided and/or owned by other companies. [censored]in BS I had over 5k and I cant touch nothing. Next step is to get an attorney for me. I was able to log in fine and see the new account balance 225 dollars . All my money's in that account it's been like 4 days I have no gas for my car I've had to take days off work I can't buy food and Citi won't help me. Absolutely not! I went to buy a money order for rent for 1k, transaction declined, got the notification saying do you approve this I clicked yea it's me and tried again after being prompted to try again, declined, so I called had the rep on the line with me they did some stuff on the computer then said try again, declined, they did more stuff on the computer and said try again, declined they then said I was over my monthly spending limit (wtf?)
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